Memorandum of Understanding (MOU) is made on ______________ by and between:
1) PRNV SERVICES a Proprietorship based company, Proprietor Veeksith Kolanupaka S/O K. P. Rama Rao, R/O Hyderabad, Telangana State. Registered office at #6th floor, Swathi Plaza, Shyamkaran Road, Ameerpet, Hyderabad – 500 016 (here in after referred to as the “Company”, which expression shall be deemed to mean and include its successors and permitted assigns),
2) _________________________________son/daughter/wife of ________________________________
residing at __________________________ (here in after referred to as the “Professional (Technician/Service Provider)” which expression shall be deemed to mean and include its successors and permitted assigns).
The Company and the Service Provider may also be individually referred to as the Party or Parties.
whereas the Company provides multiple services inter alia such as plumbing, electrical repair, home cleaning, appliance repairs, home beauty services, carpentry services, painting services, pest control, fitness services, laundry services, laptop repair and mobile repair and other convenience services, that is A to Z services to end customers (such customers called as the “Company Customers”). Whereas the Service Provider provides services to the customer through PRNV Services.
5) Whereas the company has agreed to engage the services of the Service Provider and the Service Provider has agreed to provide the Services in accordance with the terms and conditions of this MOU set forth in Exhibit A.
Required Details Document of Service Provider:
1. Name/ organization
2. Mobile Number
3. Referral Numbers
4. Adhar Card
5. Pan Card / Voter Id / Driving License
6. Permanent Address
7. Current Address
8. Bank details
EFFECTIVE DATE AND TERM
1.1. The Parties hereby agree that the Effective date of the MOU shall be the date on which both parties execute this MOU.
1.2. This MOU shall be valid for the Term specified. This MOU may be renewed on the mutual agreement of the Parties on terms and conditions mutually agreeable to the Parties.
2. SERVICES AND RESPONSIBILITIES OF THE SERVICE PROVIDER
2.1. The Service Provider shall provide the Services to the Company Customers.
2.2. The Service Provider shall provide the Services in the timelines and at the cost agreed by the Parties.
2.3. Whenever the Company is required to engage the services of the Service Provider, the Company shall issue a job card, which will contain project specific details, along with the concerned instrument or with details of the service required to be rendered by the Service Provider. The said job card may be issued to the Service Provider through a letter, the Company's mobile application, short messaging service (SMS), or through an email.
2.4. The Service Provider shall ensure that it provides the Services with due care, and with superior quality standards. The Service Provider acknowledges and assures that he/she and/or any of his/her Associates have the required qualification and experience in compliance with the best practices applied in the field of such Services and in compliance with all legal provisions and applicable standards with respect to the provision of Services.
2.5. Deliverables of Services shall be subject to acceptance by the Company and/or the Company Customer, as the case may be. The Service Provider shall provide a 1 week Guarantee Period immediately after the deliverable of the Services to the customers. Any complaints or issues with the services shall be addressed without additional charge by the Service Provider within the Guarantee Period.
2.6. The Company shall appoint a representative who will coordinate with the Service Provider with regards to the deliverable under this MOU and shall address the outstanding issues and disputes hereunder.
2.7. The Service Provider understands and acknowledges that it shall be the Service Provider for the Company Customers and it shall be responsible for the delivery of Service. The Service Provider shall be directly responsible for any deficiency in service, loss or damage of goods and acts, omissions or misdeeds by the Service Provider and/or the Associates. Any claims as against the Company in relation to the Services shall be a direct claim as against the Service Provider and the Company shall not be responsible to Company Customer for the acts or omissions of the Service Provider/ or the Associates.
2.8. The Service Provider understands and acknowledges that it shall be his/her and/or the Associates` primary responsibility to complete any Services that have been assigned to him/she by the Company. The Service Provider further acknowledges and agrees that these Services shall be executed by him and/or the Associates within the time frame provided by the Company. In the event that the Service Provider and/or the associates fail to execute these Services within the provided time frame, then the Service Provider acknowledges and agrees that the Company may appoint another Service Provider to provide the said Services to the Company's Customers.
