PROHIBITED ACTIVITIES POLICY

Acceptable Use, Platform Integrity, Information Security & Lawful Conduct Framework

Applicable to all digital platforms and services operated by PRNV Services

Edition 2026  ·  Prepared under the Laws of the Republic of India

Table of Contents

1. Introduction

1.1 This Prohibited Activities Policy (the “Policy”) is issued by PRNV Services (“PRNV”, “PRNV Services”, “the Platform”, “we”, “us” or “our”), the operator of the technology platform accessible at www.prnvservices.com and through all associated digital properties. This Policy sets out the activities, conduct, and behaviour that are strictly prohibited on the Platform and explains how PRNV Services detects, reviews, and responds to such activities.

1.2 PRNV Services is a technology-enabled platform that connects independent service professionals, skilled technicians, vendors, and businesses with customers across India through a unified digital interface. The safety, security, and integrity of this digital environment depend on the responsible and lawful conduct of every person who accesses or uses the Platform.

1.3 This Policy reflects the commitment of PRNV Services to safe and responsible digital interactions, ethical and lawful platform usage, integrity and transparency, information security and privacy protection, responsible platform governance, and the protection of users, systems, and information assets.

1.4 By accessing, browsing, registering on, or otherwise using the Platform, every user acknowledges that they have read, understood, and agreed to comply with this Policy. This Policy should be read together with the Terms & Conditions, Privacy Policy, Acceptable Use and Community Standards, and all other policies published by PRNV Services, each of which is incorporated herein by reference. If a user does not agree with this Policy, the user must immediately discontinue all use of the Platform.

2. Purpose of this Prohibited Activities Policy

2.1 The purpose of this Policy is to establish clear, transparent, and enforceable standards of acceptable conduct for all users of the Platform, and to identify the categories of activity that are prohibited because they are unlawful, harmful, deceptive, abusive, or otherwise inconsistent with the safe and responsible operation of a digital service platform.

2.2 This Policy aims to:

•     Protect users, service professionals, business partners, and visitors from unlawful, fraudulent, harmful, and abusive conduct;

•     Safeguard the security, availability, performance, and integrity of the Platform, its systems, and its information assets;

•     Promote ethical, lawful, and trustworthy interactions across all features and services of the Platform;

•     Ensure compliance with applicable Indian laws, regulations, and the obligations applicable to PRNV Services as an intermediary;

•     Provide a transparent framework for reporting, reviewing, investigating, and addressing prohibited activities; and

•     Support the continuous improvement of security, compliance, and governance practices across the Platform.

2.3 This Policy is intended to be protective, preventive, and corrective in nature. It informs users of what is expected of them, deters misconduct, and enables PRNV Services to respond fairly and proportionately to violations.

3. Scope and Applicability

3.1 This Policy applies to all users of, and all activity conducted on or through, every digital platform and service operated by PRNV Services, including without limitation:

•     the Website — www.prnvservices.com and all associated web pages and web-based services;

•     Mobile Applications — any mobile or tablet application published by or on behalf of PRNV Services;

•     Customer Portals — dashboards, profile pages, and self-service interfaces made available to users;

•     User Accounts and Profiles — registration, login, and identity-bearing features;

•     Search and Discovery Features — listing, browsing, filtering, and category navigation tools;

•     Messaging and Communication Features — in-platform messaging, enquiry, and notification systems;

•     Reviews and Feedback Systems — ratings, reviews, comments, and feedback mechanisms;

•     Community and Interactive Features — any interactive, social, or community functionality;

•     APIs and Integrated Systems — application programming interfaces and integrated third-party systems; and

•     Information Systems and Technology Platforms — all underlying servers, databases, networks, software, and technology infrastructure.

3.2 This Policy applies to every category of user, including customers, registered users, service professionals, technicians, vendors, businesses, business partners, and general visitors, regardless of whether the user is registered, logged in, or merely browsing.

3.3 This Policy applies to all conduct that originates on, is directed at, or affects the Platform, including conduct undertaken through automated tools, third-party software, or off-platform channels where such conduct has a connection to, or impact upon, the Platform, its users, systems, or information assets.

4. Definitions

For the purposes of this Policy, the following terms have the meanings set out below. Terms not defined here have the meanings given to them in the Terms & Conditions and other policies of PRNV Services.

“Platform” means, collectively, the Website, Mobile Applications, customer portals, user accounts, APIs, information systems, and all other digital platforms, services, features, and technology infrastructure operated by PRNV Services.

