Frequently Asked Questions (FAQ)

Welcome to the PRNV Services FAQ

This Frequently Asked Questions (FAQ) page is designed to help Customers and Users, Service Professionals and Technicians, Referral Partners, and General Website Visitors understand how PRNV Services works, how to use the platform safely, and where to go for help.

PRNV Services is a technology-enabled platform that facilitates service discovery, communication, coordination, and connections between users and independent service providers. PRNV Services does not itself perform, supervise, or control the services listed on the platform. Independent service providers are separate and independent entities — they are not employees, agents, representatives, partners, or franchisees of PRNV Services. Users and service providers are responsible for their own communications, decisions, and interactions with one another.

How to Use This FAQ

•      Section 1: General Questions About PRNV Services

•      Section 2: Customer and User FAQs

•      Section 3: Service Professional and Technician FAQs

•      Section 4: Referral Partner FAQs

•      Section 5: Privacy and Security FAQs

•      Section 6: Platform Policies and Compliance FAQs

Section 1: General Questions About PRNV Services

1. What is PRNV Services?

PRNV Services (www.prnvservices.com) is a technology-enabled platform that helps customers discover, communicate with, and connect to independent service professionals, technicians, and businesses across a wide range of categories — including home services, healthcare, beauty and wellness, education, automobile services, and many more. PRNV Services facilitates discovery and communication; it does not itself provide, perform, or supervise the underlying services.

2. How does PRNV Services work?

Users can browse or search for service categories on the website or mobile application, view independent service provider listings, and reach out to professionals directly to discuss their requirements. Service professionals create and manage their own profiles, communicate with interested users, and decide independently how to carry out their work. PRNV Services' role is limited to enabling this discovery and communication process.

3. What services are available on the platform?

PRNV Services hosts listings across a broad range of categories, including (but not limited to) home maintenance and repair, appliance servicing, healthcare and wellness, beauty and grooming, education and coaching, vehicle and automobile services, events and photography, IT and digital services, real estate, legal and financial services, and more. Available categories may be added, updated, or modified from time to time.

4. Who can use PRNV Services?

PRNV Services is generally intended for use by adults (18 years and above) who can lawfully enter into binding agreements under applicable Indian law. Persons below 18 years of age may browse general information with parental or guardian supervision but may not independently register an account or transact on the platform.

5. Is PRNV Services available through a website and mobile applications?

Yes. PRNV Services is accessible through its website (www.prnvservices.com) and, where available, through its mobile applications. Features and functionality may vary slightly between the website and app versions.

6. How do I create an account?

You can create an account by visiting the PRNV Services website or app and completing the registration process, which typically involves providing basic contact information and verifying your details through an OTP (One-Time Password) or similar method. You will be asked to agree to the platform's Terms and Conditions and Privacy Policy as part of registration.

7. Is account verification required?

Verification requirements vary by account type. Customers generally complete basic contact verification. Service professionals and businesses may be required to submit identity, address, and category-specific documentation as part of onboarding. Please note that PRNV Services' verification process involves document collection and basic review only — it is not a police verification, criminal background check, or competency certification. For details, see Section 3.

8. How can I contact PRNV Services?

You can reach the PRNV Services Customer Support Team using the contact details below:

9. Where can I find platform policies and legal documents?

PRNV Services' Terms and Conditions, Privacy Policy, Cookie Policy, and other platform policies are published on the website and are accessible through the footer links on every page. We encourage all users to review these documents before using the platform.

10. How does PRNV Services protect user information?

PRNV Services applies reasonable technical and organisational security measures to protect personal information collected through the platform, in line with applicable Indian data protection law. For more detail on what information is collected, why, and how it is safeguarded, see Section 5: Privacy and Security FAQs.