ANTI-FRAUD POLICY

Fraud Prevention, Detection, Investigation & Platform Integrity Framework

Governed by the Laws of the Republic of India

Document Control

1.  Introduction

PRNV Services operates a technology-enabled platform that connects independent service professionals, skilled technicians, vendors, and businesses with customers and users across India through a unified set of digital interfaces, including its website, mobile applications, customer portals, and related online services. As a platform that facilitates digital interaction, listing, discovery, and communication between independent parties, PRNV Services places the highest importance on the integrity, safety, and trustworthiness of its digital environment.

This Anti-Fraud Policy (the “Policy”) sets out the principles, standards, controls, and procedures adopted by PRNV Services to prevent, detect, deter, investigate, and respond to fraudulent, deceptive, unlawful, and unauthorized activities across all of its digital platforms and services. The Policy reflects the commitment of PRNV Services to operate with integrity, to safeguard its users and information assets, and to maintain a secure, fair, and reliable platform for all stakeholders.

PRNV Services maintains a zero-tolerance approach toward fraud and any form of deceptive, unlawful, or unauthorized conduct. This Policy is intended to communicate that commitment clearly to all users, service professionals, business partners, regulatory authorities, and general website visitors, and to describe the reasonable administrative, technical, and operational measures implemented to protect the platform and its community.

2.  Purpose of this Anti-Fraud Policy

The purpose of this Anti-Fraud Policy is to establish a clear and consistent framework for fraud prevention and risk management across the PRNV Services platform. Specifically, this Policy aims to:

(a)   articulate PRNV Services' commitment to integrity, ethical conduct, and responsible platform governance;

(b)   define the categories of fraudulent, deceptive, unlawful, and unauthorized activities that are strictly prohibited on the platform;

(c)   set out the responsibilities of users, service professionals, and PRNV Services in preventing and addressing fraud;

(d)   describe the reasonable identity-verification, information-validation, monitoring, and security measures implemented to detect and deter fraud;

(e)   provide accessible channels and procedures for reporting suspected fraudulent or suspicious activities;

(f)    explain the investigation, corrective, and preventive actions that may be undertaken where fraud is suspected or established;

(g)   affirm PRNV Services' commitment to cooperate with lawful investigations and regulatory requirements in accordance with applicable law; and

(h)   support the continuous improvement of the platform's fraud detection, prevention, and response capabilities.

3.  Scope and Applicability

3.1  Platforms covered. This Policy applies to all digital platforms, systems, and services owned, operated, controlled, or made available by PRNV Services, including without limitation the following:

•     the PRNV Services website (www.prnvservices.com);

•     PRNV Services mobile applications across supported operating systems;

•     customer portals and account dashboards;

•     online services and platform features;

•     communication channels operated or facilitated by the platform;

•     digital content and technology platforms provided by PRNV Services;

•     information systems and databases maintained by PRNV Services; and

•     network infrastructure and technology resources supporting the platform.

3.2  Persons covered. This Policy applies to every person and entity that accesses, browses, registers on, lists on, or otherwise uses the platform in any capacity, including customers and users, independent service professionals and technicians, businesses and vendors, business partners, and general visitors to the platform.

3.3  Relationship with other policies. This Policy supplements, and must be read together with, the Terms and Conditions, Privacy Policy, Acceptable Use provisions, and other policies published by PRNV Services. In the event of any inconsistency relating specifically to fraud prevention, the provisions of this Policy shall guide interpretation to the extent permitted by applicable law.

3.4  Continued applicability. Acceptance of this Policy is a condition of continued access to and use of the platform. PRNV Services may apply this Policy to conduct occurring on, through, or in connection with the platform, including conduct that affects other users, the platform's systems, or its information assets.

4.  Definitions

For the purposes of this Anti-Fraud Policy, the following terms shall have the meanings set out below. Other capitalised terms not defined here shall carry the meaning given to them in the platform's Terms and Conditions or applicable law.

5.  Nature of Platform Services

5.1  Technology-enabled platform. PRNV Services is a technology-enabled platform that provides digital infrastructure enabling independent service professionals to create listings and profiles, and enabling users to discover, view, and connect with such professionals. PRNV Services functions as a facilitator of digital interaction and is not itself a provider of the underlying professional, technical, repair, healthcare, educational, or other end-services listed by independent service professionals.

