PRIVACY POLICY

1. INTRODUCTION

1.1  PRNV Services (“PRNV Services”, “we”, “us” or “our”) is a technology-enabled service platform operating through the website www.prnvservices.com and associated digital systems, dedicated to connecting customers with independent service professionals in a transparent, secure, and reliable digital environment. We are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by every user of our platform.

1.2  This Privacy Policy (“Policy”) explains, in clear and comprehensive terms, how PRNV Services collects, uses, stores, processes, shares, retains, protects, and disposes of personal information when you access or use our digital platforms. It also describes the rights and choices available to you in relation to your personal information and the safeguards we maintain to ensure responsible data handling at every stage of the data lifecycle.

1.3  We have prepared this Policy in accordance with applicable Indian privacy and data protection laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 (“IT Act”), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”), and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (“Intermediary Rules”).

1.4  By accessing, browsing, registering on, or using any PRNV Services digital platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, processing, and disclosure of your personal information in the manner described herein. If you do not agree with any part of this Policy, you should discontinue use of the platform and may contact our Grievance Officer for assistance.

2. SCOPE OF THIS PRIVACY POLICY

2.1  This Privacy Policy applies to all digital platforms, systems, and channels owned, operated, or controlled by PRNV Services, including without limitation:

•       The website www.prnvservices.com and all of its sub-domains, pages, and web-based interfaces;

•       PRNV Services mobile applications available on Android, iOS, or other mobile operating systems;

•       Customer portals, user dashboards, profile pages, and account management interfaces;

•       Service request systems, booking interfaces, enquiry forms, and service scheduling tools;

•       Communication channels, including email, SMS, telephone, WhatsApp or other messaging integrations, in-platform chat, and notification systems; and

•       Online support systems, help desks, ticketing systems, feedback mechanisms, and grievance redressal channels.

2.2  This Policy applies to all categories of users, including customers, service professionals, business partners, visitors, and any other individual whose personal information is collected or processed in connection with the platform.

2.3  This Policy does not apply to information collected by third-party websites, applications, or services that may be linked from our platform but are not operated by PRNV Services. Users are encouraged to review the privacy policies of such third parties independently, as described in Section 17 of this Policy.

3. DEFINITIONS

For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:

•       "Personal Information / Personal Data" means any data about an individual who is identifiable by or in relation to such data, as defined under the DPDP Act, and includes information such as name, contact details, identifiers, and account information.

•       "Sensitive Personal Data or Information" means personal information of the categories specified under the SPDI Rules, including, where applicable, financial information, passwords, and health-related information.

•       "Data Principal" means the individual to whom the personal data relates, as defined under the DPDP Act.

•       "Data Fiduciary" means the entity that determines the purpose and means of processing personal data; for the purposes of this Policy, PRNV Services acts as the Data Fiduciary.

•       "Processing" means any operation performed on personal data, whether automated or not, including collection, recording, organisation, structuring, storage, adaptation, retrieval, use, disclosure, alignment, restriction, erasure, or destruction.

•       "Platform" means, collectively, the PRNV Services website, mobile applications, customer portals, service request systems, communication channels, and online support systems.

•       "User" or “you” means any individual or entity that accesses or uses the Platform, including customers, service professionals, business partners, and visitors.

•       "Cookies" means small text files or similar technologies placed on a user’s device that store or retrieve information to enable platform functionality, security, and analytics.

•       "Grievance Officer" means the officer designated by PRNV Services under applicable law to receive and address user grievances relating to personal data and platform usage.

4. INFORMATION WE COLLECT

PRNV Services collects only such information as is reasonably necessary for the lawful purposes described in this Policy. The categories of information we collect are set out below.

4.1 Personal Information

We collect personal information that you voluntarily provide when you interact with the Platform, including your full name, gender, date of birth (where required), photograph (where uploaded), and, where required for verification or compliance purposes, government-issued identification details. We collect such identifiers only where lawfully required and with appropriate safeguards.

4.2 Account Registration Information

When you create an account on the Platform, we collect registration details such as your username, password (stored in encrypted or hashed form), account preferences, profile information, professional qualifications and skill declarations (for service professionals), business details (for business partners), and account verification data.

