CONSUMER PROTECTION

COMPLIANCE POLICY

Applicable to all digital platforms, websites, mobile applications, customer portals, online services and communication channels operated by PRNV Services

Table of Contents

1.          Introduction

2.          Purpose of This Consumer Protection Compliance Policy

3.          Scope and Applicability

4.          Definitions

5.          Nature of Platform Services

6.          Compliance Commitment

7.          Applicability of Consumer Protection Laws and Applicable Rules

8.          Consumer Rights and Protection Principles

9.          Fair Business Practices

10.       Transparency and Good Faith Practices

11.       User Information and Communication Standards

12.       Service Information and Accuracy

13.       Responsible Advertising and Communications

14.       Customer Support and Assistance

15.       Complaint and Grievance Redressal Mechanism

16.       Dispute Resolution Process

17.       Feedback and Continuous Improvement

18.       Accessibility and Inclusive Communication

19.       Privacy and Data Protection

20.       Fraud Prevention and Consumer Safety

21.       User Responsibilities

22.       Service Professional Responsibilities

23.       Cooperation with Regulatory Authorities

24.       Monitoring and Compliance Reviews

25.       Amendments and Updates

26.       Disclaimer

27.       Governing Law and Jurisdiction

28.       Contact Information

29.       Reaffirmation of Commitment

1. Introduction

1.1          PRNV Services (“PRNV Services,” “the Platform,” “we,” “us,” or “our”) operates www.prnvservices.com and associated technology-enabled digital services that connect consumers with independent service professionals and business entities across a range of service categories. PRNV Services is committed to operating as a transparent, fair, and responsible digital platform that respects and protects the rights of consumers.

1.2          This Consumer Protection Compliance Policy (the “Policy”) sets out the principles, standards, and practices that PRNV Services follows to safeguard consumer interests, promote fair business practices, and ensure compliance with applicable consumer protection laws in India.

1.3          PRNV Services recognises that consumer trust is the foundation of a sustainable digital service ecosystem. Accordingly, this Policy reflects our ongoing commitment to honesty, accuracy, accountability, accessibility, and good-faith dealing across every interaction on our digital platforms.

1.4          This Policy should be read together with our Terms of Use, Privacy Policy, and other policies published on www.prnvservices.com. In the event of any inconsistency on matters of consumer protection, the principles set out in this Policy shall guide our conduct to the extent permitted by applicable law.

2. Purpose of This Consumer Protection Compliance Policy

The purpose of this Policy is to articulate, in a clear and accessible manner, how PRNV Services upholds consumer rights and discharges its responsibilities as a digital platform. Specifically, this Policy aims to:

2.1          Affirm PRNV Services’ commitment to compliance with the Consumer Protection Act, 2019 and all applicable rules, regulations, guidelines, and amendments framed thereunder.

2.2          Establish consistent standards for fair, transparent, and good-faith dealings with consumers, service professionals, and business partners.

2.3          Inform users of their rights and the protections available to them when they use our website, mobile applications, customer portals, and online services.

2.4          Provide a clear, time-bound, and accessible mechanism for raising, escalating, and resolving complaints and grievances.

2.5          Promote responsible advertising, accurate information sharing, and the prevention of misleading representations and unfair practices.

2.6          Demonstrate PRNV Services’ readiness to cooperate with lawful investigations and the requirements of regulatory authorities.

2.7          Support a culture of continuous improvement in consumer protection across all digital touchpoints operated by PRNV Services.

3. Scope and Applicability

3.1          This Policy applies to all digital platforms, services, and channels owned, operated, managed, or controlled by PRNV Services, including without limitation:

•         the PRNV Services website at www.prnvservices.com and any related sub-domains or microsites;

•         PRNV Services mobile applications across supported operating systems;

•         customer portals, dashboards, and self-service interfaces;

•         online services, listings, search, and discovery features made available to consumers;

•         communication channels, including email, in-app messaging, notifications, customer support, and other digital correspondence; and

•         digital content and technology platforms through which PRNV Services interacts with users.

