LEAD GENERATION POLICY

1. Introduction

PRNV Services (“PRNV Services”, the “Platform”, “We”, “Our” or “Us”) operates a technology-enabled online platform accessible through www.prnvservices.com, its associated mobile applications, customer portals, and other digital properties (collectively, the “Platform”). PRNV Services facilitates the discovery of, and communication with, independent service professionals across a range of service categories through enquiry submission, lead management, and service request functionalities made available on the Platform.

This Lead Generation Policy (“Policy”) sets out the principles, obligations, safeguards, and procedures that govern the manner in which enquiries, leads, and service requests are submitted, processed, communicated, monitored, and managed through the Platform. This Policy forms an integral part of the PRNV Services Terms & Conditions, Privacy Policy, and other published policies, and shall be read together with them.

By accessing, browsing, registering on, or otherwise using the Platform — including by submitting any enquiry, lead, or service request — Users and Service Professionals acknowledge that they have read, understood, and agree to be bound by this Policy.

2. Purpose of this Lead Generation Policy

The purpose of this Policy is to:

•       Establish clear, fair, and transparent standards governing the submission, processing, and communication of leads, enquiries, and service requests on the Platform;

•       Define the respective roles, rights, and responsibilities of Users, Service Professionals, and PRNV Services in relation to lead generation and enquiry management activities;

•       Promote accuracy, authenticity, and integrity of information exchanged through the Platform;

•       Safeguard the privacy and confidentiality of personal and business information collected through enquiry and lead management functionalities;

•       Prevent misuse, fraud, spam, harassment, and other prohibited conduct in connection with leads and enquiries;

•       Set out mechanisms for reporting, investigation, monitoring, and enforcement in respect of lead generation activities; and

•       Reaffirm that PRNV Services functions solely as a technology-enabled facilitator and does not guarantee outcomes, responses, or the completion of any service arising from a lead or enquiry.

3. Scope and Applicability

This Policy applies to all lead generation, enquiry management, and service request activities conducted through or in connection with the Platform, including but not limited to activities carried out via:

1.    Website (www.prnvservices.com);

2.    Mobile Applications associated with PRNV Services;

3.    Customer Portals and account dashboards;

4.    Lead Submission Forms;

5.    Enquiry Forms;

6.    Service Request Forms;

7.    Search and Discovery Features;

8.    Communication Channels facilitated by or through the Platform (including messaging, call-connect, and notification features);

9.    User Accounts and Profiles; and

10.  Information Systems and Technology Platforms operated by or on behalf of PRNV Services.

This Policy applies to all Users, Service Professionals, business partners, and any other person who submits, receives, processes, or otherwise interacts with a lead, enquiry, or service request through the Platform, regardless of geographic location, unless expressly stated otherwise.

4. Definitions

5. Nature of Platform Services

PRNV Services is solely a technology-enabled platform that facilitates service discovery, communication, coordination, and connections between Users and independent Service Professionals through enquiry and lead management functionalities. PRNV Services does not itself perform, supervise, control, or guarantee the performance of any service offered or rendered by a Service Professional.

PRNV Services is not, and shall not be construed as, an employer, agent, representative, partner, franchisor, franchisee, or principal of any User or Service Professional. Service Professionals are independent, self-employed entities who operate their own businesses and are solely responsible for the services they offer.

Nothing in this Policy, nor any feature of the Platform, creates an employment relationship, partnership, agency relationship, franchise relationship, or joint venture relationship between PRNV Services and any User or Service Professional.

6. Objectives of Lead Generation Activities

The objectives of lead generation activities conducted through the Platform are to:

•       Enable Users to discover and connect with Service Professionals relevant to their service requirements;

•       Facilitate efficient and transparent submission, routing, and communication of enquiries and service requests;

•       Support Service Professionals in receiving and responding to genuine enquiries from interested Users;

•       Maintain accurate, authentic, and reliable information exchange between Users and Service Professionals;

•       Protect the privacy, confidentiality, and security of information submitted through the Platform; and

•       Uphold ethical, lawful, and responsible standards in all enquiry and lead management activities.