4.3 Contact Information

We collect contact details including your mobile number, email address, residential or business address, city, state, and PIN code, in order to communicate with you, deliver services, verify your identity, and respond to your requests.

4.4 Service Request Information

When you submit a service request, booking, or enquiry through the Platform, we collect information relating to that request, including the service category, the location or PIN code where the service is required, scheduling preferences, descriptions of the work requested, communications exchanged in connection with the request, and feedback, ratings, or reviews submitted following service completion.

4.5 Device and Technical Information

We automatically collect technical information about the devices you use to access the Platform, including IP address, device type and model, unique device identifiers, operating system and version, browser type and version, language preferences, network information, and mobile application version. This information supports platform security, fraud prevention, compatibility, and performance optimisation.

4.6 Usage Data and Analytics

We collect data about how users interact with the Platform, including pages visited, features used, search queries, click patterns, session duration, navigation paths, referral sources, and crash or error logs. This usage data is analysed, generally in aggregated or de-identified form, to understand platform performance and improve the user experience.

4.7 Cookies and Similar Technologies

We use cookies, pixels, software development kits (SDKs), local storage, and similar technologies to operate the Platform, maintain secure sessions, remember user preferences, analyse traffic, and enhance functionality. Details regarding the types of cookies we use and the choices available to you are set out in Section 12.5 (Cookie Preferences) of this Policy.

4.8 Location Information

With your consent, or where you voluntarily provide it, we may collect location information such as your PIN code, city, service address, or approximate or precise geolocation data from your device. Location information enables us to display relevant service professionals in your area, facilitate accurate service delivery, and improve location-based platform features. You may control device-level location permissions through your device settings at any time.

4.9 Communication Records

We maintain records of communications between you and PRNV Services, and, where routed through the Platform, communications between customers and service professionals, including emails, messages, chat transcripts, notifications, and, where permitted by law and with appropriate notice or consent, call recordings. These records are maintained for service delivery, quality assurance, dispute resolution, and evidentiary purposes.

4.10 Customer Support Interactions

When you contact our support teams or grievance channels, we collect the information you provide in connection with your query, including support tickets, complaint details, supporting documents, screenshots, photographs or videos submitted as evidence, and the history of our interactions with you. Calls and chats with support may be recorded for training, quality, and record-keeping purposes, subject to applicable law.

4.11 Information from Third Parties

We may receive information about you from third parties, including identity verification and background verification service providers (where applicable), analytics providers, technology and infrastructure partners, payment system operators (limited to transaction confirmation data necessary for platform operations), publicly available sources, and regulatory or law enforcement authorities. We treat such information in accordance with this Policy and applicable law.

5. HOW WE USE INFORMATION

PRNV Services uses personal information strictly for lawful, fair, and transparent purposes connected with the operation of the Platform. The principal purposes of processing are described below.

5.1 Legal Basis for Processing

We process personal data on the following legal bases recognised under the DPDP Act and other applicable Indian law: (a) the consent of the Data Principal, obtained in a free, specific, informed, unconditional, and unambiguous manner; (b) legitimate uses recognised under the DPDP Act, including processing necessary for the performance of our obligations to you and for the purposes for which you have voluntarily provided your data; and (c) compliance with applicable laws, regulations, judicial orders, and directions of governmental or regulatory authorities. Where processing is based on consent, you have the right to withdraw your consent at any time as described in Section 12 of this Policy.

5.2 Service Delivery and Operations

We use your information to register and administer your account; verify your identity; display listings and profiles; receive, route, and fulfil service requests; connect customers with service professionals; manage bookings and scheduling; maintain platform records; and operate, maintain, and administer the Platform and all of its features.

5.3 Customer Support

We use your information to respond to your queries, requests, and complaints; provide technical assistance; investigate and resolve grievances; administer the grievance redressal process within statutory timelines; and improve the quality and responsiveness of our support functions.

5.4 Platform Security

We use information, including device, technical, and usage data, to authenticate users; secure accounts and sessions; detect, prevent, investigate, and respond to security incidents, unauthorized access attempts, and malicious activity; enforce access controls; and protect the integrity, availability, and confidentiality of the Platform and the data it holds.

