ANTI-SPAM POLICY

Responsible, Transparent & Consent-Based Digital Communications

Table of Contents

1.         Introduction

2.         Purpose of this Anti-Spam Policy

3.         Scope and Applicability

4.         Definitions

5.         Nature of Platform Services

6.         Commitment to Responsible Communications

7.         Principles of Anti-Spam Compliance

8.         Types of Prohibited Communications

9.         Communication Consent Principles

10.      User Communication Preferences and Controls

11.      Email Communication Practices

12.      SMS and Notification Practices

13.      Responsible Use of Communication Channels

14.      User Responsibilities

15.      Service Professional Responsibilities

16.      Responsibilities of PRNV Services

17.      Reporting Spam, Abuse, or Suspicious Communications

18.      Investigation and Review Procedures

19.      Corrective and Preventive Measures

20.      Temporary Restrictions and Communication Controls

21.      Security and Fraud Prevention Measures

22.      Record Retention and Documentation

23.      Privacy and Confidentiality Considerations

24.      Compliance Monitoring and Periodic Reviews

25.      Amendments and Updates

26.      Governing Law and Jurisdiction

27.      Disclaimer

28.      Contact Information

•          Conclusion

1.  Introduction

PRNV Services (“PRNV Services”, “the Platform”, “we”, “us”, or “our”) operates a technology-enabled digital platform that connects independent service professionals, skilled technicians, and businesses with users seeking their services across India through its website, mobile applications, customer portals, and related online services available at www.prnvservices.com.

As a platform that relies on lawful and reliable digital communication to deliver its services, PRNV Services recognises that the integrity of its communication channels is essential to maintaining user trust, safeguarding privacy, and ensuring a safe and respectful digital environment. We are firmly committed to responsible, transparent, and consent-based communication practices, and to the active prevention of spam, communication abuse, and deceptive or fraudulent messaging across every channel we operate.

This Anti-Spam Policy (“the Policy”) sets out the principles, standards, and practices that govern all communications sent through, facilitated by, or associated with the Platform. It explains the types of communications that are prohibited, the consent and preference controls available to users, the responsibilities of all stakeholders, and the procedures through which spam, abuse, and suspicious communications may be reported, investigated, and addressed.

This Policy is published as Version 1.0 Final Website Content and is intended to be read by customers, service professionals, business partners, regulatory authorities, and general visitors to the Platform.

2.  Purpose of this Anti-Spam Policy

The purpose of this Anti-Spam Policy is to establish a clear and comprehensive framework governing the responsible use of communication channels operated by PRNV Services and to protect users against unsolicited, deceptive, excessive, or harmful communications. In particular, this Policy aims to:

•      affirm the commitment of PRNV Services to responsible, transparent, and lawful communication practices across all digital platforms and channels;

•      define and prohibit communications that constitute spam, abuse, deception, or misuse of communication systems;

•      explain how communication consent is obtained, recorded, and respected, and how users may manage their communication preferences;

•      describe the opt-in and opt-out mechanisms available in respect of non-essential communications;

•      set out the responsibilities of users, service professionals, and PRNV Services in maintaining the integrity of communication channels;

•      provide accessible channels and procedures for reporting spam, abuse, or suspicious communications;

•      outline the investigation, corrective, and preventive measures that may be applied where misuse is identified; and

•      promote ongoing compliance with applicable Indian information technology, data protection, and communication regulations, and the continuous improvement of our communication-governance practices.

3.  Scope and Applicability

3.1   This Policy applies to all digital platforms and communication channels operated, controlled, or authorised by PRNV Services, including without limitation our website, mobile applications, customer portals, email communications, SMS communications, push notifications, in-application messaging, customer support channels, online services, and all associated communication systems and technology platforms.

3.2   This Policy applies to every person and entity that accesses, registers on, uses, or interacts with the Platform, including customers, registered users, service professionals, technicians, businesses, business partners, vendors, and general visitors (each, a “User”, and collectively, “Users”).

