VERIFICATION POLICY

Table of Contents

1. Introduction

PRNV Services (“PRNV Services”, “the Platform”, “We”, “Our”, or “Us”) operates prnvservices.com together with its associated mobile applications, customer portals, dashboards and digital interfaces (collectively, the “Platform”). The Platform is a technology-enabled marketplace that enables Customers to discover, connect with, and engage independent Service Professionals across a wide range of service categories.

Trust, authenticity and accountability are fundamental to the safe and responsible functioning of any digital marketplace. As part of its commitment to building a secure and trustworthy digital ecosystem, PRNV Services has adopted this Verification Policy to govern how information and documentation submitted by Users and Service Professionals is verified, reviewed, monitored and, where necessary, re-verified.

This Policy is published for the general information of all visitors to the Platform, registered Users, Service Professionals, business partners, and regulatory authorities, and operates as a binding component of the overall legal and governance framework applicable to the Platform.

2. Purpose of this Verification Policy

This Policy is designed to:

•         Establish a transparent, consistent, and fair framework for the verification of accounts, identity, contact information, profile information, business information, and supporting documentation on the Platform.

•         Promote authenticity and trustworthiness of accounts and listings, thereby supporting the overall integrity of the Platform.

•         Protect Users, Service Professionals, and the Platform itself against impersonation, misrepresentation, fraudulent registrations, and related risks.

•         Provide clarity regarding the categories of information and documentation that may be requested, the procedures followed during verification, and the rights and remedies available to affected persons.

•         Support compliance with applicable Indian laws, including the Information Technology Act, 2000 and rules made thereunder, the Digital Personal Data Protection Act, 2023, and the Consumer Protection (E-Commerce) Rules, 2020 framed under the Consumer Protection Act, 2019.

•         Set out PRNV Services’ ongoing commitment to fraud prevention, responsible platform governance, and continuous improvement of its verification and risk-management practices.

3. Scope and Applicability

This Policy applies, without limitation, across all digital platforms and services owned, operated, or controlled by PRNV Services, including:

•         The website at prnvservices.com and all associated sub-domains and microsites.

•         Mobile applications published or distributed by PRNV Services on any platform or app store.

•         Customer portals, dashboards, and self-service interfaces.

•         User accounts and profiles, including Customer accounts and visitor registrations.

•         Service Professional accounts and profiles, whether held by individuals or business entities.

•         Registration and onboarding processes for any category of account.

•         Identity and information verification procedures, whether conducted manually, electronically, or through authorised third-party verification mechanisms.

•         Communication channels used by PRNV Services, including in-app notifications, SMS, email, WhatsApp, and telephone.

•         The underlying information systems and technology platforms that support the operation of the Platform.

This Policy applies to every person or entity that registers on, accesses, or uses the Platform in any capacity, including Customers, Service Professionals, business partners, and authorised representatives acting on their behalf. This Policy supplements, and does not replace, the Terms and Conditions, Privacy Policy, and any other policy published by PRNV Services from time to time. In the event of any conflict between this Policy and another published policy specifically addressing the subject matter in question, the more specific policy shall prevail to the extent of the inconsistency.

4. Definitions

Unless the context otherwise requires, the following terms shall have the meanings set out below wherever used in this Policy:

“Account” — means any registered profile created by a User or Service Professional on the Platform, including associated login credentials, profile information, and platform activity.

“Customer” / “User” — means any individual who accesses, browses, registers on, or uses the Platform to discover or engage Service Professionals.

“Service Professional” — means any individual technician, professional, business entity, firm, or other organisation that registers, lists, or seeks to list its services on the Platform, whether referred to elsewhere as a “technician”, “service provider”, “business partner”, or similar term.

“Verification” — means the process by which PRNV Services reviews information and documentation submitted by a User or Service Professional in order to assess its authenticity, accuracy, and completeness for the purposes set out in this Policy.

“Verification Documents” — means any identity proof, address proof, contact details, business registration document, licence, certification, photograph, or other information or document requested or submitted in connection with Verification.

“Verification Compliance Officer” — means the designated officer of PRNV Services responsible for oversight of this Policy, as identified in Section 27 (Contact Information).