“User” means any person or entity that accesses, browses, registers on, or uses the Platform in any capacity, including customers, service professionals, business partners, and visitors.

“Service Professional” means any independent technician, skilled professional, tradesperson, vendor, or business entity that lists, advertises, or offers services through the Platform.

“Content” means any information, text, images, photographs, videos, audio, profiles, listings, reviews, ratings, messages, code, or other material uploaded, submitted, transmitted, or displayed on or through the Platform.

“Prohibited Activity” means any activity, conduct, or behaviour identified in this Policy, or otherwise unlawful, harmful, fraudulent, deceptive, abusive, or contrary to the acceptable use of the Platform.

“Personal Data” has the meaning ascribed to it under the Digital Personal Data Protection Act, 2023 and applicable rules.

“Information Assets” means the data, databases, source code, systems, networks, infrastructure, and other technology and information resources of PRNV Services and its users.

“Applicable Law” means all laws, statutes, rules, regulations, notifications, directions, and orders in force in India and any other jurisdiction relevant to the use of the Platform.

“Compliance Officer” means the Platform Compliance Officer designated by PRNV Services and identified in the Contact Information section of this Policy.

5. Nature of Platform Services

5.1 PRNV Services operates as a technology-enabled intermediary and marketplace facilitator within the meaning of Section 2(1)(w) of the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. The Platform provides digital listing, advertising, visibility, discovery, and communication infrastructure that enables independent Service Professionals to present their services to customers.

5.2 PRNV Services is not itself a provider of any professional, technical, repair, healthcare, beauty, educational, transportation, or other end-service listed on the Platform. All such services are rendered solely by independent Service Professionals in their own capacity. PRNV Services does not employ, supervise, control, certify, or guarantee any Service Professional, and is not a party to any arrangement between users.

5.3 The Platform is provided as a shared digital environment that depends upon the lawful, secure, and responsible conduct of all participants. This Policy governs the manner in which users may interact with the Platform and with one another, and exists to preserve the safety, security, integrity, and availability of that environment for the benefit of all users.

6. Commitment to Safe, Ethical, and Lawful Platform Usage

6.1 PRNV Services is committed to fostering a digital environment that is safe, secure, ethical, lawful, and trustworthy for every user. This commitment is reflected in our policies, our governance practices, and our approach to enforcement.

6.2 PRNV Services is committed to:

•     Safe and responsible digital interactions — maintaining an environment free from unlawful, harmful, and abusive conduct;

•     Ethical and lawful platform usage — expecting honesty, fairness, and compliance with law from all users;

•     Integrity and transparency — publishing clear standards and applying them fairly and consistently;

•     Information security and privacy protection — protecting systems, data, and the privacy of users;

•     Responsible platform governance — monitoring, reviewing, and improving controls in a proportionate manner; and

•     Protection of users, systems, and information assets — placing the safety of people and infrastructure at the centre of our operations.

6.3 PRNV Services maintains a zero-tolerance stance towards unlawful, fraudulent, harmful, and abusive activities and will act promptly, fairly, and proportionately to address violations of this Policy.

7. General Principles of Acceptable Conduct

7.1 All users are expected to conduct themselves lawfully, honestly, respectfully, and responsibly while using the Platform. The following general principles govern acceptable conduct and underpin the specific prohibitions set out in this Policy:

7.2 Lawfulness. Users shall use the Platform only for lawful purposes and in compliance with all Applicable Law, including the Information Technology Act, 2000, the Bharatiya Nyaya Sanhita, 2023, the Consumer Protection Act, 2019, the Digital Personal Data Protection Act, 2023, and all other applicable Indian statutes and rules.

7.3 Honesty and Integrity. Users shall provide accurate, truthful, and complete information and shall not deceive, mislead, or misrepresent themselves or others.

7.4 Respect for Others. Users shall treat other users, Service Professionals, customers, and PRNV Services personnel with civility and respect, and shall not engage in harassment, threats, discrimination, or abuse.

7.5 Security and Integrity. Users shall not compromise, attempt to compromise, or interfere with the security, integrity, availability, or performance of the Platform, its systems, or its information assets.

7.6 Respect for Rights. Users shall respect the intellectual property, privacy, confidentiality, and other lawful rights of PRNV Services and of all other persons.

7.7 Responsible Use of Features. Users shall use search, messaging, reviews, community, and other features only for their intended, legitimate purposes and shall not abuse, manipulate, or exploit them.

7.8 Any activity that is inconsistent with these principles may be treated as a Prohibited Activity, whether or not it is specifically enumerated in this Policy.