3.3   This Policy governs both (a) communications sent by, on behalf of, or through PRNV Services to Users; and (b) communications sent by Users to one another, or to PRNV Services, through any channel or feature made available on the Platform.

3.4   This Policy operates in addition to, and is to be read together with, the Privacy Policy, the Terms & Conditions, and all other policies published by PRNV Services. In the event of any conflict between this Policy and another policy specifically governing a particular subject matter, the policy more specific to that subject matter shall prevail to the extent of the conflict, while preserving the overall objective of preventing spam and communication abuse.

3.5   This Policy applies to the extent permitted by, and in a manner consistent with, applicable laws of the Republic of India, including the Information Technology Act, 2000 and the rules framed thereunder, the Digital Personal Data Protection Act, 2023, and applicable regulations governing commercial and electronic communications.

4.  Definitions

For the purposes of this Policy, the following terms shall have the meanings set out below, unless the context requires otherwise:

“Platform” means the website, mobile applications, customer portals, online services, and associated communication systems and technology platforms operated by PRNV Services, accessible at www.prnvservices.com.

“User” means any customer, registered user, service professional, technician, business, business partner, vendor, or visitor who accesses, uses, or interacts with the Platform.

“Service Professional” means any independent technician, skilled professional, business, or entity that lists, advertises, or offers services through the Platform.

“Communication” means any message, content, or notification transmitted through any channel operated or facilitated by PRNV Services, including email, SMS, push notification, in-application message, customer support message, or other electronic communication.

“Spam” means any unsolicited, unwanted, bulk, repetitive, deceptive, misleading, or unauthorised communication that is sent without valid consent or lawful basis, or in a manner that misuses communication channels or causes nuisance, harm, or annoyance to recipients.

“Consent” means a free, specific, informed, and unambiguous indication of a User’s agreement, given through a clear affirmative action or as otherwise permitted under applicable law, to receive a particular category of communication.

“Transactional Communication” means a communication necessary to facilitate, confirm, support, or complete an action, request, or interaction initiated by or relating to a User, including one-time passwords, account and security notifications, booking-related updates, and service confirmations.

“Service-Related Communication” means a communication relating to the functioning, support, security, or administration of the Platform or a User’s account.

“Promotional Communication” means a communication intended to promote, advertise, or inform a User about features, updates, or offerings, which is sent on the basis of applicable consent and subject to opt-out controls.

“Opt-In” means the mechanism through which a User affirmatively elects to receive a particular category of non-essential communication.

“Opt-Out” means the mechanism through which a User withdraws consent to, or unsubscribes from, a particular category of non-essential communication.

“Communication Preferences” means the settings and choices through which a User may manage the categories and channels of communication they wish to receive.

“Phishing” means a fraudulent attempt to obtain sensitive information, credentials, or value by impersonating a legitimate person or entity through deceptive communication.

5.  Nature of Platform Services

5.1   PRNV Services is a technology-enabled platform that facilitates connections between independent service professionals and Users seeking their services. The Platform provides digital listing, discovery, communication, and support functionality through its website, mobile applications, customer portals, and online services.

5.2   In the ordinary course of operating the Platform, PRNV Services relies on digital communication channels to deliver essential functionality, including account creation and security, identity and access verification, booking and service-related updates, customer support, and important notices relating to safety, security, policy, and regulatory matters.

5.3   Effective and trustworthy communication is therefore integral to the nature of the services provided. PRNV Services is committed to ensuring that communications sent through the Platform are relevant, lawful, respectful of User preferences, and free from spam, deception, and abuse.

5.4   This Policy reflects the technology-driven nature of the Platform and the importance of maintaining secure, reliable, and responsible communication systems as a foundation of user trust.