3.2          This Policy applies to all users of the Platform, including consumers, prospective consumers, registered users, visitors, service professionals, and business partners, in respect of consumer-protection matters arising from the use of our digital platforms.

3.3          This Policy applies to the extent that PRNV Services acts as a digital platform that facilitates discovery of, and connection with, independent service professionals. It does not seek to alter the rights and obligations that arise directly between a consumer and a service professional under applicable law.

3.4          Where any provision of this Policy is found to be inconsistent with a mandatory requirement of applicable law, the requirement of applicable law shall prevail, and the remaining provisions of this Policy shall continue in full force and effect.

4. Definitions

For the purposes of this Policy, unless the context otherwise requires, the following terms shall have the meanings set out below. Terms not defined here shall have the meanings assigned to them under the Consumer Protection Act, 2019 and the rules framed thereunder.

4.1          “Applicable Law” means the Consumer Protection Act, 2019 and all rules, regulations, guidelines, notifications, and amendments framed thereunder, together with all other laws of India applicable to the operations of PRNV Services.

4.2          “Consumer” means any person who avails of, or intends to avail of, services facilitated through the Platform for consideration, and includes a user of the Platform within the meaning of the Consumer Protection Act, 2019.

4.3          “Grievance” means any complaint, concern, or dissatisfaction expressed by a user in relation to the Platform, the digital services provided by PRNV Services, or the conduct addressed by this Policy.

4.4          “Grievance Officer” means the officer designated by PRNV Services for the receipt, acknowledgement, and redressal of grievances, in accordance with applicable law.

4.5          “Platform” means, collectively, the website, mobile applications, customer portals, online services, communication channels, and other digital technology platforms operated by PRNV Services.

4.6          “Service Professional” means an independent technician, professional, or business entity that publishes a listing on, or is otherwise connected through, the Platform to offer services to consumers.

4.7          “Unfair Trade Practice” shall have the meaning assigned to it under the Consumer Protection Act, 2019, and includes any deceptive, misleading, or fraudulent practice prohibited by Applicable Law.

4.8          “User” means any person who accesses or uses the Platform, including consumers, visitors, registered users, service professionals, and business partners.

5. Nature of Platform Services

5.1          PRNV Services is a technology-enabled digital platform whose primary function is to enable consumers to discover, view, and connect with independent service professionals and business entities listed on the Platform. PRNV Services provides advertising, listing, visibility, and information-discovery features that support this connection.

5.2          Independent service professionals listed on the Platform are not employees, agents, or representatives of PRNV Services. The services rendered to a consumer are performed by the relevant service professional in their independent capacity, and the engagement for such services is a direct arrangement between the consumer and the service professional.

5.3          PRNV Services facilitates connection and information discovery; it does not itself perform the underlying services listed by service professionals. Consumers are encouraged to exercise reasonable judgment, verify relevant details, and communicate their requirements clearly before engaging any service professional.

5.4          Notwithstanding the nature of the Platform, PRNV Services is committed to operating responsibly, providing accurate platform information, maintaining fair practices, and supporting consumers through accessible customer support and grievance redressal, as described in this Policy.

6. Compliance Commitment

6.1          PRNV Services is committed to conducting its digital operations in compliance with the Consumer Protection Act, 2019 and all applicable rules, regulations, guidelines, and amendments framed thereunder, as well as other Applicable Law relevant to its activities.

6.2          PRNV Services is committed to fair and transparent communication practices across all consumer touchpoints, and to ensuring that information shared with consumers is accurate, responsible, and not misleading.

6.3          PRNV Services respects consumer rights and lawful consumer expectations, and endeavours to deal with all users in good faith and with due care.

6.4          PRNV Services maintains customer support and a structured grievance management process to assist consumers and to address concerns in a fair and time-bound manner.