8. Prohibited Activities and Conduct

8.1 The following activities and conduct are strictly prohibited on or through the Platform. This list is illustrative and not exhaustive. PRNV Services may treat any other activity that is unlawful, harmful, fraudulent, deceptive, abusive, or contrary to this Policy as a Prohibited Activity. Engaging in, attempting, assisting, encouraging, facilitating, or concealing any of the following constitutes a violation of this Policy.

8.2  Illegal, Unlawful, or Criminal Activities

Users shall not use the Platform to plan, undertake, promote, facilitate, or conceal any activity that is illegal or criminal under Applicable Law, including the Bharatiya Nyaya Sanhita, 2023, the Information Technology Act, 2000, and other Indian statutes. This includes the sale, advertisement, or promotion of prohibited goods or services, trafficking, extortion, money laundering, terrorism financing, and any other unlawful act.

8.3  Fraudulent, Deceptive, or Misleading Activities

Users shall not engage in any fraudulent, deceptive, or misleading conduct, including fabricating listings, manipulating reviews or ratings, creating fake bookings or sham transactions, misrepresenting services or qualifications, or engaging in any scheme intended to deceive PRNV Services or other users or to obtain an undue advantage.

8.4  Identity Misrepresentation and Impersonation

Users shall not impersonate any person or entity, falsely claim affiliation with PRNV Services or any third party, use another person’s identity or credentials without authorisation, or otherwise misrepresent their identity, role, location, or affiliation.

8.5  Submission of False, Inaccurate, or Misleading Information

Users shall not submit, upload, or transmit information that is false, inaccurate, incomplete, outdated, or misleading, including in registration details, profiles, listings, communications, reviews, complaints, or any document or declaration provided to PRNV Services.

8.6  Unauthorized Access Attempts or Security Circumvention

Users shall not attempt to gain unauthorised access to any account, system, server, database, network, or data, nor circumvent, disable, or defeat any authentication, access control, rate limit, security mechanism, or technical limitation of the Platform.

8.7  Account Sharing or Unauthorized Account Usage

Users shall not share, sell, transfer, or permit unauthorised use of their account or credentials, nor access or use any account belonging to another person without proper authorisation. Each user is responsible for maintaining the confidentiality and security of their own credentials.

8.8  Uploading, Distributing, or Introducing Malware, Viruses, Harmful Code, or Malicious Software

Users shall not upload, transmit, distribute, or introduce any virus, worm, trojan, ransomware, spyware, malicious script, harmful code, or other software designed to disrupt, damage, gain unauthorised access to, or impair the operation of the Platform, its systems, or any user’s device or data.

8.9  Phishing, Social Engineering, or Credential Harvesting Activities

Users shall not engage in phishing, spoofing, social engineering, or any activity intended to deceive users into disclosing credentials, one-time passwords, personal data, or other sensitive information, nor harvest, collect, or attempt to obtain such information through unauthorised means.

8.10  Harassment, Threats, Bullying, or Abusive Conduct

Users shall not harass, threaten, intimidate, stalk, bully, or abuse any other user, Service Professional, customer, or PRNV Services personnel, whether through messaging, reviews, communications, or any other feature of the Platform.

8.11  Hate Speech, Discrimination, or Offensive Conduct

Users shall not post, transmit, or promote hate speech, or discriminate against or vilify any person or group on the basis of religion, race, caste, ethnicity, gender, sexual orientation, disability, place of birth, or any other protected characteristic, nor engage in conduct that is degrading, demeaning, or offensive.

8.12  Obscene, Explicit, Harmful, or Illegal Content

Users shall not upload, transmit, or display obscene, pornographic, sexually explicit, vulgar, violent, or otherwise harmful or unlawful content, including any content that endangers or sexualises minors, depicts or promotes self-harm or violence, or is otherwise prohibited under Applicable Law.

8.13  Spam, Unsolicited Communications, or Communication Abuse

Users shall not send spam, chain messages, bulk unsolicited communications, or repetitive, irrelevant, or deceptive messages, nor misuse messaging, enquiry, notification, or communication features for purposes other than genuine, legitimate interaction.

8.14  Automated Scraping, Data Mining, or Unauthorized Data Collection

Users shall not use bots, crawlers, scrapers, or any automated means to access, extract, harvest, index, mine, or collect data, content, or information from the Platform without the prior written authorisation of PRNV Services.