5.2  Independent relationships. Listings and profiles on the platform are created and maintained by independent service professionals in their own capacity. Arrangements, communications, and engagements between users and service professionals are entered into directly between those parties. PRNV Services does not control, supervise, or guarantee the conduct of any independent party using the platform.

5.3  Relevance to fraud prevention. Because the platform brings together independent parties in a digital environment, the integrity of identities, information, communications, and system access is essential to maintaining trust. This Policy addresses fraud and abuse arising from the misuse of platform identities, information, features, systems, and infrastructure, and is designed to protect users, service professionals, and the platform itself.

6.  Commitment to Integrity and Fraud Prevention

PRNV Services is committed to operating its platform with the highest standards of integrity and ethical conduct. This commitment extends across every aspect of the platform's design, governance, and operation, and is reflected in the following undertakings:

(a)   Integrity and ethical business practices — conducting platform operations honestly, fairly, and responsibly;

(b)   Fraud prevention and risk management — implementing reasonable measures to identify, assess, and mitigate fraud risks on an ongoing basis;

(c)   Information security and privacy protection — protecting the confidentiality, integrity, and availability of platform information and the personal information of users in accordance with applicable law;

(d)   Responsible platform governance — maintaining clear policies, accountable processes, and appropriate oversight of platform integrity; and

(e)   Regulatory compliance and user trust — operating in compliance with applicable Indian laws and regulations and upholding the continued trust of the platform's community.

7.  Fraud Prevention Principles

PRNV Services approaches fraud prevention through a set of guiding principles that inform the design and operation of its controls:

7.1  Prevention first. PRNV Services seeks to prevent fraud at the earliest reasonable stage through sound platform design, access controls, verification measures, and user awareness.

7.2  Risk-based approach. Fraud-prevention measures are applied in a manner proportionate to the assessed level of risk associated with particular activities, features, and circumstances.

7.3  Layered controls. PRNV Services relies on a combination of administrative, technical, and operational controls so that no single point of failure undermines platform integrity.

7.4  Transparency and fairness. Fraud-prevention measures are applied in good faith, fairly, and with respect for the legitimate interests and rights of users, to the extent consistent with the need to protect the platform.

7.5  Accountability. Responsibility for fraud prevention is clearly assigned within PRNV Services, supported by appropriate escalation and oversight.

7.6  Continuous improvement. Fraud-prevention capabilities are reviewed and enhanced over time in response to emerging risks, incidents, and developments in technology and regulation.

7.7  Privacy by design. Fraud-prevention activities are conducted with due regard to data minimisation, purpose limitation, and the protection of personal information in accordance with applicable law.

8.  Types of Fraud and Prohibited Activities

The following categories describe conduct that is strictly prohibited on the platform. The categories are illustrative and not exhaustive; any other fraudulent, deceptive, unlawful, or unauthorized activity is equally prohibited. Engaging in, attempting, assisting, or facilitating any of the following may result in investigation and the measures described in this Policy.

8.1  Identity Misrepresentation

Providing false, inaccurate, misleading, or stolen identity information; misrepresenting one's name, qualifications, credentials, affiliations, or status; or otherwise creating a false impression of identity when accessing, registering on, or using the platform.

8.2  Impersonation and Unauthorized Account Usage

Pretending to be another person, service professional, business, or representative of PRNV Services; using another person's account or credentials without authorisation; or permitting unauthorized persons to access or use an account.

8.3  Submission of False or Misleading Information

Submitting, publishing, or communicating false, misleading, deceptive, or materially incomplete information through any listing, profile, form, review, communication, or platform feature, including information intended to deceive other users or PRNV Services.

8.4  Forged, Altered, or Fraudulent Documents

Creating, uploading, submitting, or relying upon documents that are forged, altered, fabricated, or otherwise fraudulent, including documents purporting to evidence identity, qualifications, authorisation, or any other matter relevant to platform use.

8.5  Unauthorized Access to Systems or Information

Accessing or attempting to access any account, system, database, network, or information without authorisation; exceeding authorised access; or accessing areas of the platform not intended for the user.

8.6  Account Takeover Attempts

Attempting to gain control of another user's or service professional's account through any means, including the use of stolen, guessed, or unlawfully obtained credentials, or through manipulation of account-recovery or authentication processes.

8.7  Phishing, Social Engineering, and Deceptive Practices

Engaging in phishing, pretexting, social engineering, or other deceptive practices intended to obtain credentials, personal information, or unauthorized access, or to induce any person to act against their interests or the integrity of the platform.