6.5          PRNV Services is committed to the prevention of misleading representations, unfair trade practices, and deceptive design practices, including manipulative interface practices commonly described as “dark patterns.”

6.6          PRNV Services will cooperate with lawful investigations and the reasonable requirements of competent regulatory and judicial authorities, in accordance with Applicable Law.

7. Applicability of Consumer Protection Laws and Applicable Rules

PRNV Services seeks to align its digital practices with the framework of consumer protection laws and applicable rules in India. Without limitation, PRNV Services has regard to the following, in each case as amended and as applicable to its operations:

7.1          The Consumer Protection Act, 2019 — the principal legislation governing the protection of consumer interests, the recognition of consumer rights, and the regulation of unfair trade practices and misleading advertisements in India.

7.2          The Consumer Protection (E-Commerce) Rules, 2020 — which set out duties relating to information disclosure, fair conduct, and grievance redressal applicable to entities operating in the digital and e-commerce environment.

7.3          The Guidelines for Prevention of Misleading Advertisements and Endorsements for Misleading Advertisements, 2022 — which prescribe conditions for non-misleading advertising and the duties of those who publish or communicate advertisements.

7.4          The Guidelines for Prevention and Regulation of Dark Patterns, 2023 — issued by the Central Consumer Protection Authority, which address deceptive design and manipulative interface practices on digital platforms.

7.5          The Information Technology Act, 2000, together with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and related rules, to the extent applicable to the Platform’s digital operations.

7.6          The Digital Personal Data Protection Act, 2023, and applicable data-protection rules, in respect of the processing of personal data on the Platform.

7.7          Such other laws, rules, regulations, guidelines, circulars, and notifications as may be applicable to PRNV Services from time to time. References in this Policy to any statute, rule, or guideline shall be construed as references to that instrument as amended, re-enacted, or replaced from time to time.

8. Consumer Rights and Protection Principles

PRNV Services recognises and respects the rights of consumers as enshrined under the Consumer Protection Act, 2019. In the context of the Platform, these rights are supported through the following principles:

8.1          Right to Safety — PRNV Services endeavours to maintain a secure digital platform and to support consumer safety in the use of its online services.

8.2          Right to be Informed — PRNV Services strives to provide clear, accurate, and accessible information so that consumers can make informed decisions when using the Platform.

8.3          Right to Choose — PRNV Services supports the ability of consumers to make free and independent choices, without coercion, manipulation, or deceptive design.

8.4          Right to be Heard — PRNV Services provides accessible channels through which consumers may raise concerns, submit feedback, and have their grievances considered fairly.

8.5          Right to Seek Redressal — PRNV Services maintains a structured grievance redressal and dispute resolution mechanism, as described in this Policy, and recognises the consumer’s right to approach the appropriate consumer redressal forums under Applicable Law.

8.6          Right to Consumer Awareness — PRNV Services seeks to communicate clearly and to support consumer awareness regarding the nature of the Platform, its services, and the protections available to consumers.

8.7          PRNV Services treats these rights as guiding principles that inform the design of its digital platforms, its communication standards, and its consumer support practices.

9. Fair Business Practices

9.1          PRNV Services is committed to fair business practices and does not knowingly engage in any unfair trade practice as defined under the Consumer Protection Act, 2019.

9.2          PRNV Services does not make, publish, or knowingly permit false, deceptive, or misleading representations regarding the Platform or its digital services.

9.3          PRNV Services is committed to refraining from deceptive design and manipulative interface practices commonly described as “dark patterns,” including false urgency, forced action, interface interference, bait-and-switch, disguised advertisements, nagging, and trick wording, consistent with the Guidelines for Prevention and Regulation of Dark Patterns, 2023.

9.4          PRNV Services aims to present platform information, listings, and communications in a manner that is honest, balanced, and not designed to mislead or to unfairly influence consumer decisions.

9.5          PRNV Services seeks to apply consistent and non-arbitrary standards in the operation of its digital platform and does not engage in unfair discrimination between consumers of the same class, save as permitted or required by Applicable Law.

