COOKIE POLICY

Applicable to: Website  ·  Mobile Applications  ·  Online Platforms  ·  Customer Portals  ·  Digital Communication Systems

1.  Introduction

Welcome to PRNV Services. PRNV Services is India’s next-generation direct service platform, digitally connecting customers with qualified, independent service professionals across a wide range of home and business service categories. Our platform is designed and operated to facilitate transparent, direct, and commission-free engagement between service professionals and customers.

PRNV Services is committed to protecting the privacy and personal information of every individual who accesses or uses our digital platforms. As part of this commitment, we believe in being fully transparent about how we collect, use, and manage information through technologies such as cookies and related tracking tools.

This Cookie Policy (“Policy”) explains what cookies are, how PRNV Services uses cookies and similar technologies across all our digital touchpoints, what information may be collected through cookies, how that information is used, and how you, as a user, can manage or control your cookie preferences.

By continuing to access or use any of our digital platforms — including our website, mobile applications, customer portals, and digital communication systems — you acknowledge that you have read, understood, and consent to the practices described in this Cookie Policy.

2.  Purpose of This Cookie Policy

The purpose of this Cookie Policy is to:

•       Provide clear, transparent, and accurate information about the types of cookies and tracking technologies deployed on PRNV Services’ digital platforms.

•       Explain how collected data is used to enhance platform functionality, improve user experience, and maintain platform security.

•       Inform users of their rights and choices with respect to cookie usage, including the ability to manage, restrict, or withdraw consent.

•       Demonstrate PRNV Services’ commitment to responsible data handling practices and compliance with applicable privacy and data protection requirements.

•       Establish a framework for lawful, ethical, and user-centric cookie management that aligns with best practices in digital privacy.

This Policy is intended to be read alongside our Privacy Policy and Terms of Use, all of which together constitute the complete privacy framework governing your use of the PRNV Services platform.

3.  Scope and Applicability

This Cookie Policy applies to all digital platforms and services operated by PRNV Services, including but not limited to:

•       The official PRNV Services website at www.prnvservices.com and all associated subdomains.

•       The PRNV Services mobile application(s) available on Android and iOS platforms.

•       The PRNV Services online platform, including technician and customer portals.

•       Digital communication systems operated by or on behalf of PRNV Services, including notification services, email communications, and in-app messaging.

•       Any future digital products, platforms, or services launched by PRNV Services that reference or incorporate this Cookie Policy.

This Policy applies to all users of PRNV Services’ digital platforms, including:

•       Customers accessing the platform to search for or connect with service professionals.

•       Service professionals and technicians who register, list, and operate their services on the platform.

•       Business entities, corporate clients, and institutional users.

•       Visitors who browse the platform without registering or creating an account.

•       Digital partners, authorized third-party integrations, and technology service providers interacting with the platform.

Regardless of the device, browser, operating system, or geographic location from which our platforms are accessed, this Cookie Policy governs the collection and use of cookie-related information.

4.  What Are Cookies

Cookies are small text files that are stored on your device — including computers, smartphones, tablets, and other internet-enabled devices — when you visit a website or use a digital platform. Cookies are widely used by websites and applications across the internet to make them function efficiently, to provide a more personalized experience for users, and to report usage information to platform operators.

Cookies are set by the website or application you visit (referred to as “first-party cookies”) or by third-party services that the website incorporates, such as analytics providers or performance monitoring tools (referred to as “third-party cookies”).

4.1  Types of Cookies by Duration

•       Session Cookies: These are temporary cookies that are stored in your browser’s memory for the duration of a single browsing session. Session cookies are automatically deleted when you close your browser. They are used to maintain continuity within a browsing session, such as keeping you logged in as you navigate between pages.

•       Persistent Cookies: These cookies remain stored on your device for a defined period or until you manually delete them. Persistent cookies are used to remember your preferences, settings, and authentication status across multiple visits to the platform.

4.2  Types of Cookies by Origin

•       First-Party Cookies: These are cookies set directly by PRNV Services when you access our platforms. They are primarily used for platform functionality, security, and performance monitoring.

•       Third-Party Cookies: These are cookies set by external service providers or technology partners whose services are integrated into our platform, such as analytics tools and performance measurement services.

5.  How Cookies Work

Understanding how cookies function helps users make informed decisions about their cookie preferences. The following explains the general mechanism by which cookies operate on the PRNV Services platform:

1.     When you first visit the PRNV Services website or open our mobile application, our servers may send a small text file (a cookie) to your browser or device, which stores it locally.