8.15  Interference with Platform Operations, Performance, or Availability

Users shall not interfere with, disrupt, overload, flood, or impair the Platform, its servers, networks, or infrastructure, including through denial-of-service activity, excessive automated requests, or any conduct that degrades performance, availability, or reliability.

8.16  Reverse Engineering, Unauthorized Modification, or Attempted Exploitation of Systems

Users shall not reverse engineer, decompile, disassemble, modify, adapt, or attempt to derive the source code of the Platform, nor probe, scan, or test for vulnerabilities or attempt to exploit any weakness, except under an authorised programme expressly sanctioned in writing by PRNV Services.

8.17  Unauthorized Commercial Exploitation of Platform Content or Features

Users shall not copy, reproduce, republish, resell, redistribute, frame, or commercially exploit any content, data, design, or feature of the Platform without the prior written authorisation of PRNV Services.

8.18  Infringement of Intellectual Property Rights

Users shall not infringe the intellectual property rights of PRNV Services or any third party, including copyrights, trademarks, patents, trade secrets, designs, or other proprietary rights, nor upload or distribute content that they do not have the lawful right to use.

8.19  Unauthorized Disclosure of Confidential or Personal Information

Users shall not collect, disclose, publish, or misuse the confidential information or Personal Data of any other person without lawful authority and consent, nor engage in doxxing or the unauthorised sharing of private information.

8.20  Activities Endangering User Safety, Privacy, or Platform Integrity

Users shall not engage in any activity that endangers the safety, privacy, or wellbeing of any user, or that compromises the security, reliability, or integrity of the Platform, its systems, or its information assets.

8.21  Violations of Applicable Laws, Regulations, Policies, or Contractual Obligations

Users shall not engage in any activity that violates Applicable Law, regulatory requirements, the policies of PRNV Services, or any contractual obligation owed to PRNV Services or to any other user.

8.22  Attempts to Assist, Encourage, Facilitate, or Conceal Prohibited Activities

Users shall not attempt, assist, abet, encourage, induce, facilitate, or conceal any Prohibited Activity, whether undertaken by the user or by any other person, and whether on or off the Platform.

9. User Responsibilities

9.1 Every user is responsible for their own conduct, communications, activities, and content on the Platform and for ensuring that such use complies with this Policy and all Applicable Law.

9.2 Users shall:

•     Use the Platform only for lawful, legitimate, and intended purposes;

•     Provide accurate, current, and complete information and keep it updated;

•     Maintain the confidentiality and security of their account credentials and promptly report any suspected unauthorised access;

•     Respect the rights, safety, privacy, and dignity of other users and of PRNV Services personnel;

•     Refrain from engaging in, attempting, assisting, or concealing any Prohibited Activity; and

•     Cooperate with reasonable and lawful requests made by PRNV Services in connection with this Policy.

9.3 Users remain solely responsible and liable for their own actions, communications, activities, and content while using the Platform.

10. Service Professional Responsibilities

10.1 In addition to the responsibilities applicable to all users, Service Professionals shall:

•     Provide truthful and accurate information in their listings, profiles, and declarations, and refrain from misrepresenting their identity, qualifications, experience, or services;

•     Comply with all laws, licences, registrations, and regulatory requirements applicable to the services they offer;

•     Interact with customers and other users honestly, professionally, and respectfully;

•     Refrain from manipulating reviews, ratings, listings, search results, or any other feature of the Platform;

•     Protect any customer information they receive and use it only for legitimate, lawful purposes; and

•     Refrain from any conduct that could mislead customers, harm other users, or compromise the integrity of the Platform.

10.2 Service Professionals are independent and are solely responsible for the services they offer and render, and for compliance with this Policy and all Applicable Law in connection with their activities on the Platform.

11. Responsibilities of PRNV Services

11.1 PRNV Services is committed to operating the Platform responsibly and to supporting a safe, secure, and lawful digital environment. In furtherance of this commitment, PRNV Services endeavours to:

•     Publish clear, accessible, and transparent standards of acceptable conduct;

•     Implement reasonable technical, organisational, and procedural measures to protect the Platform and its information assets;

•     Provide accessible channels for users to report suspected Prohibited Activities;

•     Review and investigate reported violations promptly, fairly, and proportionately;

•     Apply enforcement measures reasonably and consistently; and

•     Continuously improve its security, compliance, and governance practices.

11.2 PRNV Services acts as an intermediary and is entitled to the protections available to intermediaries under Applicable Law, including the safe-harbour provisions of Section 79 of the Information Technology Act, 2000. PRNV Services does not actively pre-screen all content or activity, but reserves the right to monitor, review, and act upon content and activity in accordance with this Policy and Applicable Law.