6.  Commitment to Responsible Communications

PRNV Services is committed to upholding the highest standards of responsible and ethical communication. As a technology-enabled platform, we commit to:

•      Transparency. communicating with Users in a transparent, honest, and respectful manner;

•      Respect for Preferences. respecting the communication preferences and consent choices of every User;

•      Lawful Basis. sending communications only where there is a valid consent or a lawful, operational, transactional, security, or legally required basis to do so;

•      Prevention of Abuse. actively preventing, detecting, and addressing spam, abuse, and deceptive or fraudulent communications;

•      Protection. protecting Users and the integrity of communication channels against misuse, impersonation, and malicious content;

•      User Control. providing clear, accessible mechanisms for Users to manage preferences, opt out of non-essential communications, and report concerns;

•      Continuous Improvement. continuously reviewing and improving our communication controls, safeguards, and compliance practices.

7.  Principles of Anti-Spam Compliance

PRNV Services structures its communication practices around the following core principles:

7.1  Consent and Lawful Basis.   Non-essential communications are sent only on the basis of valid consent or another lawful basis recognised under applicable law. Essential, transactional, service-related, security, and legally required communications may be sent where necessary and permitted.

7.2  Transparency.   Users are provided with clear information about the categories of communication they may receive and the means by which they may manage their preferences.

7.3  Relevance and Proportionality.   Communications are intended to be relevant, purposeful, and proportionate, and are not to be sent in an excessive, repetitive, or indiscriminate manner.

7.4  Choice and Control.   Users are given accessible opt-in and opt-out mechanisms and the ability to manage their communication preferences across channels.

7.5  Accuracy and Honesty.   Communications are intended to be accurate and not misleading, deceptive, or designed to cause confusion as to their source or purpose.

7.6  Security.   Communication channels are protected through reasonable technical and organisational measures designed to prevent unauthorised, fraudulent, or malicious use.

7.7  Accountability.   PRNV Services maintains processes for monitoring, reporting, investigation, and continuous improvement to uphold these principles.

8.  Types of Prohibited Communications

The following categories of communications are strictly prohibited on, through, or in connection with the Platform. This list is illustrative and not exhaustive, and PRNV Services may treat any communication that undermines the integrity, safety, or lawful use of its communication channels as prohibited.

8.1  Unsolicited Bulk Communications

The sending of unsolicited communications in bulk or mass volume to recipients who have not provided valid consent or who lack any prior relationship justifying such communication, including indiscriminate broadcasting of messages across the Platform’s channels.

8.2  Repetitive or Excessive Messages

The sending of repetitive, duplicative, or excessive messages that cause nuisance, harassment, or disruption to recipients, or that are intended to flood, overwhelm, or abuse a communication channel or recipient.

8.3  Misleading or Deceptive Communications

Communications containing false, misleading, deceptive, or inaccurate information, including misleading subject lines, headers, sender details, or content designed to deceive recipients as to the nature, source, or purpose of the communication.

8.4  Unauthorised Promotional Communications

Promotional or advertising communications sent without the requisite consent or lawful basis, or in violation of applicable communication regulations or this Policy, including the use of Platform channels to distribute unauthorised promotional content.

8.5  Phishing and Fraudulent Communications

Communications designed to fraudulently obtain sensitive information, credentials, financial details, or value, including phishing, smishing, deceptive links, or any communication that falsely purports to originate from PRNV Services or any other person or entity.

8.6  Impersonation and Misrepresentation

Communications that impersonate, or misrepresent an affiliation with, PRNV Services, its personnel, Users, service professionals, businesses, or any third party, or that falsify identity, authority, or origin in order to mislead recipients.

8.7  Malicious Links or Harmful Content

Communications that contain or distribute malicious links, malware, viruses, harmful code, fraudulent attachments, or any content designed to compromise the security, devices, accounts, or data of recipients or the Platform.

8.8  Automated Abuse and Communication Misuse

The use of bots, scripts, automated systems, or other technical means to generate, send, or amplify communications in a manner that abuses, circumvents, or overwhelms the Platform’s communication systems or controls.

8.9  Unwanted or Unauthorised Electronic Communications

Any other unwanted, unsolicited, or unauthorised electronic communication that is sent without valid consent or lawful basis, that disregards a recipient’s opt-out or communication preferences, or that otherwise contravenes this Policy or applicable law.