10. Transparency and Good Faith Practices

10.1        PRNV Services is committed to transparency in its dealings with consumers, service professionals, and business partners, and seeks to communicate the nature of its platform and services in clear and accessible language.

10.2        PRNV Services endeavours to make its key policies — including this Policy, the Terms of Use, and the Privacy Policy — readily available and accessible on its website and applications.

10.3        PRNV Services acts in good faith in its interactions with users and seeks to honour the reasonable and lawful expectations of consumers.

10.4        Where PRNV Services becomes aware of an error in information published on the Platform, it will take reasonable steps to correct such error in a timely manner.

10.5        PRNV Services seeks to ensure that consent obtained from users for any purpose is sought through clear and affirmative means and is not recorded through pre-selected options or deceptive design.

11. User Information and Communication Standards

11.1        PRNV Services seeks to provide users with clear and accessible information regarding the use of the Platform, the nature of its services, and the channels available for support and grievance redressal.

11.2        PRNV Services maintains standards for responsible communication and endeavours to ensure that communications sent to users are relevant, lawful, and respectful.

11.3        PRNV Services provides users with accessible means to contact customer support and the Grievance Officer, as set out in this Policy.

11.4        PRNV Services endeavours to respond to user communications within reasonable timeframes and in accordance with the response standards described in this Policy.

11.5        PRNV Services seeks to ensure that important information affecting consumers is communicated in a manner that is timely, clear, and not buried within unrelated content.

12. Service Information and Accuracy

12.1        PRNV Services endeavours to present information on the Platform accurately and to support service professionals in providing truthful and non-misleading listing information.

12.2        Listing information published by service professionals is provided by such professionals. PRNV Services takes reasonable steps to support the integrity of platform information, but consumers are encouraged to verify relevant details directly with the service professional before engaging their services.

12.3        PRNV Services seeks to ensure that descriptions of its own digital platform features are accurate and not misleading, and that material platform information is presented clearly.

12.4        Where PRNV Services is notified of inaccurate, misleading, or non-compliant listing information, it will take reasonable and appropriate steps in accordance with its policies and Applicable Law.

12.5        PRNV Services supports the publication of genuine consumer ratings and reviews and discourages the publication of fake, deceptive, or paid-for reviews that may mislead consumers.

13. Responsible Advertising and Communications

13.1        PRNV Services is committed to responsible advertising and communication practices that are honest, accurate, and not misleading, consistent with the Guidelines for Prevention of Misleading Advertisements and Endorsements for Misleading Advertisements, 2022.

13.2        PRNV Services endeavours to ensure that advertisements and promotional communications relating to the Platform do not contain false claims, exaggerated representations, or material omissions that may mislead consumers.

13.3        PRNV Services seeks to clearly distinguish advertising and promotional content from editorial or informational content, and to avoid disguised advertisements.

13.4        PRNV Services does not knowingly publish advertisements that promote unlawful conduct, that are deceptive, or that exploit consumer inexperience or lack of information.

13.5        PRNV Services expects service professionals and business partners who advertise or communicate through the Platform to comply with Applicable Law relating to advertising and consumer communication.

14. Customer Support and Assistance

14.1        PRNV Services provides customer support to assist consumers and other users with queries, concerns, and difficulties relating to the use of the Platform and its digital services.

14.2        PRNV Services endeavours to make customer support accessible through clearly published contact channels and to handle support requests courteously, fairly, and without unnecessary delay.

14.3        PRNV Services seeks to maintain trained support personnel or processes capable of understanding and addressing common consumer concerns relating to the Platform.

14.4        Where a consumer query cannot be resolved through ordinary customer support, the consumer may escalate the matter through the grievance redressal mechanism described in Section 15 of this Policy.

14.5        PRNV Services maintains records of consumer interactions and grievances to the extent reasonable and consistent with its obligations under Applicable Law, including applicable data-protection requirements.