2.     When you return to or navigate within our platform, your browser or application retrieves and sends relevant cookie data back to our servers, allowing the platform to recognise you and maintain continuity of your session or preferences.

3.     The information contained within cookies may include a unique identifier, session data, preference settings, authentication tokens, or aggregated usage statistics. This information is used solely for the purposes described in this Policy.

4.     Cookies may interact with similar technologies such as web beacons, pixel tags, local storage objects, and mobile device identifiers that serve analogous functions on mobile platforms and applications.

5.     Cookies are governed by the browser or application settings on your device. You retain full control over which cookies are accepted, stored, or deleted.

6.  Types of Cookies We Use

PRNV Services deploys the following categories of cookies across its digital platforms. Each category serves a defined and specific purpose, and is used only to the extent necessary to fulfil that purpose.

6.1  Strictly Necessary Cookies

Strictly necessary cookies are essential for the proper operation of the PRNV Services platform. Without these cookies, core platform features and services cannot function as intended.

•       These cookies enable fundamental operations such as user authentication, session management, and secure account access.

•       They maintain the integrity of user sessions, ensuring that data entered by users is preserved as they navigate between different pages or sections of the platform.

•       They support security mechanisms that protect user accounts and platform infrastructure from unauthorized access.

•       They facilitate proper routing of requests between the user’s device and PRNV Services’ servers.

•       Strictly necessary cookies cannot be disabled without materially impairing the functionality of the platform. They do not collect personally identifiable information for marketing or profiling purposes.

6.2  Functional Cookies

Functional cookies enable the platform to provide enhanced functionality and a more personalized experience, based on user preferences and prior interactions.

•       These cookies remember your language preferences, regional settings, and display configurations.

•       They store information relating to previously selected categories or service types to streamline subsequent visits.

•       Functional cookies retain user interface preferences, such as saved search filters or customized display settings.

•       They enable features such as live chat support, in-app notifications, and personalized content delivery.

•       While functional cookies are not strictly necessary for platform operation, disabling them may reduce the convenience and personalization of your user experience.

6.3  Performance and Analytics Cookies

Performance and analytics cookies collect aggregated, anonymized information about how users interact with the PRNV Services platform. This information is used exclusively to analyze platform performance, identify areas for improvement, and optimize the overall user experience.

•       These cookies track metrics such as the number of visitors, pages viewed, time spent on specific sections, and navigation pathways.

•       They help identify technical errors, broken links, slow-loading pages, or other performance issues that may affect user experience.

•       Analytics cookies collect data in an aggregated and anonymized form. They do not identify individual users or collect personally identifiable information.

•       The insights gathered through analytics cookies enable PRNV Services to continuously refine and enhance its digital platforms.

•       Third-party analytics providers engaged by PRNV Services are bound by strict data processing agreements and are not permitted to use analytics data for any purpose other than providing services to PRNV Services.

6.4  Security Cookies

Security cookies are specifically designed to detect and prevent fraudulent activity, unauthorized access, and other threats to the integrity of the PRNV Services platform and the security of user accounts.

•       These cookies authenticate users and verify the legitimacy of session requests.

•       They detect unusual login patterns, suspicious access attempts, or potential account compromise.

•       Security cookies assist in enforcing session timeouts and automatic logouts for inactive accounts, reducing the risk of unauthorized access.

•       They support the implementation of secure connection protocols and encrypted data transmission.

•       Security cookies form a critical component of PRNV Services’ cyber security framework and cannot be disabled without exposing users and the platform to significant security risks.

6.5  Preference Cookies

Preference cookies enable the PRNV Services platform to remember choices made by users during their interactions, allowing the platform to tailor its presentation and behavior accordingly.

•       These cookies store your preferred language, geographic region, or location settings.

•       They remember cookie consent choices and related privacy preferences that you have previously confirmed.

•       Preference cookies retain user-specified notification settings and communication preferences.

•       They may store frequently accessed service categories or geographic areas to streamline navigation on subsequent visits.

6.6  Communication Cookies

Communication cookies support the delivery of platform notifications, service updates, and user communication features.

•       These cookies facilitate real-time notifications, alerts, and in-platform messaging features.

•       They support the delivery of transactional communications such as booking confirmations, status updates, and platform announcements.