9.  Communication Consent Principles

9.1   PRNV Services obtains and relies upon consent for communications in a manner consistent with applicable law. Where consent is required for a particular category of communication, such consent is sought through clear, affirmative, and informed means.

9.2   Certain communications are essential to the operation of the Platform and the security of User accounts. Transactional, service-related, operational, security, and legally required communications may be sent where necessary and permitted by applicable law, irrespective of marketing preferences, because they are integral to the services requested by or provided to the User.

9.3   Promotional and other non-essential communications are sent only on the basis of valid consent and remain subject to the opt-out controls described in this Policy.

9.4   Users may withdraw consent to non-essential communications at any time. The withdrawal of consent will not affect the lawfulness of communications sent prior to such withdrawal, nor will it apply to essential transactional, security, or legally required communications.

9.5   PRNV Services maintains records of consent and preference choices to the extent appropriate and as required to demonstrate compliance with applicable law.

10.  User Communication Preferences and Controls

10.1   PRNV Services provides Users with accessible mechanisms to manage their communication preferences, including the categories and channels of communication they wish to receive, where such controls are applicable.

10.2   Users may exercise opt-in and opt-out choices in respect of non-essential communications through the settings available within their account or Platform interface, through unsubscribe or preference links included in eligible communications, or by contacting PRNV Services through the channels set out in this Policy.

10.3   PRNV Services endeavours to give effect to preference changes within a reasonable period. Users may continue to receive certain communications for a short transitional period while preference updates are processed across systems.

10.4   Opt-out and preference controls apply to non-essential communications. Essential transactional, service-related, security, and legally required communications may continue to be sent where necessary and permitted by applicable law.

10.5   Users are responsible for keeping their contact details accurate and up to date so that preference choices and communications can be correctly applied and delivered.

11.  Email Communication Practices

11.1   Email communications sent by PRNV Services are intended to be lawful, relevant, and consistent with this Policy. We endeavour to ensure that the sender identity is accurate, that subject lines are not misleading, and that the purpose of the communication is clear.

11.2   Eligible promotional or non-essential email communications include a clear and functional means to opt out or unsubscribe. Requests to unsubscribe are honoured within a reasonable period in accordance with this Policy and applicable law.

11.3   PRNV Services does not engage in the sending of unsolicited bulk email, the harvesting of email addresses for unauthorised purposes, or the use of deceptive headers or content in its email communications.

11.4   Transactional, service-related, security, and legally required emails (such as account, verification, booking, support, and policy notices) may be sent where necessary to deliver the services and maintain account security, and may not include opt-out mechanisms where such communications are essential.

12.  SMS and Notification Practices

12.1   SMS communications, push notifications, and in-application notifications sent by PRNV Services are intended to be relevant, lawful, and consistent with this Policy and with applicable communication regulations.

12.2   Transactional and service-related messages — including one-time passwords, security alerts, verification messages, and booking or service updates — are sent to deliver and secure the services and may be sent where necessary and permitted, including in accordance with applicable regulatory frameworks for transactional communications.

12.3   Promotional or non-essential SMS and notification communications are sent on the basis of applicable consent and remain subject to opt-out and preference controls.

12.4   Users may manage push notifications through the settings of their device or application and may manage other notification preferences through the controls described in this Policy. The delivery of SMS and certain notifications depends on telecom networks, device settings, and third-party infrastructure that are outside the control of PRNV Services.

13.  Responsible Use of Communication Channels

13.1   All communication channels and features made available on the Platform must be used responsibly, lawfully, and solely for their intended purposes.

13.2   Users must not use any Platform channel — including messaging, support, profile, or notification features — to send spam, unsolicited bulk communications, deceptive or fraudulent messages, malicious content, or any communication prohibited under this Policy.

13.3   Users must not employ automated tools, bots, or scripts to misuse, overwhelm, or circumvent communication systems or controls, nor attempt to bypass opt-out, preference, or security mechanisms.