15. Complaint and Grievance Redressal Mechanism

15.1        PRNV Services maintains a structured, accessible, and time-bound grievance redressal mechanism to receive, acknowledge, and address consumer complaints and grievances, in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

15.2  Designated Grievance Officer

In accordance with Applicable Law, PRNV Services has designated a Grievance Officer for the receipt and redressal of consumer grievances. The details of the Grievance Officer are as follows:

The current name and contact details of the Grievance Officer are also published and kept updated on the “Contact” / “Grievance Redressal” section of www.prnvservices.com.

15.3  How to Submit a Complaint

A consumer may submit a complaint or grievance through any of the following communication procedures:

•         by sending an email to the Customer Support or Grievance Email address published above;

•         by using the complaint, support, or “Contact Us” feature available on the website or mobile application;

•         by telephone, using the published contact number during working hours; or

•         by written communication addressed to the Grievance Officer at the published business address.

To assist in a prompt resolution, a consumer is encouraged to provide accurate details, including a description of the concern, relevant dates, any reference or ticket number, and supporting information where available.

15.4  Acknowledgement and Resolution Timelines

15.4.1    PRNV Services will endeavour to acknowledge the receipt of a consumer complaint within forty-eight (48) hours of receipt, consistent with the Consumer Protection (E-Commerce) Rules, 2020.

15.4.2    PRNV Services will endeavour to redress a consumer complaint within one (1) month from the date of its receipt, in accordance with Applicable Law. Where a complaint requires additional time owing to its nature or complexity, PRNV Services will communicate the reasons and the expected timeline to the consumer.

15.4.3    Where reasonably practicable, PRNV Services will provide a complaint reference or ticket number to enable the consumer to track the status of the complaint.

15.5  Escalation Process

15.5.1    If a consumer is not satisfied with the response received from customer support, the consumer may escalate the matter to the Grievance Officer using the contact details published above.

15.5.2    If a consumer remains dissatisfied with the resolution provided by the Grievance Officer, the consumer may pursue the dispute resolution options described in Section 16 and the remedies available under Applicable Law, including approaching the appropriate Consumer Disputes Redressal Commission.

16. Dispute Resolution Process

16.1        PRNV Services encourages the amicable resolution of disputes through its customer support and grievance redressal mechanisms in the first instance.

16.2        PRNV Services will engage with consumers in good faith to understand the concern, examine relevant information, and seek a fair and reasonable resolution consistent with Applicable Law.

16.3        Nothing in this Policy limits or waives any right or remedy available to a consumer under the Consumer Protection Act, 2019 or any other Applicable Law. A consumer retains the right to approach the appropriate District, State, or National Consumer Disputes Redressal Commission, as applicable.

16.4        Consumers may also avail of the resources provided by the National Consumer Helpline (accessible at consumerhelpline.gov.in or by dialling 1915) and other government consumer-grievance facilities, in accordance with their applicable terms.

16.5        Where disputes arise between a consumer and a service professional regarding the underlying services, PRNV Services may, where appropriate and to the extent reasonable, facilitate communication between the parties; however, the resolution of such matters rests primarily between the consumer and the service professional, without prejudice to the consumer’s rights under Applicable Law.

17. Feedback and Continuous Improvement

17.1        PRNV Services values consumer feedback as an important means of improving its digital platform, services, and consumer protection practices.

17.2        PRNV Services provides consumers with accessible means to submit feedback, suggestions, ratings, and reviews regarding their experience with the Platform.

17.3        PRNV Services reviews consumer feedback and complaint trends, where reasonable, to identify opportunities for improvement and to strengthen its consumer protection practices.

17.4        PRNV Services is committed to the continuous improvement of its policies, processes, and digital interfaces in the interest of fairness, transparency, and consumer satisfaction.

18. Accessibility and Inclusive Communication

18.1        PRNV Services is committed to accessibility and inclusive communication, and seeks to make its digital platforms usable by a broad range of consumers.