7. Lead Generation Principles

7.1 Transparency and Fairness

PRNV Services is committed to operating its lead generation and enquiry management functionalities in a transparent and fair manner, ensuring that Users and Service Professionals are provided with clear information regarding how enquiries are submitted, processed, and communicated.

7.2 Information Accuracy and Authenticity

Users and Service Professionals are required to provide accurate, current, and authentic information when submitting or responding to leads and enquiries. PRNV Services undertakes reasonable measures to promote information accuracy but does not independently verify every submission.

7.3 Privacy and Confidentiality

Information submitted through leads and enquiries is handled in accordance with this Policy, the PRNV Services Privacy Policy, and applicable data protection laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

7.4 Responsible Information Handling

PRNV Services adopts reasonable administrative, technical, and organisational measures to ensure that information submitted through leads and enquiries is collected, stored, processed, and shared responsibly and only for purposes consistent with this Policy.

7.5 Ethical and Lawful Practices

All lead generation and enquiry management activities conducted on or through the Platform must be ethical, lawful, and consistent with applicable laws, regulations, and this Policy.

8. Types of Leads and Enquiries Covered

This Policy applies to all categories of leads and enquiries submitted through the Platform, including:

8.1 Service Enquiries

Requests submitted by Users seeking information about, or expressing interest in, services offered by Service Professionals listed on the Platform.

8.2 Information Requests

Requests for general information regarding the Platform, service categories, listings, or features.

8.3 Customer Service Requests

Requests for assistance, support, or resolution of issues relating to use of the Platform.

8.4 General Platform Enquiries

Enquiries of a general nature submitted through contact forms, chat features, or other communication channels on the Platform.

8.5 Business and Partnership Enquiries

Enquiries submitted by entities seeking to explore business-related interactions with PRNV Services, excluding any financial, commission-based, or monetary arrangement, which are governed separately.

8.6 Other Authorized Requests

Any other enquiry or request expressly authorised by PRNV Services to be submitted, processed, or managed through the lead generation and enquiry management functionalities of the Platform.

9. User Responsibilities When Submitting Leads or Enquiries

When submitting a lead, enquiry, or service request through the Platform, Users shall:

•       Provide accurate, complete, current, and truthful information;

•       Submit enquiries only for genuine and lawful purposes;

•       Refrain from submitting duplicate, repetitive, automated, or spam enquiries;

•       Communicate respectfully and lawfully with Service Professionals and Platform personnel;

•       Refrain from impersonating any other individual or entity;

•       Maintain the confidentiality of any information received through the Platform that is not intended for further disclosure;

•       Comply with all applicable laws and this Policy when submitting or responding to leads and enquiries; and

•       Promptly report any suspicious, fraudulent, or inappropriate activity encountered in connection with a lead or enquiry.

10. Service Professional Responsibilities Regarding Leads and Enquiries

Service Professionals who receive leads or enquiries through the Platform shall:

•       Respond to genuine enquiries in a professional, timely, and respectful manner, subject to their own availability and discretion;

•       Provide accurate and truthful information regarding their services, qualifications, and availability;

•       Refrain from using information obtained through a lead or enquiry for any purpose other than responding to that enquiry, except as otherwise permitted by law or with the User's consent;

•       Maintain the confidentiality and security of any Personal Information received through a lead or enquiry;

•       Refrain from harassment, misrepresentation, coercion, or any unlawful conduct in communications with Users;

•       Comply with all applicable laws, professional standards, and this Policy in handling leads and enquiries; and

•       Promptly report any suspicious, fraudulent, or abusive enquiry to PRNV Services.

11. Information Collection and Processing Practices

PRNV Services collects information submitted through lead submission forms, enquiry forms, service request forms, search and discovery features, communication channels, and user accounts for the purpose of facilitating connections between Users and Service Professionals.

Information collected through leads and enquiries may include, without limitation, contact details, service requirements, location information, and any other information voluntarily submitted by the User. Such information is processed in accordance with the PRNV Services Privacy Policy and applicable data protection laws.

PRNV Services may use automated systems and technology platforms to route, organise, and manage leads and enquiries, including for the purpose of directing enquiries to relevant Service Professionals and categories.

12. Communication and Enquiry Management Procedures

Leads and enquiries submitted through the Platform are processed and communicated to relevant Service Professionals in accordance with the Platform's enquiry management procedures. PRNV Services facilitates the transmission of enquiries but does not control, direct, or guarantee how a Service Professional responds to a particular enquiry.