•       Communication cookies assist in managing notification preferences and ensuring that users receive only the communications they have opted into.

•       They help maintain communication continuity and session coherence across multi-step user journeys within the platform.

7.  Why We Use Cookies

PRNV Services uses cookies and related technologies for the following core purposes, each of which directly contributes to the quality, security, and reliability of our digital platforms:

7.1  Website Functionality Improvement

Cookies are integral to the technical functioning of the PRNV Services platform. They ensure that platform features operate reliably, that user sessions are maintained without interruption, and that the full range of platform capabilities is accessible to users. Without cookies, many essential platform features would be unavailable or would function unreliably.

7.2  User Experience Enhancement

Cookies enable PRNV Services to deliver a user experience that is intuitive, personalized, and responsive to individual preferences. By retaining user settings and preferences across sessions, cookies eliminate the need for users to repeatedly configure their preferences on each visit, thereby reducing friction and enhancing convenience.

7.3  Platform Security

The security of user accounts and platform data is a fundamental priority for PRNV Services. Security cookies and authentication tokens play a vital role in verifying user identities, preventing unauthorized access, detecting suspicious activity, and protecting both user information and platform integrity from cyber threats and fraudulent behaviour.

7.4  Performance Monitoring

Performance and analytics cookies provide PRNV Services with insights into how the platform is functioning at a technical and operational level. This data enables our technical teams to identify and resolve performance bottlenecks, optimize page loading speeds, and maintain service continuity and reliability across all supported devices and platforms.

7.5  Service Improvement

The aggregated, anonymized data collected through cookies enables PRNV Services to make informed, evidence-based decisions regarding platform development and enhancement. By understanding how users navigate and interact with the platform, we can prioritize improvements that deliver the greatest value to our user community.

7.6  Understanding User Interaction

Cookies help PRNV Services understand which features of the platform are most frequently used, which content is most relevant to users, and where users may encounter difficulties or friction in their user journeys. This understanding informs ongoing platform development and enables PRNV Services to deliver a continually improving service experience.

8.  Managing Cookie Preferences

PRNV Services respects your right to control the cookies that are stored on your device. The following sections explain the various options available to you for managing your cookie preferences.

8.1  Browser Settings and Controls

Most internet browsers provide built-in controls that allow users to manage cookie settings. Through your browser settings, you may:

•       View and delete cookies that have already been stored on your device.

•       Block all cookies or specific categories of cookies from being stored.

•       Set your browser to notify you whenever a cookie is being set, giving you the option to accept or decline it.

•       Configure different cookie settings for different websites or domains.

The specific steps to access and modify cookie settings vary depending on the browser you use. Below are direct links to the cookie management pages for the most commonly used browsers:

•       Google Chrome: Settings > Privacy and Security > Cookies and Other Site Data

•       Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data

•       Microsoft Edge: Settings > Cookies and Site Permissions > Cookies and Site Data

•       Apple Safari: Preferences > Privacy > Manage Website Data

•       Opera: Settings > Advanced > Privacy & Security > Content Settings > Cookies

For mobile applications, cookie and tracking preferences are typically managed through the device operating system settings under Privacy, or within the application’s in-app settings.

8.2  Disabling Cookies

You may disable cookies entirely through your browser or device settings. However, PRNV Services wishes to draw your attention to the following important considerations:

•       Disabling cookies may prevent you from accessing certain features or sections of the PRNV Services platform.

•       Session management and user authentication may be impaired, potentially requiring you to log in repeatedly or preventing secure account access.

•       Certain platform functionalities that rely on cookies for technical operation may not function as intended.

•       Personalization features, saved preferences, and convenience settings may not be available or retained.

8.3  Impact of Disabling Cookies

PRNV Services will make all reasonable efforts to ensure that the platform remains accessible and functional for users who have disabled non-essential cookies, whilst acknowledging that certain features may not be available in such circumstances.

9.  Third-Party Cookies

In the course of operating the PRNV Services platform, we engage certain third-party technology service providers whose tools and services may involve the use of cookies or similar tracking technologies. These third-party service providers are carefully selected and are engaged only for specific, defined purposes that directly support the operation and improvement of our platform.

9.1  Analytics and Technology Providers

PRNV Services may engage reputable analytics and technology providers to assist with platform performance monitoring, user experience analysis, and technical optimisation. These providers may set cookies on our platform for the purpose of collecting aggregated usage data.