18.2        PRNV Services endeavours to present important consumer information in clear, plain, and accessible language, and to support ease of navigation across its website and applications.

18.3        PRNV Services is committed to the principle of non-discrimination and seeks to treat consumers fairly and equitably, without unfair discrimination on any ground prohibited by Applicable Law.

18.4        PRNV Services welcomes accessibility-related feedback and will consider reasonable suggestions to improve the accessibility and inclusiveness of its digital platforms.

19. Privacy and Data Protection

19.1        PRNV Services recognises that the protection of personal data is an important element of consumer protection and is committed to handling personal data responsibly and in accordance with Applicable Law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000, together with applicable rules.

19.2        PRNV Services collects and processes personal data for lawful and identified purposes, and seeks to obtain consent through clear and affirmative means where required by Applicable Law.

19.3        PRNV Services endeavours to implement reasonable security practices and procedures designed to protect personal data against unauthorised access, use, disclosure, alteration, or loss.

19.4        The detailed practices relating to the collection, use, storage, sharing, and protection of personal data are set out in the PRNV Services Privacy Policy published on www.prnvservices.com, which should be read together with this Policy.

19.5        Consumers may exercise their rights in relation to their personal data, and may raise privacy-related concerns, through the channels described in this Policy and in the Privacy Policy.

20. Fraud Prevention and Consumer Safety

20.1        PRNV Services is committed to supporting consumer safety and to taking reasonable measures to deter, detect, and address fraudulent, deceptive, or malicious activity on the Platform.

20.2        PRNV Services discourages and does not condone impersonation, phishing, misrepresentation, or any conduct intended to deceive or defraud consumers.

20.3        PRNV Services encourages consumers to exercise caution, to safeguard their account credentials and personal information, and to be alert to communications that appear suspicious or that request sensitive information through unofficial channels.

20.4        Consumers are encouraged to promptly report suspected fraud, security concerns, or suspicious activity to PRNV Services through the customer support or grievance channels described in this Policy.

20.5        Where appropriate and consistent with Applicable Law, PRNV Services may take reasonable measures in response to fraudulent or unsafe conduct, including reviewing or restricting access, and cooperating with competent authorities.

21. User Responsibilities

Effective consumer protection is supported by the responsible conduct of users. Consumers and other users are encouraged to:

•         provide accurate, complete, and truthful information when using the Platform and when raising queries or complaints;

•         use the Platform lawfully and in accordance with the Terms of Use and other applicable policies;

•         exercise reasonable judgment and verify relevant details before engaging a service professional;

•         safeguard their account credentials and personal information;

•         communicate respectfully with PRNV Services personnel, service professionals, and other users; and

•         cooperate in good faith in the resolution of any complaint or dispute, including by providing relevant information when reasonably requested.

Cooperation by consumers in resolution processes helps PRNV Services to address concerns accurately and promptly.

22. Service Professional Responsibilities

Service professionals and business entities listed on, or connected through, the Platform are expected to conduct themselves responsibly and lawfully. In particular, service professionals are expected to:

•         provide accurate, truthful, and non-misleading listing and service information;

•         comply with Applicable Law relevant to their services, including consumer protection and advertising requirements;

•         deal with consumers fairly, honestly, and in good faith;

•         refrain from unfair trade practices, misleading representations, and deceptive conduct;

•         respond to consumer concerns relating to their services in a timely and reasonable manner; and

•         cooperate with PRNV Services and competent authorities in the lawful resolution of consumer complaints.

PRNV Services may take reasonable and appropriate action, consistent with its policies and Applicable Law, in response to conduct by a service professional that is inconsistent with these responsibilities.

23. Cooperation with Regulatory Authorities

23.1        PRNV Services is committed to cooperating with lawful investigations and the reasonable requirements of competent regulatory, statutory, and judicial authorities, including the Central Consumer Protection Authority and Consumer Disputes Redressal Commissions, in accordance with Applicable Law.