5.5 Fraud Prevention

We use information to detect, prevent, and investigate fraud, impersonation, fake or duplicate accounts, fabricated reviews or ratings, misuse of platform features, and other unlawful or prohibited conduct. We may employ automated risk-detection systems supported by human review, and we may suspend or restrict accounts where fraudulent activity is reasonably suspected, subject to applicable law and our grievance process.

5.6 Compliance and Regulatory Requirements

We process personal information where necessary to comply with applicable laws and regulations, including tax laws, the IT Act and rules thereunder, the DPDP Act, and directions of courts, tribunals, law enforcement agencies, and regulatory authorities; to maintain statutory records; to respond to lawful requests; and to establish, exercise, or defend legal claims.

5.7 Communication and Notifications

We use your contact information to send service-related communications, including account verification messages, one-time passwords (OTPs), booking confirmations, status updates, security alerts, policy updates, and administrative notices. Where permitted by law and subject to your communication preferences, we may also send you informational updates about platform features. You may manage your communication preferences as described in Section 12.4 of this Policy. Transactional and security communications are essential to platform operation and may continue notwithstanding marketing preferences.

5.8 Analytics and Performance Improvement

We analyse usage data, generally in aggregated or de-identified form, to measure platform performance; diagnose technical issues; understand user behaviour and preferences; test and improve features, interfaces, and workflows; and develop new functionality that enhances the user experience. Wherever feasible, analytics are performed on data that does not directly identify individual users.

6. INFORMATION SHARING AND DISCLOSURE

PRNV Services does not sell personal information. We share personal information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

6.1 Sharing Between Customers and Service Professionals

To facilitate service delivery, relevant information is shared between customers and service professionals — for example, a customer’s name, contact details, service address, and request details may be shared with the service professional engaged for that request, and a service professional’s profile information may be displayed to customers. Both parties are required to use such information solely for the purpose of the relevant service engagement and to treat it as confidential.

6.2 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including cloud hosting and infrastructure, data storage, communication and messaging delivery (SMS, email, notifications), analytics, security monitoring, identity verification, and customer support tooling. Such providers are granted access only to the information necessary to perform their functions, are bound by contractual obligations of confidentiality and data protection consistent with this Policy, and are prohibited from using personal information for any other purpose.

6.3 Legal and Regulatory Authorities

We may disclose personal information to courts, tribunals, law enforcement agencies, government departments, or regulatory authorities where such disclosure is required by applicable law, judicial order, or lawful request, or where disclosure is necessary to comply with legal process, enforce our terms and policies, or cooperate with investigations into unlawful activity.

6.4 Corporate Transactions

In the event of a merger, acquisition, amalgamation, restructuring, reorganisation, sale of assets, or similar corporate transaction involving PRNV Services, personal information may be transferred to the successor or acquiring entity as part of that transaction, subject to the successor entity assuming obligations consistent with this Policy and applicable law. Users will be notified of any such transfer in accordance with applicable legal requirements.

6.5 Protection of Rights and Safety

We may disclose personal information where we believe in good faith that disclosure is reasonably necessary to protect the rights, property, or safety of PRNV Services, our users, our personnel, or the public; to detect, prevent, or address fraud, security incidents, or technical issues; or to enforce this Policy and our platform terms.

7. DATA STORAGE AND RETENTION

7.1  Personal information is stored on secure servers and cloud infrastructure maintained by PRNV Services and its authorised service providers, with appropriate technical and organisational safeguards as described in Section 8 of this Policy.

7.2  We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, including the duration of your account or relationship with the Platform, and thereafter for such additional period as may be required or permitted by applicable law, including for tax, accounting, audit, dispute resolution, fraud prevention, and statutory record-keeping purposes.

7.3  Indicative retention practices include: (a) account and profile information — for the life of the account and a reasonable period thereafter as required by law; (b) service request and transaction records — for the period required under applicable tax and commercial laws; (c) communication and support records — for the period reasonably necessary for quality assurance, dispute resolution, and evidentiary purposes; and (d) technical logs and security records — for the period prescribed under applicable cybersecurity directions, including directions issued by the Indian Computer Emergency Response Team (CERT-In).

7.4  Upon expiry of the applicable retention period, or upon a valid erasure request where no legal obligation requires continued retention, personal information is securely deleted, destroyed, anonymised, or de-identified in accordance with our data disposal procedures.