13.4   PRNV Services reserves the right to monitor, filter, restrict, or disable communication features, to the extent permitted by applicable law, where necessary to prevent spam, abuse, or misuse and to protect Users and the integrity of the Platform.

14.  User Responsibilities

Every User of the Platform is responsible for ensuring that their use of communication channels is lawful, respectful, and consistent with this Policy. In particular, Users shall:

•      use communication features only for legitimate and lawful purposes and refrain from sending spam, unsolicited bulk, or prohibited communications;

•      respect the communication preferences, consent choices, and privacy of other Users;

•      refrain from impersonation, misrepresentation, phishing, fraud, or the distribution of malicious links or harmful content;

•      keep account credentials secure and not allow their account or channels to be used for spam or abusive communications;

•      maintain accurate contact details and promptly update communication preferences as needed;

•      promptly report any spam, abuse, or suspicious communication that they receive or observe; and

•      comply with this Policy, the Terms & Conditions, the Privacy Policy, and all applicable laws.

15.  Service Professional Responsibilities

Service professionals, technicians, and businesses that use the Platform bear additional responsibility for the communications they send through or in connection with the Platform. In particular, they shall:

•      communicate with Users professionally, honestly, and only for legitimate, service-related purposes;

•      not send unsolicited bulk, repetitive, deceptive, or unauthorised promotional communications to Users;

•      obtain any consent required before sending non-essential communications and honour all opt-out and preference choices;

•      not engage in impersonation, misleading claims, phishing, fraud, or the sharing of malicious links or harmful content;

•      not use automated tools or scripts to misuse Platform communication channels;

•      safeguard any User contact information accessed through the Platform and use it only for legitimate, permitted purposes; and

•      comply with this Policy, applicable agreements, and all applicable communication and data-protection laws.

16.  Responsibilities of PRNV Services

PRNV Services commits, on a reasonable-effort basis and consistent with applicable law, to:

•      design and operate its communication systems in a responsible, transparent, and lawful manner;

•      send communications based on valid consent or another lawful, operational, transactional, security, or legally required basis;

•      provide accessible mechanisms for Users to manage preferences and opt out of non-essential communications;

•      implement reasonable technical and organisational measures to prevent, detect, and address spam, abuse, and fraudulent communications;

•      provide channels for Users to report spam, abuse, or suspicious communications and to review such reports promptly;

•      take appropriate corrective and preventive measures where misuse is identified; and

•      review and improve its communication-governance practices on a periodic basis.

17.  Reporting Spam, Abuse, or Suspicious Communications

17.1   PRNV Services encourages all Users to promptly report any communication that they believe to be spam, abusive, deceptive, fraudulent, or otherwise in breach of this Policy, including communications that falsely claim to originate from PRNV Services.

17.2   Reports may be submitted through the reporting or support features available on the Platform, or by contacting the Communications Compliance Officer using the details set out in the Contact Information section of this Policy.

17.3   To assist in the review of a report, Users are encouraged to provide relevant information, including the nature of the communication, the channel through which it was received, the date and time, the sender details (where available), and any supporting evidence such as screenshots or message content. Users should avoid interacting with suspicious links or attachments and should not share sensitive credentials.

17.4   PRNV Services treats reports seriously and endeavours to acknowledge and review valid reports within a reasonable period. Reports may be used to inform investigations, improve safeguards, and strengthen communication controls.

18.  Investigation and Review Procedures

18.1   Upon receiving a report or otherwise identifying a potential breach of this Policy, PRNV Services may undertake a review or investigation proportionate to the nature and seriousness of the matter.

18.2   Investigation activities may include reviewing relevant communication records, account activity, technical logs, and reported content; assessing patterns of communication; and, where appropriate, seeking additional information from the relevant Users.

18.3   Investigations are conducted with due regard for privacy, confidentiality, fairness, and applicable law. Information accessed in the course of an investigation is handled in accordance with the Privacy Policy and used only for legitimate purposes connected with the investigation, prevention of abuse, security, compliance, or the protection of Users and the Platform.