“Re-Verification” — means any subsequent verification exercise conducted in respect of an Account that has previously completed Verification, whether on a periodic basis, upon a triggering event, or at the discretion of PRNV Services.

“Personal Data” and “Sensitive Personal Data” — shall bear the meanings assigned to such terms under the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable.

“Platform” — means prnvservices.com together with all associated mobile applications, customer portals, dashboards, communication channels, and information systems operated by PRNV Services.

5. Nature of Platform Services

PRNV Services operates a technology-enabled digital platform that facilitates the discovery of, and connection with, independent Service Professionals across multiple service categories. PRNV Services functions as an intermediary within the meaning of the Information Technology Act, 2000, and does not itself perform, supervise, or guarantee the underlying services offered by any Service Professional.

Verification activities described in this Policy are undertaken solely to support the authenticity, safety, security, and overall integrity of participation on the Platform. The existence, conduct, or outcome of any Verification process does not alter the Platform’s character as an intermediary and listing platform, and does not create any employment, agency, partnership, joint-venture, or guarantor relationship between PRNV Services and any User or Service Professional.

Nothing in this Policy shall be construed as an offer, undertaking, or representation regarding the availability, quality, pricing, or outcome of any service listed on the Platform. Such matters remain the independent responsibility of the relevant Service Professional and the Customer engaging that Service Professional.

6. Verification Objectives and Principles

PRNV Services conducts Verification in accordance with the following core objectives and principles:

6.1 Authenticity and Accuracy

Verification is intended to promote the authenticity and accuracy of information presented on Accounts and listings, thereby supporting informed participation by all Users of the Platform.

6.2 Transparency and Fairness

PRNV Services applies Verification procedures consistently and in a manner designed to be fair, reasonable, and proportionate, and is committed to communicating Verification requirements and outcomes in clear and accessible language.

6.3 Information Security and Privacy Protection

Information and documentation collected for Verification purposes is handled in accordance with applicable data protection law and the Privacy Policy of PRNV Services, with access restricted to authorised personnel and systems.

6.4 Risk Management and Platform Integrity

Verification forms part of a broader risk-management framework intended to reduce the incidence of impersonation, misrepresentation, duplicate or fraudulent Accounts, and other activity that may compromise the integrity of the Platform.

6.5 Regulatory Compliance

Verification procedures are designed, to the extent applicable, to support compliance with the Information Technology Act, 2000 and rules thereunder, the Digital Personal Data Protection Act, 2023, the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian laws and sector-specific regulations.

7. Categories of Verification

Depending on the nature of the Account and the manner in which the Platform is used, one or more of the following categories of Verification may apply:

7.1 Account Verification

Confirmation that an Account has been created by a genuine, identifiable person or entity, and that basic registration information is internally consistent.

7.2 Identity Verification

Confirmation of the identity of the individual associated with an Account, ordinarily through government-issued identity documentation or other reasonably reliable means.

7.3 Contact Information Verification

Confirmation of the mobile number, email address, or other communication channel associated with an Account, typically through one-time passwords (OTPs), verification links, or equivalent mechanisms.

7.4 Profile Information Verification

Review of profile content such as name, photograph, service category, location, and descriptive information for consistency, completeness, and compliance with Platform guidelines.

7.5 Business Information Verification, Where Applicable

Where an Account is registered in the name of, or on behalf of, a business entity, firm, or organisation, Verification may extend to confirmation of business registration, ownership, or authorisation details, as reasonably necessary.

7.6 Service Professional Verification

Verification specific to Service Professional Accounts, which may include identity, contact, address, category-specific licensing or certification, and related information, depending on the nature of the services offered.

7.7 Documentation Verification, Where Applicable

Review of supporting documents submitted in connection with any of the above categories, to assess apparent authenticity, currency, and legibility.

8. Information and Documents That May Be Requested

Depending on the category of Account and the applicable Verification requirements, PRNV Services may request some or all of the following categories of information or documentation. Not every item will apply to every Account, and PRNV Services may request additional information beyond this illustrative list where reasonably necessary.

