NODAL OFFICER DETAILS
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NODAL OFFICER DETAILS
Regulatory Contact, Escalation & Compliance Communication
PRNV Services is committed to maintaining effective communication channels and ensuring compliance with applicable laws, regulations, and platform governance requirements. To facilitate regulatory coordination, escalated communications, and designated compliance-related matters, PRNV Services has appointed a Nodal Officer.
The Nodal Officer serves as the designated point of contact for users, service professionals, referral partners, business associates, government authorities, regulatory bodies, and other authorised stakeholders regarding matters requiring formal review, coordination, escalation, or regulatory communication.
NODAL OFFICER CONTACT DETAILS
Nodal Officer Name -------------------------
Designation
Nodal Officer — PRNV Services
Email Address
Contact Number
9603558369
Business Address
PRNV Services, Flat No. 301, Sai Manor Apartment, H.No. 7-1-621/10, Near Umesh Chandra Statue, IAS Quarters Lane, SR Nagar, Hyderabad, Telangana – 500038, India
Working Days
Monday to Saturday
Working Hours
10:00 AM to 6:00 PM (IST)
ROLE OF THE NODAL OFFICER
The Nodal Officer may assist with matters relating to:
Regulatory and compliance-related communications
Escalated grievances and unresolved concerns
Legal notices and authorised requests
Privacy and data protection matters
Information security incidents and suspicious activities
Platform governance and policy-related concerns
Intellectual property communications
Requests from government authorities and law enforcement agencies, where applicable
Compliance-related inquiries and escalations
Other matters requiring formal review or coordination
RESPONSIBILITIES OF THE NODAL OFFICER
The Nodal Officer may:
Receive and acknowledge communications submitted through designated channels.
Coordinate with relevant internal teams for review and assessment of escalated matters.
Facilitate communications with regulatory authorities and government agencies where required under applicable laws.
Request additional information or documentation where reasonably necessary.
Assist in handling compliance-related concerns and regulatory communications.
Maintain appropriate records and documentation relating to communications and escalations.
Support continuous improvement of governance, compliance, and communication practices.
WHO MAY CONTACT THE NODAL OFFICER
The Nodal Officer may be contacted by:
Customers and Users
Service Professionals and Technicians
Referral Partners
Business Associates and Vendors
General Website Visitors
Government Authorities
Regulatory Bodies
Law Enforcement Agencies
Other Authorised Stakeholders
INFORMATION THAT MAY BE REQUIRED
To facilitate an efficient review, the following information may be requested:
Full Name
Contact Information
Account or Profile Details, where applicable
Description of the concern, request, or communication
Relevant dates and supporting information
Reference numbers, if available
Any additional information reasonably necessary for review
Providing accurate and complete information may assist in the timely handling of communications and requests.
COMMUNICATION AND REVIEW PROCESS
PRNV Services endeavours to:
Acknowledge communications received through designated channels.
Review matters in a fair and objective manner.
Request clarification or additional information where necessary.
Coordinate with relevant internal teams, independent service providers, third parties, regulatory bodies, or authorities, where applicable.
Provide updates and responses where reasonably possible and legally permissible.
Maintain appropriate records relating to communications and resolutions.
Response timelines may vary depending upon the nature, complexity, legal requirements, and information available for review.
CONFIDENTIALITY AND INFORMATION PROTECTION
PRNV Services is committed to handling communications submitted to the Nodal Officer responsibly and maintaining the confidentiality and security of information provided. Information may be used solely for legitimate review, investigation, compliance, security, operational, dispute resolution, or legal purposes in accordance with applicable laws and platform policies.
DISCLAIMER
The designation of a Nodal Officer does not create additional contractual rights, guarantee any specific outcome, establish liability, or entitle any person to a particular remedy. Certain matters may require additional review, verification, coordination, or legal assessment before an appropriate response can be provided.
The Nodal Officer facilitates communication and coordination processes and does not independently determine legal rights, obligations, or regulatory decisions.
COMMITMENT
PRNV Services remains committed to:
Ethical and lawful platform governance
Regulatory compliance and accountability
Fair and transparent communication practices
Information security and privacy protection
Responsible handling of escalated concerns and compliance matters
Protection of users and platform integrity
Building a secure, trustworthy, and compliant digital ecosystem
Continuous enhancement of governance, compliance, and user experience
This Nodal Officer information is intended to provide a clear, accessible, and reliable channel for formal communications, escalated concerns, and compliance-related matters concerning PRNV Services and its platform operations.