8. DATA SECURITY MEASURES

PRNV Services implements reasonable security practices and procedures, consistent with the requirements of the IT Act, the SPDI Rules, and the DPDP Act, designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, and destruction. Our security programme comprises administrative, technical, and physical safeguards, supported by continuous monitoring and a defined incident management process.

8.1 Administrative Safeguards

•       Documented information security policies, standards, and procedures governing the handling of personal information across its lifecycle;

•       Role-based access controls operating on the principle of least privilege, ensuring personnel access only the data necessary for their functions;

•       Confidentiality and data protection obligations imposed on employees, contractors, and service providers;

•       Periodic privacy and security training and awareness programmes for personnel;

•       Vendor due diligence and contractual data protection requirements for third-party service providers; and

•       Defined accountability structures, including designation of personnel responsible for data protection and grievance redressal.

8.2 Technical Safeguards

•       Encryption of data in transit using industry-standard protocols (such as TLS/HTTPS) and encryption or hashing of sensitive data elements at rest, including passwords;

•       Firewalls, network segmentation, intrusion detection and prevention mechanisms, and anti-malware protections;

•       Multi-layered authentication controls, including OTP-based verification and session management safeguards;

•       Secure software development practices, code review, periodic vulnerability assessments, and remediation processes;

•       Logging and monitoring of system activity to detect anomalous or unauthorized behaviour; and

•       Backup and disaster recovery arrangements designed to preserve data integrity and availability.

8.3 Physical Safeguards

•       Hosting of platform infrastructure in secure data centre environments maintained by reputed providers with physical access controls, surveillance, and environmental protections;

•       Restricted physical access to systems and records containing personal information; and

•       Secure disposal procedures for physical and electronic media containing personal information.

8.4 Monitoring and Auditing

We conduct ongoing security monitoring of the Platform, periodic internal reviews of our security controls, and, where appropriate, independent assessments and audits of our reasonable security practices. Audit trails and access logs are maintained to support accountability, forensic investigation, and regulatory compliance.

8.5 Incident Management

We maintain a documented security incident response procedure covering identification, containment, assessment, mitigation, remediation, and post-incident review of security events. Incidents affecting personal data are escalated and handled in accordance with Section 18 (Data Breach Response Procedures) of this Policy and applicable legal requirements.

9. USER RIGHTS AND CHOICES

PRNV Services respects your rights as a Data Principal under applicable Indian data protection law. Subject to the conditions and exemptions prescribed under the DPDP Act and other applicable law, you have the rights described below. Requests to exercise these rights may be submitted in writing to our Grievance Officer using the contact details set out in Section 20 of this Policy. We may verify the identity of the requester before acting on a request and may decline requests that are unverifiable, frivolous, vexatious, repetitive, or contrary to law, with reasons communicated where required.

9.1 Access Rights

You have the right to request a summary of the personal data being processed by PRNV Services in relation to you, the processing activities undertaken with respect to such data, and, as required by law, the identities of entities with whom your personal data has been shared along with a description of the data so shared.

9.2 Correction Rights

You have the right to request correction of inaccurate or misleading personal data, completion of incomplete personal data, and updating of personal data held by us. You can also update much of your account and profile information directly through your account settings on the Platform. You are responsible for keeping your registered information accurate, complete, and current.

9.3 Deletion Requests

You have the right to request erasure of your personal data where it is no longer necessary for the purpose for which it was collected and where retention is not required under applicable law. Upon receipt of a valid deletion request, we will erase or anonymise the relevant personal data, except to the extent that retention is required for compliance with legal obligations, resolution of disputes, enforcement of agreements, fraud prevention, or other purposes permitted by law. You may also withdraw any consent previously given, with effect from the date of withdrawal, without affecting the lawfulness of processing carried out prior to withdrawal.

9.4 Communication Preferences

You may manage your communication preferences, including opting out of non-essential or promotional communications, through your account settings, by following the unsubscribe or opt-out instructions contained in such communications, or by contacting our support channels. Please note that essential transactional, security, and service-related communications — such as OTPs, booking confirmations, and policy or security notices — are integral to platform operation and will continue to be sent for as long as you maintain an account or active service request.