8.1 General Identity and Contact Information

•         Government-issued photo identity proof, such as Aadhaar, PAN, Passport, Voter ID, or Driving Licence.

•         Current address proof, such as a utility bill, rental or lease agreement, or Aadhaar address details.

•         A recent, clear photograph for identity confirmation and profile display purposes.

•         A valid and reachable mobile number and email address, confirmed through OTP or equivalent verification.

8.2 Service Professional and Business Information, Where Applicable

•         Proof of business registration, such as a certificate of incorporation, partnership deed, trade licence, GST registration, or MSME/Udyam registration, as applicable to the nature of the entity.

•         Identity and address proof of the owner, director, partner, or authorised signatory.

•         Letter of authorisation, where the person registering is not the legal owner, director, or proprietor of the business.

•         Category-specific licences, certifications, or registrations required by law for the relevant service category.

•         Bank account details and related identity documentation, where reasonably required for the purpose of confirming the identity associated with an Account.

8.3 Additional Information

PRNV Services may, at its discretion and where reasonably necessary, request clarifications, references, supplementary documentation, or other information to complete or supplement a Verification exercise.

9. Verification Procedures and Processes

Verification on the Platform ordinarily follows the steps set out below, though PRNV Services may adapt these steps based on the category of Account, applicable risk factors, or operational requirements:

1.       Submission of Information — At the time of registration or onboarding, the User or Service Professional submits the requisite information and Verification Documents through the Platform.

2.       Initial Review — PRNV Services or its authorised systems and personnel conduct an initial review of the submitted information for completeness and apparent authenticity.

3.       Contact Verification — Mobile numbers and email addresses are verified through OTP, verification links, or other equivalent electronic mechanisms.

4.       Document Review — Submitted documents are reviewed for legibility, validity, and consistency with the information provided.

5.       Field or Reference Verification, Where Applicable — At its discretion, PRNV Services may undertake additional checks, such as reference checks or, where applicable, in-person or field verification.

6.       Outcome Determination — Based on the foregoing steps, a Verification outcome is determined and communicated, as described in Section 15 (Verification Outcomes).

7.       Ongoing Monitoring — Verified Accounts remain subject to ongoing monitoring and periodic Re-Verification, as described in Section 16.

PRNV Services may use internal systems, trained personnel, and authorised third-party verification service providers, including e-KYC and similar mechanisms permitted under applicable law, to support these procedures. PRNV Services is not responsible for delays or inaccuracies attributable to such third-party service providers, government databases, or systems beyond its reasonable control.

10. User Responsibilities During Verification

Users are responsible for:

•         Providing accurate, complete, and current information and documentation when requested.

•         Promptly updating their Account information in the event of any material change.

•         Cooperating with reasonable requests for clarification, additional information, or Re-Verification.

•         Refraining from impersonating any other person or entity, or from submitting false, forged, or misleading information or documents.

•         Maintaining the confidentiality and security of their Account login credentials.

Failure to comply with these responsibilities may affect a User’s ability to access certain features of the Platform, as further described in Section 17 (Suspension, Restriction, or Termination Due to Verification Issues).

11. Service Professional Responsibilities During Verification

In addition to the responsibilities set out in Section 10, Service Professionals are responsible for:

•         Providing accurate identity, contact, and, where applicable, business information and documentation.

•         Holding and maintaining valid licences, certifications, or registrations required by law for the category of service offered, and promptly notifying PRNV Services of any change, suspension, or expiry of such licences or certifications.

•         Ensuring that any business information submitted accurately reflects the legal status, ownership, and authorisation of the entity concerned.

•         Cooperating fully and promptly with Verification and Re-Verification requests, including providing updated documentation where existing documentation has expired or changed.

•         Refraining from submitting forged, fraudulently obtained, or materially misleading documents or information.

Service Professionals acknowledge that the accuracy of self-declared information remains their independent responsibility, and that Verification by PRNV Services does not relieve them of any obligation to comply with applicable law in the conduct of their profession or business.

12. Responsibilities of PRNV Services

In conducting Verification, PRNV Services undertakes to:

•         Apply Verification procedures consistently, fairly, and in accordance with this Policy.