18.4   PRNV Services may, where appropriate and lawful, cooperate with telecom providers, communication-service partners, regulatory authorities, and law-enforcement agencies in connection with the investigation of spam, fraud, or communication abuse.

19.  Corrective and Preventive Measures

Where a breach of this Policy is identified or reasonably suspected, PRNV Services may take appropriate corrective and preventive measures, proportionate to the circumstances and consistent with applicable law, including:

•      issuing warnings, notices, or guidance to the responsible User;

•      filtering, blocking, removing, or restricting the offending communications or content;

•      restricting, suspending, or disabling access to particular communication features;

•      strengthening filters, controls, and safeguards to prevent recurrence;

•      temporarily or permanently restricting, suspending, or terminating accounts engaged in serious or repeated misuse, in accordance with the applicable Terms & Conditions;

•      reporting unlawful activity to the appropriate authorities where required or permitted; and

•      taking such other reasonable measures as may be necessary to protect Users and the integrity of communication channels.

20.  Temporary Restrictions and Communication Controls

20.1   To protect Users and the integrity of its communication channels, PRNV Services may apply temporary restrictions or communication controls where spam, abuse, or misuse is suspected, identified, or being investigated.

20.2   Such measures may include temporarily limiting the rate or volume of communications, pausing or disabling particular communication features, applying additional verification or security checks, or temporarily restricting access to messaging functionality.

20.3   Temporary restrictions are intended to be precautionary and proportionate. PRNV Services endeavours to apply them for no longer than reasonably necessary and to restore normal functionality once the relevant concern has been addressed, subject to the outcome of any investigation.

20.4   The application of temporary restrictions is without prejudice to any further corrective, preventive, or enforcement action that PRNV Services may take under this Policy or the applicable Terms & Conditions.

21.  Security and Fraud Prevention Measures

21.1   PRNV Services implements reasonable technical and organisational measures designed to protect its communication channels against unauthorised access, spam, phishing, fraud, impersonation, and the distribution of malicious content.

21.2   These measures may include filtering and monitoring systems, authentication and verification mechanisms, rate and volume controls, anomaly and abuse detection, secure transmission practices, and access controls, applied in a manner consistent with applicable law.

21.3   PRNV Services may use automated tools and analytics to detect and prevent communication abuse. Such tools are deployed to safeguard Users and the Platform, and are operated consistently with the Privacy Policy.

21.4   Notwithstanding these measures, no communication system can be guaranteed to be entirely secure or free from misuse by third parties. PRNV Services encourages Users to remain vigilant, to verify the authenticity of communications, and to report any suspicious activity promptly.

22.  Record Retention and Documentation

22.1   PRNV Services maintains appropriate records and documentation relating to communications, consent and preference choices, reports of spam or abuse, investigations, and corrective actions, to the extent appropriate and as required to operate the Platform and demonstrate compliance with applicable law.

22.2   Such records are retained for as long as necessary for the purposes for which they were created, including operational, security, dispute-resolution, audit, and regulatory purposes, or for such longer period as may be required under applicable law.

22.3   Records are stored securely and handled in accordance with the Privacy Policy and applicable data-protection requirements. On expiry of the applicable retention period, records are deleted, anonymised, or archived in accordance with applicable law and internal standards.

23.  Privacy and Confidentiality Considerations

23.1   The handling of personal data in connection with communications, preferences, reports, and investigations under this Policy is governed by the PRNV Services Privacy Policy and applicable data-protection law, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and the rules framed thereunder.

23.2   Information accessed or processed in connection with this Policy is used only for legitimate purposes, including the prevention of spam and abuse, security, compliance, investigation, and the protection of Users and the Platform.

23.3   PRNV Services treats reports, investigation details, and related information with appropriate confidentiality, disclosing such information only where necessary for the purposes described in this Policy, where required to give effect to corrective action, or where required or permitted by applicable law.

23.4   Nothing in this Policy limits the rights available to Users under the Privacy Policy or applicable data-protection law in respect of their personal data.