•       All third-party analytics providers engaged by PRNV Services are required to process data strictly in accordance with our instructions and the applicable data protection agreements.

•       Third-party providers are not permitted to use data collected through our platform for any purpose other than providing the specific service for which they have been engaged.

•       PRNV Services does not engage third-party advertisers or permit behavioral advertising cookies to be deployed on our platform.

•       The use of third-party cookies is limited to technical, analytical, and performance-related purposes only.

Please note that third-party service providers operate under their own privacy policies and cookie policies. PRNV Services encourages users to review the privacy documentation of any third-party providers whose services may be accessible through or integrated with our platform.

10.  Data Collection Through Cookies

Cookies deployed on the PRNV Services platform may collect certain categories of information as part of their technical function. The following sets out the nature and scope of data that may be collected:

10.1  Information That May Be Collected

•       Technical Identifiers: Unique identifiers assigned to your browser session or device for the purpose of recognising returning users and maintaining session continuity.

•       Device and Browser Information: Information about the type of device, operating system, and browser used to access the platform, including screen resolution and language settings.

•       Usage Data: Information about how you navigate and interact with the platform, including pages visited, features used, time spent on specific sections, and navigation pathways.

•       Session Data: Information relating to the duration and structure of your browsing session, including login timestamps and navigation sequences.

•       Preference Data: User-specified settings and configurations that have been stored to personalize the platform experience.

•       Performance Metrics: Aggregated, anonymized data regarding platform response times, error rates, and technical performance indicators.

10.2  Information Not Collected Through Cookies

PRNV Services confirms that cookies do not collect:

•       Sensitive personal information such as financial details, payment information, or government-issued identification numbers.

•       Passwords, private communications, or account credentials.

•       Content of private messages, communications, or transactional details between users.

10.3  How Collected Information Is Used

Information collected through cookies is used exclusively for the following purposes:

•       To operate, maintain, and improve the technical functionality of the PRNV Services platform.

•       To authenticate users and maintain the security and integrity of user accounts.

•       To analyze platform performance and identify opportunities for technical and user experience improvements.

•       To personalize the platform experience in accordance with user preferences.

•       To ensure the reliability, availability, and performance of all platform services.

11.  Cookie Retention Periods

Different categories of cookies are retained for varying periods depending on their technical function and purpose. The following table provides an overview of typical retention periods for each cookie category:

Retention periods may vary depending on the specific technical implementation and the type of cookie. PRNV Services periodically reviews its cookie deployment to ensure that cookies are not retained beyond the period necessary for their stated purpose.

12.  Privacy and Data Protection

PRNV Services is deeply committed to the responsible and lawful handling of all personal data processed in connection with our digital platforms, including data collected through cookies. Our approach to privacy and data protection is guided by the following principles:

12.1  Applicable Legal Framework

PRNV Services operates in compliance with applicable Indian privacy and data protection legislation, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and, where applicable, the provisions of the Digital Personal Data Protection Act, 2023 (“DPDPA”) and any rules or regulations issued thereunder.

PRNV Services is committed to fulfilling its obligations as a data fiduciary under applicable Indian law, including maintaining appropriate records, implementing proportionate security measures, and providing users with meaningful choices regarding the processing of their personal data.

12.2  Data Minimisation and Purpose Limitation

PRNV Services adopts a data minimisation approach to cookie deployment. We collect only such information through cookies as is strictly necessary for the stated and legitimate purposes described in this Policy. Cookie data is not repurposed for uses that are incompatible with the original collection purpose.

12.3  Transparency and User Control

PRNV Services is committed to full transparency regarding its cookie practices. Users are provided with clear, accessible information about the cookies deployed on our platform and are given meaningful controls to manage their cookie preferences. We do not use deceptive or manipulative cookie consent mechanisms.

13.  Security Measures

PRNV Services implements appropriate and proportionate technical and organizational security measures to protect cookie data and user information against unauthorized access, disclosure, alteration, or destruction. These measures include:

•       Encryption of data in transit using industry-standard Secure Sockets Layer (SSL) and Transport Layer Security (TLS) protocols.

•       Implementation of secure, HttpOnly, and SameSite cookie attributes where technically appropriate to reduce exposure to cross-site scripting and other web security vulnerabilities.

•       Regular review and auditing of cookie deployment to identify and remediate security risks.

•       Controlled access to cookie data, limited to authorised personnel with a legitimate operational need.

