COMMUNITY GUIDELINES

Building a Safe, Respectful, Trustworthy and Inclusive Digital Community

Applicable to all digital platforms, applications, portals and interactive features

operated by PRNV Services across India

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1. Introduction

Welcome to PRNV Services. PRNV Services (“PRNV Services”, “PRNV”, “the Platform”, “we”, “us” or “our”) operates a technology-enabled platform that connects customers and general users with independent service professionals and businesses across a wide range of service categories. Our community brings together customers, service professionals, business partners, and visitors who interact through our website, mobile applications, customer portals, user profiles, reviews and feedback systems, messaging features, and other community and interactive features.

These Community Guidelines (the “Guidelines”) set out the standards of behaviour, communication, and content that we expect from everyone who uses our Platform. They have been prepared to foster a digital environment that is safe, respectful, professional, transparent, and inclusive for all members of our community, and to ensure that our Platform is governed ethically and in accordance with applicable Indian laws and regulations.

PRNV Services is committed to safe and respectful digital interactions, professional and constructive communications, integrity and transparency, information security and privacy protection, ethical and lawful platform governance, and the continuous improvement of our community moderation and governance practices. By participating in our community, you help us uphold these shared values.

2. Purpose of these Community Guidelines

The purpose of these Community Guidelines is to:

•      Establish clear, fair, and reasonable standards of conduct, communication, and content for all users of the Platform;

•      Promote respectful, professional, honest, and constructive interactions among customers, service professionals, business partners, and visitors;

•      Protect users, community spaces, and the integrity of our digital platforms from abuse, misuse, harmful conduct, and unlawful activity;

•      Safeguard the privacy, security, and personal information of every member of our community;

•      Provide transparent procedures for reporting concerns, reviewing reported violations, taking corrective action, and seeking reconsideration;

•      Support compliance with applicable Indian laws and regulations and cooperation with lawful investigations where required; and

•      Reinforce PRNV Services' ongoing commitment to building a trustworthy, inclusive, and responsible digital community.

3. Scope and Applicability

These Guidelines apply to all digital platforms, services, and interactive features operated by PRNV Services, including, without limitation:

•      our website at www.prnvservices.com;

•      our mobile applications;

•      customer portals and account dashboards;

•      user profiles and service professional profile pages;

•      reviews, ratings, and feedback systems;

•      messaging, chat, and other communication features;

•      community and interactive features;

•      discussion areas and communication channels; and

•      all digital content and technology platforms made available by PRNV Services.

These Guidelines apply to every person who accesses or uses the Platform in any capacity, including customers and general users, independent service professionals and businesses, business partners, and general website visitors. They apply to all content, communications, and conduct created, uploaded, published, shared, transmitted, or otherwise made available through the Platform.

These Guidelines are intended to be read together with the Terms & Conditions, Privacy Policy, and other policies of PRNV Services. In the event of any conflict between these Guidelines and a specific policy on a particular subject, the more specific policy shall prevail to the extent of the conflict. These Guidelines supplement, and do not replace, any obligation imposed by applicable law.

4. Definitions

For the purposes of these Community Guidelines, the following terms shall have the meanings set out below. Terms not defined here shall carry the meaning given in our Terms & Conditions or, where applicable, under Indian law.

•      Platform. the website, mobile applications, customer portals, profiles, communication features, and all other digital platforms, services, and interactive features operated by PRNV Services.

•      User. any person who accesses or uses the Platform in any capacity, including Customers, Service Professionals, business partners, and visitors.

•      Customer / General User. a person who uses the Platform to discover, contact, evaluate, or engage independent Service Professionals, or who otherwise browses or interacts with the Platform.

•      Service Professional. an independent technician, skilled professional, or business entity that lists or publishes a profile on the Platform and operates independently of PRNV Services.

•      Content. any text, image, photograph, video, audio, review, rating, comment, message, profile information, link, file, or other material created, uploaded, published, shared, or transmitted through the Platform.