9.5 Cookie Preferences

You may manage cookies through your browser or device settings, including by blocking or deleting cookies. The Platform uses: (a) strictly necessary cookies, which are essential for core functionality such as secure login and session management and cannot be disabled without impairing the Platform; (b) functional cookies, which remember your preferences; and (c) analytics cookies, which help us understand platform usage and improve performance. Disabling certain cookies may affect the availability or functionality of some platform features. Where required by law, we will seek your consent for the use of non-essential cookies.

9.6 Grievance Redressal and Nomination

You have the right to readily available means of grievance redressal in respect of any act or omission regarding the processing of your personal data, and the right to nominate another individual to exercise your rights in the event of death or incapacity, in accordance with the DPDP Act. Grievances will be acknowledged within forty-eight (48) hours and addressed within the timelines prescribed under applicable law.

10. CHILDREN’S PRIVACY

10.1  The Platform is intended for use only by individuals who are eighteen (18) years of age or older and who are competent to contract under the Indian Contract Act, 1872. PRNV Services does not knowingly collect, solicit, or process personal data of children.

10.2  In any circumstance where the personal data of a minor may lawfully be processed, such processing shall be undertaken only with verifiable parental or guardian consent and in full compliance with Section 9 of the DPDP Act, and shall not include tracking, behavioural monitoring, or targeted advertising directed at children.

10.3  If you believe that a child has provided personal data to the Platform without appropriate consent, please contact our Grievance Officer immediately, and we will take prompt steps to verify the report and delete such data as required by law.

11. INTERNATIONAL DATA TRANSFERS

11.1  Personal information collected by PRNV Services is primarily stored and processed in India. In limited circumstances — for example, where our cloud infrastructure, analytics, or communication service providers operate systems located outside India — personal data may be transferred to, stored in, or processed in jurisdictions outside India.

11.2  Any such cross-border transfer shall be undertaken only in accordance with the DPDP Act and the notifications and restrictions issued by the Central Government thereunder, and subject to contractual, technical, and organisational safeguards designed to ensure that your personal data continues to receive a standard of protection consistent with this Policy and applicable Indian law.

12. THIRD-PARTY WEBSITES AND SERVICES

12.1  The Platform may contain links to, or integrations with, third-party websites, applications, tools, or services that are not owned or controlled by PRNV Services. This Privacy Policy does not apply to such third-party properties, and PRNV Services is not responsible for their content, privacy practices, or data handling.

12.2  We encourage you to review the privacy policies and terms of every third-party website or service you visit or use. Any information you provide directly to a third party is governed by that third party’s policies, and you do so at your own discretion and risk.

13. DATA BREACH RESPONSE PROCEDURES

13.1  PRNV Services maintains a documented data breach response framework designed to ensure that personal data breaches are identified, contained, assessed, mitigated, and remediated promptly and effectively.

13.2  Our breach response procedures include: (a) continuous security monitoring and alerting to enable early detection of suspected incidents; (b) immediate escalation of suspected breaches to designated incident response personnel; (c) containment measures to limit the scope and impact of the incident; (d) assessment of the nature, categories, and approximate volume of personal data affected; (e) remediation and corrective measures to address the root cause; and (f) post-incident review to strengthen controls and prevent recurrence.

13.3  In the event of a notifiable personal data breach, PRNV Services shall notify the Data Protection Board of India and affected Data Principals in the form, manner, and timelines prescribed under the DPDP Act, and shall make such reports to the Indian Computer Emergency Response Team (CERT-In) as are required under the IT Act and applicable cybersecurity directions.

13.4  Where appropriate, breach notifications to affected users will describe the nature of the breach, the likely consequences, the measures taken or proposed to be taken, and the steps users may take to protect themselves.

14. COMPLIANCE WITH APPLICABLE INDIAN PRIVACY AND DATA PROTECTION LAWS

14.1  PRNV Services is committed to full compliance with applicable Indian privacy, data protection, and information technology laws, including without limitation: (a) the Digital Personal Data Protection Act, 2023 and rules and notifications issued thereunder; (b) the Information Technology Act, 2000, including Section 43A and Section 72A; (c) the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; (d) the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021; (e) applicable directions of the Indian Computer Emergency Response Team (CERT-In); and (f) the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, to the extent applicable to the Platform’s operations.