8.8  Creation of Fake Profiles or Duplicate Accounts

Creating fake, fictitious, or impersonating profiles; establishing duplicate or multiple accounts to circumvent platform rules or controls; or operating accounts in a coordinated manner to deceive or manipulate.

8.9  Malicious Software, Automated Abuse, or System Manipulation

Introducing or attempting to introduce viruses, malware, or other harmful code; deploying bots, scrapers, or other automated tools to abuse the platform; or otherwise manipulating, overloading, or interfering with platform systems and functionality.

8.10  Circumvention of Platform Security Measures

Bypassing, disabling, defeating, or attempting to circumvent any security, authentication, verification, rate-limiting, or access-control measure implemented on the platform.

8.11  Misuse of Communications or Platform Features

Misusing communication channels or platform features to deceive, harass, spam, defraud, or mislead other users; sending fraudulent or deceptive messages; or exploiting platform features for unauthorized or unlawful purposes.

8.12  Any Other Fraudulent, Deceptive, Illegal, or Unauthorized Activities

Engaging in any other activity that is fraudulent, deceptive, dishonest, illegal, or unauthorized, or that is intended to compromise the integrity, security, fairness, or lawful operation of the platform, its users, its systems, or its information assets.

9.  Responsibilities of Users

Users share responsibility for maintaining the integrity and security of the platform. By using the platform, each user agrees to:

(a)   provide accurate, current, and complete information and refrain from any form of misrepresentation;

(b)   safeguard their devices, credentials, and communications, and keep login details confidential;

(c)   use the platform only for lawful and authorized purposes and in accordance with applicable policies;

(d)   refrain from engaging in, attempting, or facilitating any prohibited or fraudulent activity described in this Policy;

(e)   exercise reasonable care and judgement when interacting with other parties on the platform;

(f)    promptly report suspected fraud, suspicious activity, or any unauthorized use of their account; and

(g)   cooperate, to the extent reasonable and lawful, with measures taken by PRNV Services to protect the platform and its community.

10.  Responsibilities of Service Professionals

In addition to the responsibilities applicable to all users, service professionals who create listings or profiles on the platform agree to:

(a)   ensure that all information, descriptions, and credentials presented in their listings and profiles are truthful, accurate, and not misleading;

(b)   refrain from submitting forged, altered, or fraudulent documents or making false declarations;

(c)   maintain the security and confidentiality of their account credentials and not share or transfer access in an unauthorized manner;

(d)   avoid creating fake, duplicate, or impersonating profiles or otherwise manipulating platform visibility or ranking through deceptive means;

(e)   interact with users honestly and refrain from any deceptive, misleading, or fraudulent communication or conduct;

(f)    comply with applicable laws and with the platform's policies relevant to their activity; and

(g)   cooperate, to the extent reasonable and lawful, with any verification, validation, or investigation undertaken by PRNV Services.

11.  Responsibilities of PRNV Services

PRNV Services undertakes to apply reasonable effort and care in support of fraud prevention and platform integrity. In particular, PRNV Services endeavours to:

(a)   implement and maintain reasonable administrative, technical, and operational controls designed to prevent and detect fraud;

(b)   provide accessible channels through which suspected fraud and suspicious activity may be reported;

(c)   review and investigate reports of suspected fraud in a reasonable and proportionate manner;

(d)   apply corrective and preventive measures where reasonably necessary to protect users, systems, and information assets;

(e)   handle personal information involved in fraud prevention in accordance with applicable data-protection law and the platform's Privacy Policy;

(f)    cooperate with lawful investigations and regulatory requirements where required by applicable law; and

(g)   review and seek to improve its fraud detection, prevention, and response capabilities over time.

12.  Identity Verification and Information Validation Measures

12.1  Verification measures. PRNV Services may apply reasonable measures to verify identities and validate information submitted in connection with platform accounts, listings, and use. Such measures may include, where appropriate, verification of contact details, validation of submitted information, document checks, and the use of authentication mechanisms such as one-time passwords.

12.2  Purpose and proportionality. Verification and validation measures are applied for the purposes of deterring fraud, confirming the reasonableness of submitted information, and protecting the platform and its users. The nature and extent of any verification may vary according to the assessed level of risk.

12.3  User cooperation. Users and service professionals may be requested to provide additional information or to re-verify their identity or information from time to time. Reasonable cooperation with such requests supports the integrity of the platform.