•      User-Generated Content. Content created or contributed by Users, including reviews, ratings, feedback, messages, and profile content, as opposed to Content published by PRNV Services itself.

•      Community Spaces. the reviews and feedback systems, messaging features, discussion areas, communication channels, and other interactive features through which Users engage with one another and with PRNV Services.

•      Community Compliance Officer. the officer designated by PRNV Services to oversee the administration and enforcement of these Guidelines and to receive community concerns and reports.

•      Applicable Law. the laws, rules, and regulations of the Republic of India that apply to the Platform and to the conduct, content, and communications governed by these Guidelines.

•      Guidelines. these Community Guidelines, as amended or updated from time to time.

5. Nature of Platform Services

PRNV Services is a technology-enabled platform and intermediary. We provide digital tools, listings, profiles, and interactive features that enable customers and general users to discover, connect, and communicate with independent service professionals and businesses. PRNV Services facilitates connection and communication; it does not itself perform, supervise, or control the services offered by Service Professionals.

Service Professionals listed on the Platform are independent persons or businesses. PRNV Services is not the employer, agent, partner, contractor, or representative of any Service Professional, and does not direct or manage the work they perform. Any engagement, arrangement, or interaction between a Customer and a Service Professional is entered into independently between those parties.

The Community Spaces and interactive features of the Platform are provided to enable respectful, constructive, and lawful communication among community members. These Guidelines govern the manner in which those features may be used. As an intermediary, PRNV Services is entitled to the protections available under applicable law, including the safe-harbour framework under the Information Technology Act, 2000, and these Guidelines form part of our reasonable efforts to maintain a lawful and responsible Platform.

6. Our Community Values and Principles

Our community is built on a shared set of values. We ask every member of our community to embrace these principles in their conduct, content, and communications on the Platform.

6.1 Respect and Professionalism

We treat one another with courtesy, dignity, and professionalism. Disagreements are expressed respectfully, and communications remain civil, considerate, and constructive at all times.

6.2 Integrity and Honesty

We act honestly and in good faith. Information, reviews, profiles, and communications should be truthful, accurate, and not misleading. We do not deceive, manipulate, or take unfair advantage of other community members.

6.3 Safety and Responsibility

We prioritise the safety and wellbeing of every member of our community. Users take responsibility for their conduct and content, and avoid any behaviour that could endanger, harm, threaten, or exploit others.

6.4 Inclusion and Non-Discrimination

Our community welcomes people from all backgrounds. We do not tolerate discrimination, hate, or exclusion on the basis of religion, race, caste, ethnicity, gender, sexual orientation, disability, age, language, place of origin, or any other protected characteristic.

6.5 Privacy and Confidentiality

We respect the privacy of others. Personal and confidential information must be handled responsibly, shared only where appropriate and lawful, and never used to harass, expose, or harm any individual.

6.6 Cooperation and Positive Engagement

We engage cooperatively and contribute positively to the community. We support fair moderation, report concerns responsibly, and work together to keep our digital spaces welcoming, helpful, and trustworthy.

7. Expected Standards of Conduct

All Users are expected to uphold the following standards of conduct when using the Platform:

•      Act lawfully, honestly, and in good faith in all interactions;

•      Treat other community members with respect, courtesy, and professionalism;

•      Provide accurate and truthful information in profiles, communications, reviews, and feedback;

•      Use the Platform and its features only for legitimate and lawful purposes;

•      Respect the privacy, rights, property, and dignity of others;

•      Comply with these Guidelines, the Terms & Conditions, and all applicable laws and regulations;

•      Refrain from any conduct that disrupts, damages, or undermines the Platform, its community, or its security; and

•      Cooperate reasonably and in good faith with community moderation and lawful review processes.