•         Use reasonable, industry-appropriate measures to protect the confidentiality and security of information and documentation submitted for Verification.

•         Communicate Verification requirements and outcomes in clear language, and provide reasonable opportunity to address deficiencies, except where immediate action is warranted to protect the Platform, its Users, or third parties.

•         Train relevant personnel and configure relevant systems with a view to accurate, fair, and lawful conduct of Verification.

•         Periodically review and, where appropriate, enhance its Verification policies, procedures, and risk-management practices.

•         Cooperate with lawful requests from regulatory authorities and law enforcement in connection with Verification, as further described in Section 23.

PRNV Services’ responsibilities under this Policy are subject to the disclaimers, limitations, and other terms set out herein and in the Platform’s Terms and Conditions.

13. Verification Review and Assessment Procedures

Submitted information and documentation are assessed using one or more of the following methods, as applicable:

•         Automated checks, including OTP-based contact verification and, where available and permitted by law, electronic matching against authorised government or regulatory databases.

•         Manual review by trained personnel, including assessment of document legibility, internal consistency, and apparent authenticity.

•         Cross-verification of information across multiple data points submitted by, or available in respect of, the User or Service Professional.

•         Escalation of ambiguous, high-risk, or disputed cases to senior reviewers or designated escalation teams for further assessment.

•         Engagement of authorised third-party verification or e-KYC service providers, where used by PRNV Services for particular categories of Verification.

Verification conducted under this Policy is a limited-scope process directed at deterring manifestly fraudulent or inauthentic registrations. It does not constitute, and shall not be relied upon as, a guarantee of skill, competence, qualification, character, or future conduct of any User or Service Professional.

14. Additional Information Requests and Clarifications

PRNV Services may, at any stage of the Verification process, request additional information, clarification, or supplementary documentation where reasonably necessary to complete or validate a Verification exercise. Such requests will ordinarily specify a reasonable timeframe for response. Failure to respond within the specified timeframe, or provision of incomplete or unsatisfactory clarification, may result in the Verification outcome being recorded as “Verification Pending” or “Verification Incomplete”, as described in Section 15, and may affect access to certain features of the Platform.

15. Verification Outcomes

On completion of the applicable review, one of the following Verification outcomes will ordinarily apply to an Account:

15.1 Verified

The submitted information and documentation have been reviewed and found to be consistent with the requirements of this Policy at the time of review. A “Verified” status reflects the outcome of PRNV Services’ limited-scope review process and does not constitute an endorsement, certification, guarantee, or warranty regarding the individual, organisation, service, or information concerned.

15.2 Verification Pending

Submitted information or documentation is under review, or additional information requested under Section 14 is awaited. Certain features of the Platform may be limited or unavailable while an Account remains in this status.

15.3 Verification Incomplete

The Verification process has not been completed, typically due to missing information, missing documentation, or failure to respond to a request for clarification within the specified timeframe. Accounts in this status may have limited access to Platform features until Verification is completed.

15.4 Verification Rejected

Submitted information or documentation has been found to be inaccurate, inconsistent, expired, illegible, or otherwise non-compliant with this Policy, or has been found to be false, forged, or misleading. A Verification Rejected outcome may result in restriction or denial of access to certain features of the Platform, without prejudice to PRNV Services’ other rights under this Policy and the Terms and Conditions. A User or Service Professional may address the identified deficiencies and resubmit for Verification, or pursue the appeals process described in Section 22.

15.5 Re-Verification Requirements

An Account may be required to undergo Re-Verification at any time, including on a periodic basis, upon material changes to Account or profile information, upon expiry of previously submitted documents, or where PRNV Services reasonably identifies a need for renewed verification, as further described in Section 16.

16. Ongoing Monitoring and Periodic Re-Verification

Verification is not necessarily a one-time event. PRNV Services may conduct ongoing monitoring of Accounts and may require Re-Verification, including in the following circumstances:

•         On a periodic basis, as part of routine compliance and risk-management review.

•         Where a User or Service Professional materially updates their Account, profile, or business information.

•         Where a previously submitted identity document, licence, or certification has expired or is due to expire.