2.9. The Service Provider shall be responsible for being adequately equipped to receive through the customer mobile application or its website.
2.10. The Service Provider agrees to implement and adhere to the process changes of the Company that may be upgraded or updated from time to time.
2.11. The Company may not provide any equipment related to the work to be completed by the Service Provider. The Service Provider has to provide all necessary equipment to complete the work.
2.12. The Service Provider agrees to undertake utmost care while providing services to the Company’s Customers. In the event that any material or physical damage is caused to the Company's Customers, then the Service Provider agrees that the Company shall not be held liable for any such damage and that any compensation arising out of such damage to the Company's Customer shall be paid by the Service Provider directly to the Company's Customer.
2.13. In the event that any item needs to be picked up from the Company's Customers then the Service Provider shall inform the Company about the details of what is to be picked up along with the reason for doing so. The Service Provider agrees that it shall be the responsibility of the Service Provider to take utmost care of the picked-up item. In the event that there is any mishandling of the item, or if the item goes missing while in the custody of the Service Provider, then the Service Provider agrees or all claims against damages/theft/misplacement, shall be the financial liabilities, and undertakes and agrees that the Company shall not be liable to pay any compensation to the Company's Customer.
2.14. The Service Provider acknowledges and agrees that he shall be responsible for all the acts, deeds and services performed by him or his Associates.
PAYMENT TERMS, TAXES AND AUDIT
3.1. The Service Provider service fee chargeable by the Company shall be agreed as per a predetermined Subscription plan. There will be no refund of this subscription. Depending upon the subscribed plan the Service Provider can choose the pincodes and can add the Associates.
3.2. GST collected on services by service providers have to act independently and file GST. PRNV Services is not bound to involve.
3.3. Service Providers have to collect the amount from Customers once after the Job is done. Service Provider & Customer communicate directly here and PRNV Services do not involve in any of the transactions and negotiations.
3.4. PRNV Services offer a Referral bonus for both service providers and normal users. Incase the service provider or user generates referrals following unfair work practices then we owe the right to decline the referral bonus for the respective one.
NON-EXCLUSIVITY, NO MINIMUM GUARANTEE AND NON-COMPETE
4.1. The Company reserves the right to appoint any other Service Provider for performing and implementing the Services and the Service Provider shall have no objection for the same.
4.2. The Service Provider agrees and acknowledges that the Company has not made any minimum guarantee of revenue levels achievable by, or a minimum number of referrals to the Service Provider through this MoU.
4.3. The Service Provider shall ensure that any information relating to the Services, the details of the Company Customers, and these terms of engagement shall be confidential and proprietary to the Company. The Service Provider and/or the Associates shall not use or disclose such information to any third parties or use such information for its own business purpose, except to provide the Services. The Service Provider and/or the Associates agree not to indulge, directly or indirectly in any activities that may be considered to be prejudicial to the interest of the Company.
4.4. The Service Provider agrees and acknowledges that, during the Term and upon the termination of the MoU, it shall not directly or indirectly contact, up sell, market or undertake any business in any form or manner with the Company Customers, except where such contact and business is related to the Services and which are specifically undertaken through the Company. It is clarified that any business or service to be provided by the Service Provider to the Company Customers shall only be provided through the Company.
5.1. The Parties hereby agree to indemnify each other from and against any and all claims, demands and actions, and any liabilities, damages or expenses resulting therefrom, including court costs and reasonable attorney's fees arising out of or relating to the terms of this MoU. The Service Provider specifically agrees to indemnify the Company for any claims, damages, demands or actions and any liabilities, losses, damages or expenses incurred by the Company and/or the Company Customer in respect or the Services provided by Service Provider and/or the Associates to the Company and/or the Company Customer.
CONFIDENTIALITY AND PRIVACY
6.1. The Parties agree that information which is proprietary and confidential in its very nature exchanged or disclosed by one Party to the other shall be kept confidential and shall not be disclosed or given to any third party or made use of in any manner otherwise than for the purposes agreed herein, during and after the expiry or termination of this MoU without the prior written consent of the disclosing Party. It is clarified that the terms of this MoU shall remain confidential between the Parties.