8. Respectful Communication Standards

Communication is at the heart of our community. Whether through messaging features, reviews, feedback, discussion areas, or other channels, all communication on the Platform should reflect the following standards:

•      Be courteous, professional, and constructive, even when raising concerns or expressing disagreement;

•      Stay relevant, clear, and honest, and avoid misleading, exaggerated, or deceptive statements;

•      Avoid abusive, threatening, harassing, obscene, hateful, or discriminatory language;

•      Respect the time, attention, and boundaries of other community members, and avoid unsolicited or repetitive messaging;

•      Keep communications free of personal attacks, intimidation, and inflammatory content; and

•      Use Community Spaces for their intended purpose and not to promote unlawful, harmful, or off-Platform activities that breach these Guidelines.

9. User Responsibilities

Every User of the Platform is responsible for their own conduct and content. In particular, Users agree to:

•      Provide accurate, current, and complete information when creating an account or profile, and keep it updated;

•      Maintain the confidentiality and security of their account credentials and accept responsibility for activity carried out through their account;

•      Ensure that all Content they create, upload, publish, share, or communicate complies with these Guidelines and applicable law;

•      Interact respectfully and lawfully with Service Professionals, other Users, and PRNV Services personnel;

•      Independently exercise their own judgement when evaluating profiles, reviews, and information, recognising that engagements with Service Professionals are entered into independently;

•      Report conduct or content that appears to violate these Guidelines through the channels described herein; and

•      Refrain from misusing reporting, review, or communication features for improper, malicious, or fraudulent purposes.

10. Service Professional Responsibilities

Service Professionals are valued members of our community and are expected to uphold the highest standards of professionalism and integrity. In addition to the general User responsibilities above, Service Professionals agree to:

•      Present accurate, honest, and non-misleading profile information, including their identity, qualifications, experience, and the nature of services they offer;

•      Communicate with customers and other Users professionally, respectfully, and in good faith;

•      Comply with all applicable laws, licences, registrations, and standards relevant to their independent activity;

•      Refrain from discrimination, harassment, intimidation, or unlawful conduct toward customers or other community members;

•      Avoid impersonation, false claims, fabricated credentials, or any misrepresentation of identity or ability;

•      Respect the privacy and confidentiality of customer information obtained through the Platform; and

•      Not manipulate reviews, ratings, listings, or community features through dishonest, deceptive, or fraudulent means.

11. Acceptable Content and Interactions

We encourage Content and interactions that are honest, helpful, respectful, and lawful. Acceptable Content and interactions include:

•      Genuine reviews, ratings, and feedback based on actual, first-hand experience;

•      Accurate and truthful profile information and service descriptions;

•      Polite, professional, and constructive messages and communications;

•      Relevant questions, responses, and contributions in discussion areas and community features;

•      Content that respects the privacy, intellectual property, and dignity of others; and

•      Communications that help other community members make informed and confident decisions.

All Content must comply with applicable law and these Guidelines. PRNV Services may review Content and interactions to assess compliance and to maintain the safety, integrity, and trustworthiness of the community.

12. Prohibited Conduct and Activities

To protect our community, the following conduct, activities, and Content are strictly prohibited on the Platform. This list is illustrative and not exhaustive; PRNV Services may treat other conduct that is harmful, unlawful, or contrary to the spirit of these Guidelines as a violation.

12.1 Harassment, Abuse, or Threats

Harassing, abusing, threatening, stalking, or intimidating any person, or engaging in any conduct that causes or is intended to cause fear, distress, or harm.

12.2 Hate Speech and Discriminatory Conduct

Content or conduct that promotes hatred, hostility, or discrimination on the basis of religion, race, caste, ethnicity, gender, sexual orientation, disability, age, language, place of origin, or any other protected characteristic.

12.3 Bullying or Intimidation

Bullying, demeaning, shaming, coercing, or intimidating other community members, whether directly or through coordinated behaviour.

12.4 Impersonation and Identity Misrepresentation

Impersonating any person or entity, misrepresenting your identity, affiliation, or credentials, or creating accounts or profiles using false or another person's information.