Communications between Users and Service Professionals arising from a lead or enquiry may take place through Platform-facilitated communication channels or through direct contact details exchanged between the parties, subject to applicable privacy safeguards.

PRNV Services reserves the right to monitor, review, and, where necessary, intervene in enquiry communications for the purposes of ensuring compliance with this Policy, preventing misuse, and protecting the integrity of the Platform.

13. Verification and Information Accuracy Measures

PRNV Services may implement reasonable verification measures in respect of information submitted through leads and enquiries, including validation checks, account verification procedures, and monitoring of enquiry patterns, in order to promote accuracy and reduce the incidence of false, misleading, or fraudulent submissions.

Notwithstanding such measures, PRNV Services does not guarantee, warrant, or represent that all information submitted by Users or Service Professionals through leads and enquiries is accurate, complete, or current. Users and Service Professionals remain solely responsible for independently verifying any information received before relying upon it.

14. Privacy and Confidentiality Obligations

PRNV Services is committed to protecting the privacy and confidentiality of information submitted through leads and enquiries, in accordance with the PRNV Services Privacy Policy and applicable data protection laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

Personal Information collected through leads and enquiries shall be used only for purposes consistent with facilitating communication and connections between Users and Service Professionals, and shall not be disclosed to unauthorised third parties except as required by law, with consent, or as set out in the Privacy Policy.

Users and Service Professionals are likewise obligated to maintain the confidentiality of any Personal Information they receive through a lead or enquiry and to use such information solely for the purpose for which it was shared.

15. Prohibited Activities and Restrictions

The following activities are strictly prohibited in connection with lead generation, enquiry management, and service request activities on the Platform:

15.1 Submission of False or Misleading Information

Submitting any lead, enquiry, or service request containing false, inaccurate, misleading, or deceptive information.

15.2 Identity Misrepresentation or Impersonation

Impersonating any other individual or entity, or misrepresenting one's identity, affiliation, qualifications, or authority when submitting or responding to a lead or enquiry.

15.3 Spam, Automated, or Repetitive Enquiries

Submitting spam, automated, bulk, duplicate, or repetitive enquiries, or using bots, scripts, or automated tools to generate or submit leads.

15.4 Harassment, Abuse, or Inappropriate Communications

Engaging in harassment, abuse, threats, discriminatory conduct, or inappropriate communications with any User, Service Professional, or Platform personnel.

15.5 Unauthorized Collection or Disclosure of Information

Collecting, harvesting, scraping, or disclosing Personal Information obtained through a lead or enquiry without authorisation or for purposes inconsistent with this Policy.

15.6 Fraudulent or Illegal Activities

Using the lead generation and enquiry management functionalities of the Platform for any fraudulent, unlawful, or illegal purpose.

15.7 Circumvention of Platform Security Measures

Attempting to bypass, disable, or circumvent any security, verification, or monitoring measure implemented by PRNV Services in connection with lead generation activities.

15.8 Activities Violating Applicable Laws or Platform Policies

Engaging in any activity, in connection with a lead or enquiry, that violates applicable law, regulation, or any policy published by PRNV Services.

16. Reporting Concerns and Incident Management

Users and Service Professionals who become aware of any suspicious, fraudulent, abusive, or otherwise prohibited activity in connection with a lead or enquiry are encouraged to promptly report such concerns to the Lead Management and Compliance Officer using the contact details provided in Section 25 of this Policy.

PRNV Services shall acknowledge receipt of reported concerns within a reasonable period and shall undertake to review and address such concerns in accordance with the procedures set out in this Policy.

17. Investigation and Review Procedures

Upon receipt of a report or upon becoming aware of a potential violation of this Policy, PRNV Services may, at its discretion, conduct a review or investigation of the relevant lead, enquiry, account, or activity. Such investigation may include review of enquiry records, communication logs, and account activity, to the extent permitted by applicable law.

Users and Service Professionals shall reasonably cooperate with any investigation conducted under this Policy, including by providing requested information or clarification.

PRNV Services' determination following an investigation shall be made reasonably and in good faith, and shall be communicated to the relevant parties where appropriate.