23.2        PRNV Services will respond to lawful requests, notices, and directions from competent authorities in a timely and responsible manner, subject to Applicable Law, including applicable data-protection and confidentiality requirements.

23.3        PRNV Services seeks to maintain records and processes that support its ability to demonstrate compliance and to respond appropriately to lawful regulatory requirements.

23.4        Nothing in this Policy shall be construed as limiting the powers of any competent authority or the rights of consumers under Applicable Law.

24. Monitoring and Compliance Reviews

24.1        PRNV Services seeks to monitor its consumer protection practices and to review the effectiveness of this Policy on a periodic basis.

24.2        PRNV Services may review complaint trends, feedback, and operational practices to identify areas for improvement and to support ongoing compliance with Applicable Law.

24.3        PRNV Services seeks to provide appropriate guidance to its personnel regarding consumer protection principles and the requirements of this Policy.

24.4        Where reviews identify opportunities to strengthen consumer protection, PRNV Services will endeavour to implement reasonable improvements in a timely manner.

25. Amendments and Updates

25.1        PRNV Services may amend, update, or revise this Policy from time to time to reflect changes in Applicable Law, regulatory guidance, platform features, or operational practices.

25.2        The current version of this Policy will be published on www.prnvservices.com, together with its version number and effective date. Users are encouraged to review this Policy periodically.

25.3        Any amendment to this Policy will take effect from the date of its publication on the Platform, unless otherwise stated.

25.4        Continued use of the Platform following the publication of an amended Policy indicates awareness of the updated Policy, to the extent permitted by Applicable Law.

26. Disclaimer

26.1        PRNV Services strives to provide accurate information and responsible customer support practices across its digital platforms. While PRNV Services takes reasonable care, it does not warrant that all information on the Platform will at all times be complete, current, or free from error.

26.2        Certain outcomes may vary depending on service requirements, individual circumstances, the availability of service professionals, technical factors, and applicable legal obligations. Accordingly, PRNV Services does not guarantee any particular outcome in relation to the underlying services offered by independent service professionals.

26.3        Consumers are encouraged to provide accurate information, to exercise reasonable judgment, and to cooperate in good faith in resolution processes, so that concerns can be addressed fairly and efficiently.

26.4        This Policy is intended to describe PRNV Services’ consumer protection commitments and practices. It does not constitute legal advice, and it does not limit any right or remedy available to a consumer under Applicable Law.

27. Governing Law and Jurisdiction

27.1        This Policy shall be governed by and construed in accordance with the laws of India, including the Consumer Protection Act, 2019 and the rules, regulations, and guidelines framed thereunder.

27.2        Subject to the rights and remedies available to consumers under the Consumer Protection Act, 2019 — including the right to approach the appropriate District, State, or National Consumer Disputes Redressal Commission — the courts and tribunals having jurisdiction in India shall have jurisdiction over matters arising in connection with this Policy.

27.3        Nothing in this Section shall be construed to limit or override any mandatory provision of Applicable Law that confers jurisdiction on, or preserves the rights of consumers before, the consumer redressal forums or other competent authorities.

28. Contact Information

For any questions, concerns, complaints, or grievances relating to this Policy or to consumer protection matters, users may contact PRNV Services through the following channels:

29. Reaffirmation of Commitment

PRNV Services reaffirms its commitment to consumer rights, transparency, fairness, and responsible platform operations. As a technology-enabled digital platform, PRNV Services seeks to earn and maintain consumer trust by communicating honestly, sharing accurate information, and dealing with all users in good faith.

PRNV Services remains committed to regulatory compliance, to the prevention of misleading representations and unfair practices, and to the operation of an accessible and time-bound grievance redressal mechanism. PRNV Services values customer satisfaction and treats consumer feedback as a vital input to the continuous improvement of its services and its consumer protection practices.

Through this Consumer Protection Compliance Policy, PRNV Services affirms that the protection of consumer interests is integral to the way it designs, operates, and improves its digital platforms — today and as its services continue to grow.