12. Monitoring, Detection, and Risk Assessment Practices

12.1 To protect users, systems, and information assets, PRNV Services may, to the extent permitted by Applicable Law, monitor, review, and analyse activity on the Platform. Such practices may include automated and manual review, anomaly and abuse detection, security logging, device and network analysis, behavioural analytics, and risk assessment.

12.2 Monitoring and detection are undertaken for legitimate purposes, including the prevention and detection of Prohibited Activities, the protection of the Platform and its users, the maintenance of security and integrity, and compliance with legal obligations.

12.3 PRNV Services applies monitoring and detection practices in a proportionate manner and in accordance with its Privacy Policy and Applicable Law, including the Digital Personal Data Protection Act, 2023. By using the Platform, users acknowledge that such practices may be applied.

13. Reporting Prohibited Activities

13.1 PRNV Services encourages users to report any suspected Prohibited Activity, security concern, or violation of this Policy promptly. Timely reporting helps protect all users and the integrity of the Platform.

13.2 Reports may be submitted through the reporting channels made available on the Platform or by contacting the Platform Compliance Officer using the details set out in the Contact Information section of this Policy.

13.3 To assist review and investigation, reports should, where possible, include a description of the activity, the identity of any account or content involved, the date and time of the activity, and any supporting information or evidence.

13.4 PRNV Services treats reports seriously and will review and, where appropriate, investigate them in accordance with this Policy. Reporters are expected to act in good faith; knowingly false, malicious, or vexatious reports are themselves a violation of this Policy.

14. Investigation and Review Procedures

14.1 Upon receiving a report or otherwise becoming aware of a suspected Prohibited Activity, PRNV Services may review and investigate the matter in a manner that is fair, reasonable, and proportionate to the nature and seriousness of the suspected violation.

14.2 Investigation and review may include examining relevant accounts, content, communications, logs, and records; requesting additional information from the user concerned or from the reporter; and consulting internal or external advisors where appropriate.

14.3 PRNV Services may, where reasonably necessary and permitted by Applicable Law, apply interim measures during an investigation, including temporary restriction or suspension of access, to protect users, systems, or information assets.

14.4 PRNV Services endeavours to conduct investigations diligently and confidentially. Findings and any resulting action will be based on the information reasonably available and on a fair assessment of that information.

15. Preservation of Evidence and Records

15.1 PRNV Services may preserve and retain records, logs, communications, content, transaction data, and other evidence relevant to a suspected Prohibited Activity for the purposes of investigation, enforcement, dispute resolution, and compliance with legal obligations.

15.2 Such records may constitute electronic records and may be relied upon in accordance with Applicable Law, including the provisions governing the admissibility of electronic records under the Bharatiya Sakshya Adhiniyam, 2023 (and corresponding provisions previously contained in the Indian Evidence Act, 1872).

15.3 Records and evidence are retained for as long as reasonably necessary for the relevant purpose or as required under Applicable Law, and are handled in accordance with the Privacy Policy of PRNV Services.

16. Corrective Actions and Enforcement Measures

16.1 Where PRNV Services determines that this Policy has been or is likely to have been violated, it may take corrective and enforcement action that is fair, reasonable, and proportionate to the nature and seriousness of the violation. Such measures may include, without limitation:

•     Issuing a warning or notice to the user;

•     Removing, disabling, or restricting access to offending content;

•     Restricting, limiting, or disabling access to certain features or services;

•     Temporarily suspending the user’s account or access;

•     Permanently terminating the user’s account or access;

•     Preserving evidence and records relating to the violation; and

•     Cooperating with, or making a report to, the competent authorities where required or appropriate.

16.2 PRNV Services may select the measure or combination of measures that it reasonably considers appropriate in the circumstances. The exercise or non-exercise of any measure on one occasion does not waive the right to exercise it on any other occasion.

16.3 Appeals and Reconsideration. A user who is subject to an enforcement measure may request reconsideration by contacting the Platform Compliance Officer and providing relevant information or context. PRNV Services will consider such requests fairly and in good faith. This does not limit any rights or remedies available to PRNV Services under Applicable Law.

17. Temporary Restrictions, Suspension, or Termination of Access

17.1 PRNV Services may, where reasonably necessary to protect users, systems, information assets, or to comply with legal obligations, apply temporary restrictions to, suspend, or terminate a user’s access to the Platform or any part of it.