24.  Compliance Monitoring and Periodic Reviews

24.1   PRNV Services monitors compliance with this Policy on an ongoing basis and reviews the effectiveness of its communication controls and safeguards from time to time.

24.2   Monitoring may include reviewing communication patterns, reports of spam or abuse, the performance of filtering and security measures, and feedback from Users, in a manner consistent with applicable law and the Privacy Policy.

24.3   PRNV Services conducts periodic reviews of this Policy and its underlying practices to reflect operational developments, evolving threats, technological changes, and changes in applicable law, and to support the continuous improvement of its communication-governance framework.

25.  Amendments and Updates

25.1   PRNV Services reserves the right to amend, revise, update, or replace this Policy from time to time, in its discretion and in accordance with applicable law, to reflect changes in its practices, technology, operations, or legal and regulatory requirements.

25.2   The most current version of this Policy will be published on the Platform at www.prnvservices.com. The revised Policy takes effect from the date of its publication, or such other date as may be specified.

25.3   Users are encouraged to review this Policy periodically. Continued use of the Platform following the publication of an updated Policy constitutes acceptance of the updated Policy, to the extent permitted by applicable law.

26.  Governing Law and Jurisdiction

26.1   This Policy is governed by and construed in accordance with the laws of the Republic of India, including the Information Technology Act, 2000 and the rules framed thereunder, the Digital Personal Data Protection Act, 2023, and applicable regulations governing electronic and commercial communications.

26.2   Subject to any specific dispute-resolution mechanism set out in the Terms & Conditions, the courts at Hyderabad, Telangana, India shall have exclusive jurisdiction over any matter arising out of or in connection with this Policy.

26.3   If any provision of this Policy is held to be invalid or unenforceable under applicable law, that provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

27.  Disclaimer

27.1   Users should promptly report any suspicious, deceptive, fraudulent, or unwanted communication that claims to originate from PRNV Services, and should exercise caution before responding to, clicking on links within, or sharing information in response to any such communication.

27.2   PRNV Services does not, through its official channels, request sensitive credentials or confidential information in a manner inconsistent with its published practices. Communications that do so should be treated as suspicious and reported.

27.3   Certain operational, transactional, service-related, security, or legally required communications may continue to be sent where necessary and permitted by applicable law, irrespective of marketing preferences, as such communications are integral to the services provided and to account security.

27.4   Nothing in this Policy creates any warranty or guarantee beyond those expressly required under applicable law, and this Policy is to be read together with the Terms & Conditions, the Privacy Policy, and other applicable policies of PRNV Services.

28.  Contact Information

For any questions, concerns, or reports relating to this Anti-Spam Policy, or to report spam, abuse, or suspicious communications, Users may contact the Communications Compliance Officer of PRNV Services using the details below:

PRNV Services endeavours to acknowledge and review valid communications and reports within a reasonable period and to respond in accordance with this Policy and applicable law.

Conclusion

PRNV Services is committed to maintaining communication channels that are responsible, transparent, secure, and worthy of the trust placed in the Platform by its Users. Through this Anti-Spam Policy, PRNV Services reaffirms its dedication to the following enduring commitments:

•      Responsible and Transparent Communications — communicating honestly, lawfully, and respectfully across all platforms and channels.

•      User Privacy and Communication Preferences — honouring the consent choices and communication preferences of every User.

•      Prevention of Spam and Communication Abuse — actively preventing, detecting, and addressing spam, deceptive messaging, and misuse of communication systems.

•      Information Security and Fraud Prevention — safeguarding communication channels against unauthorised, fraudulent, and malicious activity.

•      Regulatory Compliance — conducting its communication practices in accordance with applicable Indian information technology, data protection, and communication laws.

•      Continuous Improvement — regularly reviewing and strengthening its communication governance and digital communication practices.

By upholding these commitments, PRNV Services seeks to ensure a safe, respectful, and trustworthy communication environment for its customers, service professionals, business partners, and all visitors to www.prnvservices.com.