12.4  Limitations of verification. Any verification or validation undertaken by PRNV Services is a limited-scope measure intended to deter manifestly fraudulent activity. It does not constitute certification, endorsement, or a guarantee of the accuracy, genuineness, or completeness of any identity, document, qualification, or information, and should not be relied upon as such by any party.

12.5  Handling of information. Personal information collected for verification and validation is handled in accordance with applicable data-protection law and the platform's Privacy Policy, including principles of purpose limitation, data minimisation, and reasonable security.

13.  Fraud Detection, Monitoring, and Prevention Controls

13.1  Reasonable controls. PRNV Services implements reasonable administrative, technical, and operational controls designed to detect and prevent fraudulent and unauthorized activity across the platform.

These controls may include, without limitation:

(a)   access controls, authentication mechanisms, and credential-protection measures;

(b)   monitoring of platform activity for patterns or indicators associated with fraud or abuse;

(c)   automated and manual review of accounts, listings, communications, and activity where appropriate;

(d)   rate-limiting, anomaly detection, and other measures to address automated abuse or system manipulation;

(e)   logging and record-keeping to support detection, investigation, and audit; and

(f)    controls intended to protect systems, networks, databases, and information assets.

13.2  Consent to reasonable monitoring. By using the platform, users acknowledge that PRNV Services may apply reasonable monitoring and detection measures to platform activity for the purposes of fraud prevention, security, and platform integrity, consistent with applicable law and the platform's Privacy Policy.

13.3  Evolving measures. The specific controls applied by PRNV Services may evolve over time. PRNV Services may introduce, modify, or discontinue particular measures as part of its ongoing efforts to address emerging risks and to improve platform integrity.

14.  Security Monitoring and Risk Assessments

14.1  Security monitoring. PRNV Services applies reasonable security monitoring of its information systems, databases, network infrastructure, and technology resources to support the early identification of security and fraud-related risks affecting the platform.

14.2  Risk assessments. PRNV Services seeks to assess fraud and security risks on a periodic and event-driven basis, taking into account the nature of platform activity, emerging threats, and incidents. The findings of such assessments inform the selection, calibration, and improvement of fraud-prevention controls.

14.3  Protective focus. Security monitoring and risk assessments are directed at protecting users, service professionals, systems, and information assets, and at maintaining the integrity, confidentiality, and availability of platform resources, consistent with applicable law and the platform's Privacy Policy.

14.4  Proportionality and privacy. Monitoring and assessment activities are conducted in a proportionate manner and with due regard to the protection of personal information, in accordance with applicable data-protection law.

15.  Reporting Suspected Fraudulent Activities

15.1  Encouragement to report. PRNV Services encourages users, service professionals, business partners, and visitors to promptly report any suspected fraudulent activity, suspicious conduct, security concern, or unauthorized use of an account or the platform.

15.2  How to report. Suspected fraud and suspicious activity may be reported to the Fraud Prevention Officer using the contact details set out in the Contact Information section of this Policy. To assist review, reports should where possible include a description of the activity, the relevant accounts, listings, or communications, and any supporting information.

15.3  Good-faith reporting. Reports made in good faith are valued as an important part of protecting the platform community. PRNV Services seeks to handle reports and reporter information with appropriate care and confidentiality, consistent with the need to investigate and with applicable law.

15.4  Acknowledgement and handling. Reports of suspected fraud are reviewed and, where appropriate, investigated in accordance with the procedures described in this Policy. The nature and timing of any response may depend on the circumstances and the information available.

16.  Investigation Procedures

16.1  Initiation. PRNV Services may initiate a review or investigation upon receipt of a report, upon detection of indicators of fraud through its monitoring measures, or where it otherwise reasonably suspects fraudulent or unauthorized activity.

16.2  Conduct of investigation. Investigations are conducted in a reasonable, fair, and proportionate manner. They may include examination of relevant accounts, listings, communications, logs, and records; requests for additional information; and consultation with internal personnel and, where appropriate, external advisors or partners, consistent with applicable law.

16.3  Internal escalation. Matters are escalated internally to the Fraud Prevention Officer or other appropriate personnel according to their nature and seriousness, supporting accountable and consistent handling.

16.4  Interim measures. Where reasonably necessary to protect users, systems, or information assets during an investigation, PRNV Services may apply temporary measures as described in the section on Temporary Restrictions, Suspensions, or Access Limitations.

