Grievance Officer Details

Grievance Officer

PRNV Services is committed to maintaining fair, transparent, and responsive communication channels for addressing grievances, complaints, concerns, and policy-related issues arising from the use of its digital platforms and services.

In accordance with applicable laws, regulations, and good governance practices, PRNV Services has designated a Grievance Officer to receive, review, coordinate, and facilitate the resolution of grievances submitted by users, service professionals, referral partners, business associates, and other stakeholders.

Role of the Grievance Officer

The Grievance Officer serves as the designated point of contact for matters relating to:

•     Customer complaints and concerns

•     Account and registration issues

•     Platform access and technical issues

•     Communication and conduct complaints

•     Privacy and data protection concerns

•     Reviews and ratings disputes

•     Verification and profile concerns

•     Policy violation reports

•     Fraud, security, or suspicious activity reports

•     Intellectual property-related complaints

•     General feedback and suggestions

•     Other matters requiring formal review and escalation

Responsibilities of the Grievance Officer

The Grievance Officer may:

•     Receive and acknowledge grievances submitted through designated communication channels.

•     Review complaints in a fair, impartial, and objective manner.

•     Coordinate with relevant teams to investigate and address concerns.

•     Request additional information where reasonably necessary for review.

•     Facilitate communication and provide updates during the grievance handling process.

•     Maintain appropriate records and documentation of grievances and resolutions.

•     Assist in improving grievance handling procedures and customer experience.

•     Coordinate with regulatory authorities and law enforcement agencies where required under applicable laws.

How to Submit a Grievance

Grievances may be submitted through the following channels:

•     Email Support

•     Website Contact Forms

•     Customer Support Channels

•     Designated Grievance Communication Channels

•     Other officially published communication methods of PRNV Services

Information That May Be Required

To facilitate an effective review, the following information may be requested:

•     Full Name

•     Contact Information

•     Account or Profile Details, where applicable

•     Description of the grievance or concern

•     Relevant dates and supporting information

•     Reference numbers, if available

•     Any additional information reasonably necessary for review

Providing accurate and complete information may assist in the efficient handling of grievances.

Grievance Officer Contact Details

Note: The Grievance Officer's direct number is for grievance-specific escalations; the Customer Care number is for general support queries. Working Days and Working Hours are still to be confirmed and inserted before publication.

Review and Resolution Process

PRNV Services endeavors to:

•     Acknowledge grievances received through designated channels.

•     Review matters fairly and objectively.

•     Seek clarification or additional information where necessary.

•     Coordinate with relevant internal teams, independent service providers, third parties, or authorities, where applicable.

•     Communicate updates and outcomes where reasonably possible and legally permissible.

•     Implement appropriate corrective actions where necessary.

Resolution timelines may vary depending on the complexity of the matter and the information available for review.

Confidentiality and Information Protection

PRNV Services is committed to handling grievances responsibly and maintaining the confidentiality and security of information submitted during the grievance process. Information may be used solely for legitimate review, investigation, compliance, security, operational, dispute resolution, or legal purposes in accordance with applicable laws and platform policies.

Disclaimer

Submission of a grievance does not automatically establish liability, fault, entitlement to any specific remedy, or guarantee any particular outcome. Certain matters may require additional review, verification, coordination, or legal assessment before an appropriate response can be provided.

The Grievance Officer facilitates the review and resolution process but does not guarantee that every grievance will result in a particular action or determination.

Commitment

PRNV Services remains committed to:

•     Ethical and lawful platform governance

•     Fair and transparent grievance handling

•     Information security and privacy protection

•     Responsible digital practices

•     Protection of users and platform integrity

•     Accessible and responsive communication channels

•     Continuous improvement of governance, compliance, and customer experience

•     Building a secure, trustworthy, and user-centric digital ecosystem

This Grievance Officer information is intended to provide a clear, accessible, and reliable channel for submitting concerns, complaints, and grievances relating to PRNV Services and its platform operations.