12.5 False, Misleading, or Deceptive Information

Posting or communicating false, misleading, exaggerated, or deceptive information, including fabricated reviews, ratings, claims, qualifications, or service descriptions.

12.6 Fraudulent or Illegal Activities

Engaging in fraud, deception, or any activity that is unlawful under applicable Indian law, or using the Platform to facilitate, promote, or carry out such activity.

12.7 Spam or Unsolicited Communications

Sending spam, unsolicited promotions, repetitive messages, chain communications, or other unwanted bulk or intrusive communications.

12.8 Obscene, Explicit, or Offensive Content

Posting or sharing obscene, pornographic, sexually explicit, vulgar, or otherwise offensive Content, including any content that endangers or exploits minors.

12.9 Content Promoting Violence or Unlawful Activities

Content or communications that promote, glorify, incite, or facilitate violence, self-harm, terrorism, or any unlawful activity.

12.10 Sharing of Malicious Links or Harmful Code

Distributing malicious links, viruses, malware, harmful code, or any technology designed to disrupt, damage, or gain unauthorised access to systems or data.

12.11 Unauthorised Disclosure of Confidential or Personal Information

Publishing, sharing, or misusing the confidential or personal information of any individual without authorisation, including doxxing or exposing private details.

12.12 Infringement of Intellectual Property Rights

Uploading, sharing, or using Content that infringes the copyright, trademark, or other intellectual property or proprietary rights of any person or entity.

12.13 Attempts to Disrupt Platform Operations or Circumvent Security Measures

Attempting to disrupt, overload, or interfere with the operation of the Platform, or to bypass, disable, or circumvent any security, access, or moderation measures.

13. Reviews, Feedback, and Ratings Guidelines

Reviews, feedback, and ratings help our community make informed decisions and build trust. To keep them fair and reliable, all reviews, feedback, and ratings must:

•      Reflect honest, genuine, and first-hand experience;

•      Be relevant, respectful, and free of abusive, hateful, defamatory, or unlawful content;

•      Avoid false, fabricated, paid, coerced, retaliatory, or malicious statements; and

•      Respect the privacy of others and not disclose confidential or personal information without authorisation.

Manipulating reviews or ratings—including posting fake, duplicate, or incentivised reviews, or coordinating to artificially inflate or damage reputations—is prohibited. PRNV Services may review, moderate, restrict, or remove reviews, feedback, or ratings that appear to violate these Guidelines or applicable law, and may take action against the responsible account.

PRNV Services does not guarantee the accuracy, completeness, or reliability of User-Generated reviews, feedback, ratings, or other content, which represent the views of the Users who created them and not of PRNV Services.

14. Privacy and Information Sharing Guidelines

Respect for privacy is fundamental to our community. When using the Platform, all Users must:

•      Handle the personal and confidential information of others responsibly and lawfully;

•      Share personal information only where appropriate, necessary, and permitted, and only for legitimate purposes;

•      Refrain from collecting, harvesting, publishing, or misusing the personal information of other Users without authorisation; and

•      Never use personal or confidential information to harass, threaten, expose, defraud, or harm any individual.

PRNV Services processes personal data in accordance with its Privacy Policy and applicable Indian law, including the Digital Personal Data Protection Act, 2023. Users are encouraged to review the Privacy Policy published at www.prnvservices.com to understand how personal data is collected, used, and protected. Any concern regarding the handling of personal information may be raised through the channels described in these Guidelines.

15. Reporting Violations and Community Concerns

We encourage every member of our community to help keep the Platform safe by reporting Content, communications, or conduct that may violate these Guidelines or applicable law. Reports may be made:

•      through any in-Platform reporting or flagging feature provided for the relevant content or interaction; or

•      by contacting the Community Compliance Officer using the details set out in the Contact Information section of these Guidelines.