•         Where PRNV Services receives a report or otherwise identifies a concern regarding the accuracy or authenticity of Account information.

•         Where required to support compliance with applicable law or a request from a regulatory authority.

Users and Service Professionals are required to cooperate with Re-Verification requests in the same manner as the original Verification exercise, including by providing updated or supplementary information and documentation within any timeframe specified.

17. Suspension, Restriction, or Termination Due to Verification Issues

PRNV Services may suspend, restrict, or terminate access to an Account, or to specific features of the Platform, where:

•         Information or documentation submitted is found to be false, forged, expired, materially incomplete, or misleading.

•         A User or Service Professional fails to complete Verification or Re-Verification within a reasonable timeframe specified by PRNV Services.

•         A User or Service Professional fails to cooperate with a reasonable Verification or Re-Verification request.

•         PRNV Services reasonably suspects fraudulent activity, impersonation, or misuse of the Platform in connection with Verification.

Where reasonably practicable, PRNV Services will provide prior notice and a reasonable opportunity to respond or remedy the identified concern before taking such action. However, PRNV Services reserves the right to take immediate action, including immediate suspension or restriction of access, without prior notice, where reasonably necessary to protect the security or integrity of the Platform, its Users, or third parties, or to comply with applicable law. A User or Service Professional whose Account has been suspended, restricted, or terminated under this Section may pursue the reporting and appeals procedures described in Sections 21 and 22.

18. Fraud Prevention and Risk Management Measures

Verification forms one part of a broader set of fraud-prevention and risk-management measures applied by PRNV Services, which may include:

•         Monitoring for patterns indicative of fraud, such as duplicate Accounts, mismatched identity information, or repeated failed Verification attempts.

•         Use of automated and manual review mechanisms to detect inconsistencies in submitted information or documentation.

•         Restriction, suspension, or blacklisting of Accounts associated with confirmed or strongly suspected fraudulent activity.

•         Cooperation with banks, payment service providers, and regulatory and law-enforcement authorities in relation to suspected fraud, as further described in Section 23.

•         Periodic review and enhancement of fraud-prevention measures in light of emerging risks and regulatory developments.

Users and Service Professionals are encouraged to promptly report any suspected fraudulent activity, impersonation, or misuse of the Platform through the channels described in Section 21.

19. Information Security and Confidentiality Measures

Information and documentation collected for Verification purposes may constitute Personal Data or Sensitive Personal Data and is handled in accordance with the Privacy Policy of PRNV Services and applicable law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 together with rules made thereunder.

•         Access to Verification-related information is restricted to authorised personnel and systems on a need-to-know basis.

•         PRNV Services applies reasonable technical and organisational security measures, including secure storage and access controls, to protect Verification-related information.

•         Verification-related information is used solely for the purposes described in this Policy and the Privacy Policy, and is not sold or made available to third parties for unrelated commercial purposes.

•         Where authorised third-party verification or e-KYC service providers are engaged, such providers are subject to confidentiality and data-protection obligations consistent with applicable law.

For further details regarding the collection, use, storage, and protection of Personal Data, and the rights available to data principals, please refer to the Privacy Policy published on the Platform.

20. Record Retention and Documentation

PRNV Services retains Verification-related information and documentation for the duration that the associated Account remains active, and thereafter for such additional period as may be necessary to comply with applicable legal, regulatory, audit, or dispute-resolution requirements. Upon expiry of the applicable retention period, such information and documentation will be securely disposed of or anonymised, save where continued retention is required by applicable law or is necessary for the establishment, exercise, or defence of legal claims. PRNV Services maintains appropriate documentation of Verification activities to support internal compliance review and, where lawfully required, regulatory or law-enforcement inquiries.

21. Reporting Errors or Verification Concerns

Users and Service Professionals who identify an error in their Verification status, believe that incorrect information has been recorded, or wish to report a concern relating to Verification — including suspected fraud, impersonation, or misuse of the Platform — may do so by contacting the Verification Compliance Officer using the details set out in Section 27 (Contact Information).

PRNV Services will endeavour to acknowledge such reports within a reasonable period and will review the matter in good faith, requesting any additional information reasonably necessary to investigate and resolve the concern.