17.2 Such measures may be applied with or without prior notice, depending on the nature, urgency, and seriousness of the suspected violation or risk. Where reasonably practicable and appropriate, PRNV Services will provide notice and the reason for the measure.

17.3 Restriction, suspension, or termination does not relieve a user of responsibility or liability for conduct undertaken prior to such measure, and does not limit any other right or remedy available to PRNV Services under this Policy or Applicable Law.

18. Cooperation with Regulatory Authorities and Law Enforcement

18.1 PRNV Services is committed to cooperating with lawful investigations and to discharging its obligations as an intermediary under Applicable Law.

18.2 PRNV Services may, in response to a lawful request, direction, summons, notice, or order, and in accordance with Applicable Law, disclose information, preserve and provide records and evidence, and otherwise cooperate with law enforcement agencies, regulatory authorities, courts, and other competent bodies, including in accordance with the Information Technology Act, 2000 and the rules made thereunder.

18.3 Where required by Applicable Law, PRNV Services may also report serious or suspected unlawful activity to the relevant authorities, including the Indian Computer Emergency Response Team (CERT-In) and other competent agencies, in relation to cyber-security incidents.

19. Privacy and Confidentiality Considerations

19.1 PRNV Services carries out monitoring, detection, investigation, and enforcement activities in a manner that respects the privacy of users and the confidentiality of information, consistent with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000 and applicable rules, and the Privacy Policy of PRNV Services.

19.2 Personal Data and confidential information accessed or processed in connection with this Policy are used only for legitimate purposes, including the prevention, detection, investigation, and remediation of Prohibited Activities, the protection of users and the Platform, and compliance with legal obligations.

19.3 Information relating to investigations and enforcement is shared only with persons who have a legitimate need to access it, or with authorities and advisors as permitted or required by Applicable Law.

20. Compliance Monitoring and Periodic Reviews

20.1 PRNV Services monitors compliance with this Policy and periodically reviews its security, compliance, and governance practices to assess their effectiveness and to identify opportunities for improvement.

20.2 Such reviews may take into account emerging risks, technological developments, evolving legal and regulatory requirements, user feedback, and lessons learned from incidents and investigations.

20.3 PRNV Services is committed to the continuous enhancement of its practices in support of safe and responsible digital interactions, information security, privacy protection, and responsible platform governance.

21. Amendments and Updates

21.1 PRNV Services may amend, update, supplement, or revise this Policy from time to time to reflect changes in its practices, services, technology, or Applicable Law, or for any other legitimate reason.

21.2 Updated versions of this Policy will be published on the Platform with a revised effective date. Material changes may be notified through reasonable means, such as a notice on the Platform.

21.3 Continued access to or use of the Platform following the publication of an updated Policy constitutes acceptance of the updated Policy. Users are encouraged to review this Policy periodically.

22. Governing Law and Jurisdiction

22.1 This Policy is governed by and shall be construed in accordance with the laws of the Republic of India, including without limitation the Information Technology Act, 2000 and the rules made thereunder; the Indian Contract Act, 1872; the Consumer Protection Act, 2019; the Digital Personal Data Protection Act, 2023; and the Bharatiya Nyaya Sanhita, 2023.

22.2 Subject to any applicable dispute-resolution provisions contained in the Terms & Conditions of PRNV Services, the courts of Hyderabad, Telangana, India shall have exclusive jurisdiction over any dispute, claim, or matter arising out of or in connection with this Policy.

23. Contact Information

Questions, concerns, reports of Prohibited Activities, and requests for reconsideration relating to this Policy may be directed to the Platform Compliance Officer of PRNV Services using the details below.

Registered Office: PRNV Services, Flat No. 301, Sai Manor Apartment, H.No. 7-1-621/10, Near Umesh Chandra Statue, IAS Quarters Lane, SR Nagar, Hyderabad, Telangana – 500038, India.

Disclaimer

Our Continuing Commitment

PRNV Services reaffirms its commitment to building and maintaining a digital platform that earns and preserves the trust of its users. This Prohibited Activities Policy is one expression of that commitment.

PRNV Services remains dedicated to:

•     Safe and responsible digital interactions;

•     Ethical and lawful platform usage;

•     Integrity and transparency;

•     Information security and privacy protection;

•     Responsible platform governance;

•     Protection of users and digital assets; and

•     Continuous enhancement of security, compliance, and governance practices.

By using the Platform responsibly and lawfully, every user contributes to a safer, fairer, and more trustworthy digital environment for all. We thank our users, service professionals, business partners, and visitors for their cooperation in upholding these standards.