6.2. The Service Provider agrees and undertakes and shall retain any Company Customer related information as confidential and private and shall not disclose such information except on a need-to-know basis and to perform its services under this MoU.
7.1. This MoU may terminate without cause, by either Party giving a written notice of thirty (30) days to the other Party.
7.2. A Party shall have the right to terminate this MoU with immediate effect in the event:
(a) The other Party materially breaches any provision of this MoU and fails to effect such remedy to the reasonable satisfaction of the other Party within the period not exceeding thirty (30) days as notified in the written notice by the other Party; or
(b) Either Party ceases to conduct business or becomes ineligible to do so, becomes or is declared insolvent or bankrupt, becomes the subject of insolvency or bankruptcy proceedings.
7.3. Termination or expiration of, and withdrawal from, this MoU, for any reason, shall be without prejudice to all accrued rights, liabilities and remedies of the Parties.
8.1. The Parties are independent contractors. No agency, partnership, joint-venture, employment or formal business organization of any kind is created by this MoU and neither Party shall have the authority to bind the other.
8.2. The Service Provider shall not assign, transfer or subcontract its rights and obligations under this MoU (In whole or part) without the prior written consent of the Company.
8.3. No waiver of any breach of this MoU shall be deemed to be a waiver of any other or of any subsequent breach. The failure of either Party to enforce at any time any of the provisions of this MoU shall in no way be interpreted as a waiver of such provision.
8.4. In the event that any or any part of the provisions contained in this MoU be determined invalid, unlawful or unenforceable to any extent, such terms, condition or provision shall be severed from the remaining provisions which shall continue to be valid and enforceable to the fullest extent permitted by law.
8.5. This MoU replaces and supersedes any prior understandings, communications and representations whether verbal or written. This MoU may only be amended by execution of a written document duly signed by the Parties.
8.6. This MoU together with Exhibit A and the job card raised for an assignment shall constitute the entire agreement between the Parties. Any amendments in the clauses of this MoU can be effected as an addendum, after the written approval from both the Parties.
8.7 The Service Provider confirms that he/she and his Associates has no past or ongoing criminal proceedings, and further has no objection if the Company intends to carry out any background verification in respect thereof or on any other matter.
8.8 The Service Provider confirms that he has not paid any amount to any person in the Company for engaging with the Company.
8.9. The Service Provider understands and agrees that the Company uses location based services and his physical location may be automatically tracked through the mobile device.
8.10. The Service Provider must comply and agree to stay ethical and follow the privacy standards when serving at Customer Space. We are strictly against the illegal, unethical or unfair work practices and so we owe the right to remove or discard your operations to offer through PRNV Services.
NOTICE GOVERNING LAW AND DISPUTE RESOLUTION
9.1. Any notice or other writing to be given by any Party to the other Parties in connection with or under this MoU or for the purposes of this MoU shall be in writing and in English. Any such notice may be given by personal delivery or by registered courier or by fax (followed by courier) to the address of the parties set forth herein.
9.2. The interpretation, construction and performance of this MoU shall be governed exclusively by laws of India and the Parties expressly submit to the exclusive jurisdiction of the courts of Hyderabad.
9.3. In case of any dispute or differences arising out of this MoU, each party may as soon as practicable give to the other party notice in writing of the existence of such questions or disputes specifying its nature and the point of issue. If the parties cannot resolve the matters by a mutually acceptable solution within Fifteen (15) business days, the said dispute or difference shall be referred to and settled by arbitration under the provisions of the Arbitration & Conciliation Act, 1996. The Arbitration proceedings shall be held in Hyderabad.
IN WITNESS WHEREOF the parties hereto have caused this MoU to be duly executed on the day and year first above written.
Point to Ponder
PRNV SERVICES is not providing employment. We are only providing the business offers in the allotted areas and hence there is no guarantee of specific income.
The Service Provider at PRNV SERVICES is an independent business and their income depends only on their hard work. The more Service providers do hard work, the more income they generate.
PRNV SERVICES is not providing any leads for your business. We are only supporting you through our digital marketing.