To help us review a concern promptly, a report should, where possible, include a clear description of the issue, the relevant profile, content, or communication, the date and any reference details, and any supporting information. Reports should be made honestly and in good faith. Submitting false, malicious, frivolous, or abusive reports is itself a violation of these Guidelines and may result in action against the person making the report.

16. Investigation and Review Procedures

PRNV Services reviews reported concerns and potential violations fairly, reasonably, and in a timely manner. Our review process may include:

•      acknowledging and recording the report or concern;

•      assessing the relevant Content, communication, or conduct against these Guidelines and applicable law;

•      requesting additional information or supporting evidence from the reporter, the affected User, or other relevant parties where appropriate;

•      considering the context, severity, history, and impact of the conduct; and

•      determining whether a violation has occurred and what action, if any, is appropriate.

PRNV Services may, but is not obliged to, monitor Content and interactions proactively, and may use a combination of human review, community reporting, and automated tools. We aim to act consistently and proportionately, and to respond to serious or unlawful conduct with priority. Where a matter involves a potential breach of law, PRNV Services may take additional steps, including preserving relevant records and cooperating with competent authorities as described in these Guidelines.

17. Corrective Actions and Enforcement Measures

Where PRNV Services determines that these Guidelines or applicable law have been violated, it may take any reasonable and proportionate action it considers appropriate, depending on the nature and seriousness of the violation. Such actions may include, without limitation:

•      issuing a warning or reminder regarding the relevant conduct or content;

•      requesting correction, removal, or modification of the relevant Content;

•      restricting, limiting, or temporarily disabling access to certain features or community functions;

•      restricting, removing, or suspending Content or communications;

•      suspending, restricting, or terminating the relevant account or profile; and

•      reporting unlawful conduct to, and cooperating with, the appropriate authorities where required by applicable law.

PRNV Services will seek to apply enforcement measures fairly and proportionately. In cases involving serious, repeated, or unlawful conduct, or conduct that poses a risk to the safety of the community, more immediate or significant action may be taken, including where permitted without prior notice.

18. Content Restriction, Removal, or Suspension Procedures

PRNV Services may review, restrict, hide, de-prioritise, remove, or suspend any Content, communication, profile, listing, or account that appears to violate these Guidelines or applicable law, or that may otherwise harm the community or the Platform. Such measures may be applied:

•      following a report or community concern;

•      as a result of internal review or monitoring;

•      to comply with a legal obligation or a lawful request from a competent authority; or

•      to protect the safety, security, rights, or interests of Users, the community, or PRNV Services.

Where reasonable and appropriate, PRNV Services may notify the affected User of the action taken and the general reason for it. However, in cases involving unlawful conduct, security risks, legal obligations, or potential harm to others, action may be taken without prior notice. The restriction or removal of Content does not limit any other right or remedy available to PRNV Services under these Guidelines or applicable law.

19. Appeals and Reconsideration Procedures

We believe in fair and reasonable moderation. If you believe that an enforcement action or content decision was taken in error, you may request reconsideration by contacting the Community Compliance Officer using the details in the Contact Information section.

A request for reconsideration should include your account or profile details, a clear reference to the action or decision in question, the reasons you believe it should be reconsidered, and any supporting information. PRNV Services will review eligible reconsideration requests fairly and within a reasonable time, and will communicate the outcome to you. The decision following reconsideration shall be final, subject to any rights available under applicable law and any applicable grievance or dispute-resolution process described in our other policies.

20. Cooperation with Regulatory Authorities and Law Enforcement, Where Required by Applicable Law

PRNV Services is committed to lawful and responsible platform governance. Where required by applicable law, or pursuant to a valid and lawful request, order, or direction from a court, regulatory authority, or law enforcement agency, PRNV Services may:

•      review, preserve, and disclose relevant Content, communications, records, or information;

•      cooperate with lawful investigations and proceedings;

•      remove, restrict, or disable access to Content as lawfully required; and

•      take such other action as may be necessary to comply with applicable law.