18. Monitoring and Compliance Activities

PRNV Services may employ monitoring tools, automated systems, and periodic reviews to oversee lead generation and enquiry management activities on the Platform, with the objective of identifying patterns indicative of misuse, fraud, spam, or other violations of this Policy.

Monitoring activities are conducted for the purposes of maintaining Platform integrity, protecting Users and Service Professionals, and ensuring compliance with applicable law and this Policy.

19. Corrective Actions and Enforcement Measures

Where PRNV Services determines, following review or investigation, that a violation of this Policy has occurred, it may take such corrective and enforcement measures as it considers reasonably appropriate, including but not limited to:

•       Issuing a warning or notice to the relevant User or Service Professional;

•       Removing or disabling the relevant lead, enquiry, listing, or content;

•       Imposing restrictions on the use of lead generation or enquiry management functionalities;

•       Requiring corrective action or additional verification from the relevant party; and

•       Any other measure reasonably necessary to address the violation and protect the integrity of the Platform.

20. Suspension, Restriction, or Termination of Access

PRNV Services reserves the right to suspend, restrict, or terminate a User's or Service Professional's access to the lead generation and enquiry management functionalities of the Platform, in whole or in part, where it reasonably determines that this Policy, applicable law, or other published policies of PRNV Services have been violated.

Where reasonably practicable, PRNV Services shall provide notice of such suspension, restriction, or termination, together with the reasons therefor, save where applicable law, an ongoing investigation, or the protection of Platform integrity requires otherwise.

21. Record Retention and Documentation

PRNV Services shall retain records of leads, enquiries, and related communications for such period as is reasonably necessary to fulfil the purposes set out in this Policy, comply with applicable legal and regulatory obligations, and support investigation, audit, and compliance functions.

Records shall be retained and disposed of in accordance with the PRNV Services Privacy Policy and applicable data protection and record-retention laws.

22. Cooperation with Regulatory Authorities and Law Enforcement

PRNV Services shall cooperate with regulatory authorities, law enforcement agencies, and judicial bodies in connection with lawful requests, investigations, or proceedings relating to leads, enquiries, or activities conducted on the Platform, to the extent required or permitted by applicable law.

PRNV Services reserves the right to disclose information relating to a lead, enquiry, or account where required to do so by law, regulation, court order, or other lawful process.

23. Amendments and Updates

PRNV Services reserves the right to amend, revise, or update this Policy at any time, in its discretion, to reflect changes in applicable law, regulatory requirements, Platform functionality, or operational practices. The revised Policy shall be published on the Platform and shall take effect from the date of publication unless otherwise specified.

Users and Service Professionals are encouraged to periodically review this Policy. Continued use of the lead generation and enquiry management functionalities of the Platform following publication of any amendment constitutes acceptance of the amended Policy.

24. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of the Republic of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, the Consumer Protection Act, 2019, and other applicable laws.

Subject to any applicable dispute resolution or arbitration provisions set out in the PRNV Services Terms & Conditions, the courts of Hyderabad, Telangana, India shall have exclusive jurisdiction over any dispute arising out of or in connection with this Policy.

25. Contact Information

For questions, concerns, reports, or grievances relating to this Lead Generation Policy, please contact:

Important Disclaimers

Conclusion

PRNV Services remains firmly committed to conducting all lead generation, enquiry management, and service request activities in an ethical, lawful, transparent, and responsible manner. PRNV Services is dedicated to:

•       Upholding ethical and lawful lead generation practices across the Platform;

•       Safeguarding information security and protecting the privacy of every User and Service Professional;

•       Maintaining fair and transparent platform operations at every stage of the enquiry lifecycle;

•       Practising responsible information handling consistent with applicable law and this Policy;

•       Protecting the interests of Users, Service Professionals, and the integrity of the Platform as a whole;

•       Building a secure and trustworthy enquiry and communication ecosystem for all stakeholders; and

•       Continuously enhancing its governance, compliance, and operational standards in line with evolving legal and industry expectations.

PRNV Services will continue to review and strengthen this Policy as the Platform evolves, in order to ensure that its lead generation and enquiry management practices remain fair, secure, and aligned with the highest standards of integrity and trust.