14.2  As a Data Fiduciary, PRNV Services endeavours to uphold the principles of lawful, fair, and transparent processing; purpose limitation; data minimisation; accuracy; storage limitation; security; and accountability in all of its data handling practices.

14.3  PRNV Services has designated a Grievance Officer in compliance with Rule 5(9) of the SPDI Rules, Rule 3(2) of the Intermediary Rules, and the grievance redressal requirements of the DPDP Act, whose details are set out in Section 20 of this Policy.

15. ELECTRONIC COMMUNICATIONS, CONSENT AND RECORDS

15.1  By using the Platform, you consent to receive communications from PRNV Services electronically, including by email, SMS, in-application notifications, and other electronic means, and you agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing, to the extent permitted under the IT Act.

15.2  Your consent to the collection and processing of personal data under this Policy is obtained at the time of account registration, service request submission, or other relevant interaction, through clear affirmative action. Consent notices will inform you of the personal data proposed to be processed and the purpose of such processing, in accordance with the DPDP Act.

15.3  You may withdraw your consent at any time through your account settings or by writing to the Grievance Officer. Withdrawal of consent may result in PRNV Services being unable to provide some or all platform services that depend on the relevant processing, and shall not affect the lawfulness of processing undertaken prior to such withdrawal.

15.4  We maintain records of consents, notices, communications, and data processing activities as required to demonstrate compliance with applicable law and to support audit and regulatory requirements.

16. SECURITY LIMITATIONS AND DISCLAIMER

16.1  While PRNV Services implements reasonable security practices and procedures consistent with applicable law and prevailing industry standards, no method of electronic transmission over the internet and no method of electronic storage is completely secure or error-free. Accordingly, despite our safeguards, PRNV Services cannot and does not guarantee the absolute security of any information transmitted to, stored on, or processed through the Platform.

16.2  You acknowledge that you provide personal information to the Platform at your own discretion and that the transmission of information over the internet carries inherent risks. To the maximum extent permitted by applicable law, PRNV Services shall not be liable for unauthorized access, hacking, data loss, or other breaches that occur despite the implementation and maintenance of reasonable security practices and procedures as required under applicable law.

16.3  You are responsible for maintaining the confidentiality of your account credentials, including passwords and OTPs, for restricting access to your devices, and for promptly notifying PRNV Services of any suspected unauthorized use of your account. PRNV Services will never ask you to share your password, and you should not share credentials or OTPs with any person.

17. CHANGES TO THIS PRIVACY POLICY

17.1  PRNV Services may update, amend, or revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or platform features. The updated Policy will be published on the Platform with a revised version number and “Last Updated” date.

17.2  Where changes are material, we will provide notice through reasonable means, which may include prominent notice on the Platform, email, SMS, or in-application notification, and, where required by law, we will seek your fresh consent. Your continued use of the Platform after the effective date of an updated Policy constitutes your acknowledgement of, and where legally permissible your consent to, the updated Policy.

17.3  We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

18. CONTACT INFORMATION AND GRIEVANCE OFFICER

If you have any questions, concerns, requests, or grievances regarding this Privacy Policy, our data handling practices, or your personal information, you may contact us as follows:

Requests relating to access, correction, deletion, consent withdrawal, or nomination should be submitted in writing to the Grievance Officer and should include your name, registered contact details, account identifier (if applicable), a clear description of the request, and any supporting information necessary for verification.

19. OUR COMMITMENT TO YOUR PRIVACY

Privacy is foundational to the trust that customers, service professionals, and business partners place in PRNV Services. We are committed to transparency in how we collect and use personal information, to robust protection of the data entrusted to us, to responsible and lawful data handling at every stage of the data lifecycle, and to ongoing compliance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and all other applicable Indian privacy and data protection laws and regulations.

We will continue to review, strengthen, and improve our privacy practices, security safeguards, and compliance programmes as technologies, risks, and legal requirements evolve. We welcome your questions and feedback, and we remain dedicated to safeguarding your personal information and honouring your privacy rights as a valued user of the PRNV Services platform.