16.5  Cooperation. Users and service professionals are expected to cooperate reasonably and lawfully with investigations, including by responding to enquiries and providing relevant information, to the extent permitted by applicable law.

16.6  Outcome. On conclusion of an investigation, PRNV Services may take corrective and preventive actions as described in this Policy, or may close the matter where no further action is warranted. Determinations are made in good faith and on a reasonable basis having regard to the available information.

17.  Corrective and Preventive Actions

Where fraud is suspected or established, or where conduct otherwise violates this Policy, PRNV Services may take one or more corrective and preventive actions that are reasonable and proportionate in the circumstances, including without limitation:

(a)   issuing warnings or requesting corrective steps;

(b)   requiring re-verification of identity or information;

(c)   removing, disabling, or restricting access to listings, profiles, content, or features;

(d)   applying temporary restrictions, suspensions, or access limitations to an account;

(e)   terminating or permanently disabling access to the platform;

(f)    strengthening or adjusting fraud-prevention controls to address identified risks; and

(g)   taking such other lawful measures as are reasonably necessary to protect users, systems, information assets, and platform integrity.

17.1  Proportionate application. Corrective and preventive actions are applied with regard to the seriousness of the conduct, the risk to the platform and its users, and the requirements of applicable law.

17.2  No waiver. Any decision by PRNV Services not to take a particular action in a given case does not waive its right to take action in respect of the same or similar conduct on another occasion.

18.  Temporary Restrictions, Suspensions, or Access Limitations

18.1  When applied. Where reasonably necessary to protect users, systems, or information assets — including during the review or investigation of suspected fraud — PRNV Services may apply temporary restrictions, suspensions, or limitations to an account, listing, feature, or access.

18.2  Nature of measures. Such measures may include limiting access to certain features, temporarily disabling an account or listing, restricting communications, or other proportionate limitations intended to mitigate risk pending further review.

18.3  Duration and review. Temporary measures are intended to remain in place only for so long as is reasonably necessary in the circumstances. PRNV Services may review such measures and may lift, modify, extend, or convert them into further action depending on the outcome of any investigation.

18.4  Communication. Where appropriate and consistent with the need to protect the platform and comply with applicable law, PRNV Services may inform the affected user of the existence of a restriction and of any reasonable steps that may be available to address the matter.

19.  Preservation of Evidence and Records

19.1  Preservation. Where fraud is suspected or established, PRNV Services may preserve relevant evidence and records, including account information, listings, communications, logs, and related materials, for the purposes of investigation, enforcement, compliance, and the protection of the platform and its users.

19.2  Retention. Such evidence and records are retained for a reasonable period as necessary for the purposes described above or as required under applicable law, after which they are handled in accordance with the platform's data-handling and retention practices.

19.3  Integrity of records. PRNV Services seeks to maintain the integrity and security of preserved evidence and records, consistent with applicable law and the platform's Privacy Policy.

19.4  Privacy. Personal information contained in preserved evidence and records is handled in accordance with applicable data-protection law and the platform's Privacy Policy.

20.  Cooperation with Regulatory Authorities and Law Enforcement, Where Required by Applicable Law

20.1  Lawful cooperation. PRNV Services is committed to cooperating with lawful investigations and with regulatory authorities and law enforcement agencies, where required by applicable law or in response to valid legal process.

20.2  Disclosure. PRNV Services may disclose information, including relevant records and personal information, to regulatory authorities, law enforcement agencies, courts, or other competent authorities where such disclosure is required by applicable law, is made in response to valid legal process, or is reasonably necessary to protect the rights, safety, or property of users, the public, or PRNV Services.

20.3  Manner of cooperation. Cooperation and disclosure are undertaken in accordance with applicable law, including applicable data-protection requirements, and in a manner proportionate to the request and the circumstances.

21.  User Awareness and Security Best Practices

PRNV Services encourages users and service professionals to adopt sound security practices to help protect themselves and the wider platform community against fraud. Recommended practices include:

(a)   keeping account credentials, passwords, and one-time passwords (OTPs) confidential and never sharing them with others;

(b)   using strong, unique passwords and updating them where appropriate;

(c)   being cautious of unsolicited or suspicious messages, links, or requests for personal information or credentials;

(d)   verifying the authenticity of communications that purport to come from PRNV Services through official channels;

(e)   keeping devices, applications, and security software up to date;

(f)    reviewing account activity and reporting anything unexpected or suspicious; and

(g)   promptly reporting suspected fraud, phishing, or unauthorized account access.