22. Appeals and Reconsideration Procedures

A User or Service Professional who disagrees with a Verification Rejected, Verification Incomplete, or related adverse outcome, or with any suspension or restriction imposed under Section 17, may submit a written request for reconsideration to the Verification Compliance Officer, accompanied by any supporting information or documentation.

Such requests will be reviewed by the Verification Compliance Officer or a designated review team, and the outcome of the reconsideration will be communicated within a reasonable period. The decision following reconsideration shall be final insofar as PRNV Services’ internal review process is concerned, without prejudice to any other right or remedy available to the affected person under applicable law, including recourse to the grievance-redressal mechanism, mediation, arbitration, or competent courts as set out in the Platform’s Terms and Conditions.

23. Cooperation with Regulatory Authorities and Law Enforcement

PRNV Services shall cooperate with lawful requests from courts, regulatory authorities, law-enforcement agencies, banking and payment regulators, and other competent authorities in connection with Verification-related information, to the extent required or permitted by applicable law. By using the Platform, Users and Service Professionals acknowledge and consent to such cooperation as may be lawfully required, including disclosure of Verification-related information where mandated by a competent authority, court order, or applicable statute. Any such disclosure will be made in accordance with the safeguards set out in the Privacy Policy and applicable data-protection law.

24. Compliance Monitoring and Periodic Reviews

PRNV Services periodically reviews this Policy and its underlying Verification procedures to assess their continued legal compliance, operational effectiveness, and responsiveness to emerging risks and regulatory developments. Such reviews may result in updates to internal procedures, staff training, technology systems, or this Policy itself, as described in Section 25.

25. Amendments and Updates

PRNV Services reserves the right to amend, modify, update, or replace this Policy at any time, at its sole discretion, including to reflect changes in applicable law, regulatory guidance, business practices, or the risk environment. The updated Policy will be published on the Platform with a revised effective date. Continued access to or use of the Platform following the publication of an updated Policy constitutes acceptance of the revised terms. Users and Service Professionals are encouraged to periodically review this Policy to stay informed of any changes.

26. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of the Republic of India, including, without limitation, the Information Technology Act, 2000 and rules made thereunder, the Digital Personal Data Protection Act, 2023, and the Consumer Protection Act, 2019 together with the Consumer Protection (E-Commerce) Rules, 2020. Subject to any grievance-redressal, mediation, or arbitration mechanism set out in the Platform’s Terms and Conditions, the courts at Hyderabad, Telangana, India shall have exclusive jurisdiction over any dispute arising out of or in connection with this Policy.

27. Contact Information

For any queries, clarifications, reports, or appeals relating to this Verification Policy, please contact:

Verification Compliance Officer: [Insert Name]

Email Address: [Insert Email]

Contact Number: [Insert Number]

Business Address: [Insert Address]

Disclaimer

Verification processes described in this Policy are intended to support the integrity, security, and responsible participation of Users and Service Professionals on the Platform. Such processes do not constitute, and must not be relied upon as, an endorsement, certification, guarantee, or warranty regarding the identity, conduct, competence, qualifications, reliability, or trustworthiness of any individual, organisation, service, or item of information.

PRNV Services may, at its discretion, request additional information or documentation where reasonably necessary to complete a Verification exercise. Failure to provide accurate, complete, or updated information may affect a User’s or Service Professional’s access to certain features or services of the Platform. Users and Service Professionals are encouraged to exercise their own independent judgment and, where appropriate, conduct their own due diligence before relying on any information presented on the Platform.

Our Commitment

PRNV Services remains committed to fostering authentic and trustworthy participation across its Platform, to conducting fair and transparent Verification processes, and to protecting the information security and privacy of every User and Service Professional who places their trust in the Platform.

We are equally committed to robust fraud prevention and risk management, to responsible and lawful platform governance, and to building a secure and trustworthy digital ecosystem for Customers, Service Professionals, and business partners alike. PRNV Services will continue to enhance its verification and compliance practices over time, in keeping with evolving regulatory standards, technology, and the expectations of the communities it serves.