•       Vendor due diligence and contractual safeguards applied to all third-party service providers engaged in connection with our platform.

•       Periodic security assessments of our digital platforms, including vulnerability scanning and penetration testing.

While PRNV Services takes all reasonable precautions to maintain the security of its digital platforms and cookie-related data, users are encouraged to exercise their own precautions, including regularly clearing browser cookies, using up-to-date browser software, and ensuring that their devices are protected by appropriate security software.

14.  User Rights and Choices

As a user of the PRNV Services platform, you have the following rights and choices with respect to cookies and the data collected through them:

•       Right to Information: You have the right to receive clear, accessible, and accurate information about the cookies used on our platform and the purposes for which they are deployed. This Cookie Policy is designed to fulfil that right.

•       Right to Consent Management: Where cookies require your consent, you have the right to provide, withdraw, or modify that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to the withdrawal.

•       Right to Access: You have the right to request information about the categories of cookie data that PRNV Services holds in connection with your use of the platform.

•       Right to Deletion: You may request the deletion of cookie data associated with your account or browsing session, subject to applicable legal and operational retention requirements.

•       Right to Opt-Out: You may opt out of non-essential cookies, including analytics and preference cookies, through your browser or device settings without affecting your ability to access core platform functionality.

•       Right to Raise Concerns: If you have concerns regarding PRNV Services’ cookie practices or data protection compliance, you have the right to raise those concerns with PRNV Services directly or with the relevant regulatory authority.

To exercise any of the above rights or to raise any concerns regarding this Cookie Policy, please contact us using the details set out in Section 16 of this Policy.

15.  Updates to This Cookie Policy

PRNV Services reserves the right to amend, update, or revise this Cookie Policy at any time in order to reflect changes in our cookie practices, applicable technology, or relevant legal and regulatory requirements. Any such updates will take effect from the date of publication on our digital platforms.

Where changes to this Policy are material in nature, PRNV Services will take reasonable steps to draw such changes to the attention of users, which may include prominently displaying a notice on our website or mobile application, or providing notification through in-platform communication channels.

We encourage all users to periodically review this Cookie Policy to remain informed about our cookie practices and their rights with respect to cookie data. The most current version of this Policy will always be accessible on our website at www.prnvservices.com.

Your continued use of the PRNV Services platform following the publication of an updated Cookie Policy will constitute your acceptance of the revised terms, unless you expressly withdraw your acceptance by managing your cookie preferences or by contacting us as described below.

16.  Contact Information

If you have any questions, concerns, or requests regarding this Cookie Policy or PRNV Services’ cookie practices, please contact us through the following channels:

Our team will acknowledge your communication and endeavour to respond within a reasonable period of time, taking into account the nature and complexity of your query or request.

17.  Our Commitment to Transparent Cookie Practices

PRNV Services was founded on the principles of transparency, fairness, and direct connection. These same principles inform every aspect of our digital practices, including the manner in which we deploy and manage cookies across our platforms.

We recognise that trust is the foundation of every meaningful digital relationship. As a platform that connects customers directly with service professionals — without intermediaries, hidden charges, or commission structures — we hold ourselves to the highest standards of transparency not only in our service model but in our data practices as well.

PRNV Services is unconditionally committed to:

•       Deploying cookies responsibly, proportionately, and solely for the legitimate and defined purposes described in this Policy.

•       Providing users with clear, honest, and accessible information about our cookie practices at all times.

•       Empowering users with meaningful, easy-to-use controls to manage their cookie preferences and protect their privacy.

•       Implementing and maintaining robust security measures to protect cookie data and all user information against unauthorized access or misuse.

•       Complying with applicable Indian privacy and data protection legislation and evolving our practices in response to changes in the legal and regulatory landscape.

•       Conducting regular reviews of our cookie deployment to ensure that our practices remain current, proportionate, and aligned with user expectations.

•       Engaging only reputable, vetted third-party service providers who are contractually bound to process data responsibly and in accordance with our instructions.

We believe that a secure, transparent, and user-controlled digital experience is not merely a regulatory obligation but a reflection of our core values as a platform. Every cookie we deploy is intended to serve the user, not to exploit them.

PRNV Services invites users, service professionals, business partners, and all stakeholders to engage with us openly on matters relating to data privacy and cookie practices. Your trust is the bedrock of our platform, and we are committed to earning and maintaining it through consistent, principled, and transparent conduct.