Such cooperation will be carried out in accordance with applicable law, including the Information Technology Act, 2000 and the rules made thereunder, and with due regard to the privacy and rights of Users. As an intermediary, PRNV Services claims the protections available to it under applicable law, and the existence of voluntary moderation and these Guidelines does not waive any such protection.

21. Record Preservation and Documentation

PRNV Services may maintain records and documentation relating to reports, reviews, investigations, enforcement actions, and community concerns. Such records may include the relevant Content or communications, the nature of the concern or violation, the steps taken, and the outcome. Records are retained for the period necessary to support fair and consistent moderation, to comply with applicable legal and regulatory obligations, to preserve evidence where appropriate, and to support the integrity and continuous improvement of our community governance practices. Records and personal data are handled in accordance with our Privacy Policy and applicable Indian law.

22. Compliance Monitoring and Periodic Reviews

PRNV Services monitors compliance with these Guidelines and reviews their effectiveness on a periodic basis. As part of our commitment to continuous improvement, we may:

•      review community trends, reports, and enforcement outcomes to identify areas for improvement;

•      refine our moderation, reporting, and governance practices;

•      update these Guidelines to reflect evolving community needs, technology, and legal requirements; and

•      provide guidance and resources to help the community understand and follow these Guidelines.

These reviews help ensure that our community remains safe, respectful, inclusive, and trustworthy, and that our governance practices remain fair, reasonable, and effective.

23. Amendments and Updates

PRNV Services may amend, update, revise, or modify these Community Guidelines from time to time to reflect changes in our Platform, community practices, technology, or applicable law. The most current version will be published on www.prnvservices.com, and the “Last Reviewed / Updated” date will indicate when the Guidelines were last changed.

We encourage Users to review these Guidelines periodically. Continued use of the Platform after any amendment becomes effective constitutes acceptance of the updated Guidelines. Where required by applicable law, material changes may be communicated through appropriate means.

24. Governing Law and Jurisdiction

These Community Guidelines are governed by and construed in accordance with the laws of the Republic of India, including, where applicable, the Information Technology Act, 2000 and the rules made thereunder; the Indian Contract Act, 1872; the Consumer Protection Act, 2019; the Digital Personal Data Protection Act, 2023; and the Bharatiya Nyaya Sanhita, 2023.

Subject to any applicable grievance redressal or dispute-resolution mechanism set out in our other policies, the courts at Hyderabad, Telangana, India shall have exclusive jurisdiction over any matter arising out of or in connection with these Guidelines.

25. Contact Information

If you have questions about these Community Guidelines, wish to report a violation, or would like to raise a community concern or request reconsideration of a decision, please contact our Community Compliance Officer:

We aim to acknowledge and respond to community concerns fairly and within a reasonable time, consistent with our internal review procedures and applicable law.

Important Disclaimer

These Guidelines describe the standards and procedures that PRNV Services applies in good faith to maintain a safe, respectful, and lawful community. They do not create any obligation on PRNV Services to monitor all Content, and they are without prejudice to any right, remedy, or protection available to PRNV Services under its other policies or under applicable law.

Our Continuing Commitment to the Community

At PRNV Services, our community is the foundation of everything we do. These Community Guidelines reflect our enduring commitment to:

•      safe and respectful digital interactions;

•      integrity and transparency in all communications;

•      professional and constructive engagement;

•      information security and the protection of privacy;

•      ethical and lawful platform governance;

•      building an inclusive, trustworthy, and responsible digital community; and

•      the continuous improvement of our community moderation and governance practices.

By following these Guidelines, every member of our community helps create a digital environment where customers, service professionals, business partners, and visitors can connect, communicate, and interact with confidence, fairness, and trust. We thank you for being part of the PRNV Services community and for upholding the values that make it safe, respectful, and welcoming for all.