22.  Privacy and Confidentiality Considerations

22.1  Alignment with data-protection law. Fraud-prevention, monitoring, investigation, and record-keeping activities involving personal information are conducted in accordance with applicable Indian data-protection law and the platform's Privacy Policy.

22.2  Purpose limitation and minimisation. Personal information processed for fraud-prevention purposes is limited to what is reasonably necessary for those purposes, and is processed in a manner consistent with the principles of purpose limitation and data minimisation.

22.3  Confidentiality. PRNV Services seeks to handle information relating to reports, investigations, and reporters with appropriate confidentiality, consistent with the need to investigate, take action, and comply with applicable law.

22.4  Security of information. PRNV Services applies reasonable security measures to protect personal information processed in connection with fraud prevention against unauthorized access, disclosure, alteration, or loss, in accordance with applicable law.

23.  Compliance Monitoring and Periodic Reviews

23.1  Monitoring of compliance. PRNV Services seeks to monitor adherence to this Policy and the effectiveness of its fraud-prevention controls as part of its responsible platform governance.

23.2  Periodic review. This Policy and the controls it describes are reviewed periodically and on an event-driven basis, taking into account operational experience, incidents, emerging risks, and developments in technology and applicable law.

23.3  Continuous improvement. Findings from compliance monitoring and reviews inform the continuous improvement of the platform's fraud detection, prevention, and response capabilities.

24.  Amendments and Updates

24.1  Right to amend. PRNV Services may amend, update, or revise this Anti-Fraud Policy from time to time to reflect changes in its practices, technology, operational requirements, or applicable law, or to enhance fraud prevention.

24.2  Publication of changes. Any amendments will be published on www.prnvservices.com and, where appropriate, communicated through the platform. The version and status of the Policy are indicated in the Document Control panel of this Policy.

24.3  Continued use. Continued access to or use of the platform after an updated Policy is published constitutes acceptance of the updated Policy, to the extent permitted by applicable law. Users are encouraged to review this Policy periodically.

25.  Governing Law and Jurisdiction

25.1  Governing law. This Anti-Fraud Policy is governed by and construed in accordance with the laws of the Republic of India, including, as applicable, the Information Technology Act, 2000 and rules made thereunder; the Indian Contract Act, 1872; the Consumer Protection Act, 2019 and rules made thereunder; the Digital Personal Data Protection Act, 2023; the Bharatiya Nyaya Sanhita, 2023; and other applicable Indian statutes, rules, and regulations in force from time to time.

25.2  Jurisdiction. Subject to applicable law, the courts at Hyderabad, Telangana, India shall have exclusive jurisdiction over any matter arising out of or in connection with this Policy, without prejudice to any mandatory rights available under applicable law.

25.3  Severability. If any provision of this Policy is held to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect, and the invalid or unenforceable provision shall be interpreted to give effect, to the greatest extent permitted by law, to its intended purpose.

26.  Contact Information

Questions, concerns, and reports relating to this Anti-Fraud Policy or to suspected fraudulent or suspicious activity may be directed to the Fraud Prevention Officer at the details below:

PRNV Services endeavours to acknowledge and address communications and reports relating to fraud in a reasonable and timely manner, consistent with the circumstances and applicable law.

Disclaimer

This Disclaimer forms an integral part of the PRNV Services Anti-Fraud Policy and should be read together with all other provisions of this Policy and the platform's other policies.

Nothing in this Policy creates any warranty or guarantee beyond what is expressly stated, and nothing in this Policy is intended to limit any right or remedy available under applicable law that cannot be lawfully excluded or limited.

Conclusion — Our Continuing Commitment

PRNV Services reaffirms its enduring commitment to protecting the integrity, security, and trustworthiness of its platform and the community it serves. Fraud prevention is treated not as a one-time exercise but as an ongoing responsibility woven into the design, governance, and operation of the platform.

In particular, PRNV Services remains committed to:

(a)   integrity and ethical operations across all aspects of the platform;

(b)   fraud prevention and risk management through reasonable, layered, and risk-based controls;

(c)   information security and privacy protection for users and information assets;

(d)   transparency and accountability in its policies and processes;

(e)   regulatory compliance with applicable Indian laws and regulations; and

(f)    continuous enhancement of its fraud detection, prevention, and response capabilities.