ACCESSIBILITY STATEMENT

PRNV Services is committed to making its digital platforms usable by everyone, including people with disabilities. This Accessibility Statement explains our commitment, our approach, the accessibility features we provide, and how you can reach us with feedback or to report an accessibility barrier.

Table of Contents

1.  Introduction.................................................................................................................................. 3

2.  Purpose of this Accessibility Statement........................................................................................ 4

3.  Scope and Applicability................................................................................................................ 5

4.  Accessibility Commitment............................................................................................................ 6

5.  Our Approach to Digital Accessibility............................................................................................ 7

6.  Accessibility Principles................................................................................................................. 8

7.  Accessibility Features and Measures........................................................................................... 9

8.  Website Accessibility Features................................................................................................... 10

9.  Mobile Application Accessibility Features................................................................................... 11

10.  Accessible Communication Channels...................................................................................... 12

11.  Compatibility with Assistive Technologies................................................................................ 13

12.  Accessibility for Users with Disabilities..................................................................................... 14

13.  Continuous Improvement and Accessibility Reviews................................................................ 15

14.  Third-Party Content and Services............................................................................................. 16

15.  Accessibility Feedback and Suggestions.................................................................................. 17

16.  Reporting Accessibility Issues.................................................................................................. 18

17.  Response and Resolution Process........................................................................................... 19

18.  Accessibility Training and Awareness...................................................................................... 20

19.  Policy Updates and Amendments............................................................................................. 21

20.  Governing Law and Jurisdiction............................................................................................... 22

21.  Contact Information.................................................................................................................. 23

Accessibility Disclaimer................................................................................................................... 24

Our Continuing Commitment........................................................................................................... 24

1. Introduction

PRNV Services (“PRNV Services”, “we”, “us”, or “our”) operates www.prnvservices.com as a technology-enabled digital platform that connects independent service professionals and businesses directly with customers across India. As a modern, technology-driven organisation, we believe that the benefits of a connected digital economy should be available to every person, regardless of ability, disability, age, device, or assistive technology used.

This Accessibility Statement sets out the steps PRNV Services takes to design, build, and maintain digital experiences that are perceivable, operable, understandable, and robust for all users. It reflects our ongoing commitment to inclusion, equal access, user-friendly design, and the continuous improvement of digital accessibility across all of our platforms and services.

We recognise that digital accessibility is a continuous journey rather than a one-time exercise. Accordingly, we work on an ongoing basis to identify, reduce, and remove barriers to access wherever reasonably practicable, and we welcome feedback from our users to help us improve.

2. Purpose of this Accessibility Statement

The purpose of this Accessibility Statement is to clearly communicate PRNV Services’ commitment to digital accessibility and to describe the measures we have adopted to make our digital platforms inclusive and usable by the widest possible audience.

This Statement is intended to:

▪     Affirm our commitment to providing accessible, inclusive, and barrier-free digital experiences.

▪     Explain the accessibility principles and standards that guide the design and development of our platforms.

▪     Describe the accessibility features and measures implemented across our website, mobile applications, and other digital channels.

▪     Inform users about compatibility with assistive technologies such as screen readers, screen magnifiers, and alternative input devices.

▪     Provide a clear, accessible channel through which users can share feedback, suggestions, or report accessibility issues.

▪     Reaffirm our dedication to the continuous enhancement of accessibility and usability over time.

3. Scope and Applicability

This Accessibility Statement applies to all digital platforms, products, services, and channels owned, operated, controlled, or maintained by PRNV Services. It is written to be relevant to customers, service professionals, business partners, regulatory authorities, and general website visitors alike.

This Statement applies to:

▪     Website. The PRNV Services website hosted at www.prnvservices.com and all associated web pages and online interfaces.

▪     Mobile Applications. Our mobile applications and app-based interfaces made available across supported platforms and devices.

▪     Customer Portals. Registration areas, dashboards, profile pages, and self-service portals provided to users.

▪     Online Services. Digital tools, forms, search and listing features, and other interactive online services.

▪     Communication Channels. Email, in-platform messaging, notifications, support channels, and other digital communications.

▪     Digital Content and Technology Platforms. Text, images, documents, and other digital content delivered through our technology infrastructure.

Where any content or functionality is supplied by a third party and is outside our direct control, the provisions of Section 14 (Third-Party Content and Services) shall apply.

4. Accessibility Commitment

PRNV Services is firmly committed to ensuring that its digital platforms are accessible to and usable by all individuals, including persons with disabilities. Accessibility and inclusion are core values that inform how we design, build, test, and maintain our technology.

We are committed to:

▪     Providing accessible digital experiences that support diverse user needs and abilities.

▪     Continuously improving accessibility features across all of our platforms and services.

▪     Removing barriers to access wherever it is reasonably practicable to do so.

▪     Encouraging and acting upon accessibility feedback received from our users.

▪     Supporting compatibility with a broad range of assistive technologies.

▪     Upholding the principles of non-discrimination and equal opportunity in the digital environment.

5. Our Approach to Digital Accessibility

Our approach to digital accessibility is guided by internationally recognised best practices and applicable Indian standards. We aim to align our digital platforms with the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA as a practical benchmark, while having regard to the Guidelines for Indian Government Websites (GIGW) and the spirit of the Rights of Persons with Disabilities Act, 2016.

In practice, our approach includes:

▪     Inclusive design. Considering accessibility from the early stages of design and development rather than treating it as an afterthought.

▪     Standards-based development. Building with clean, semantic, standards-compliant code that supports assistive technologies.

▪     Ongoing evaluation. Reviewing and testing our platforms over time to identify and address accessibility barriers.

▪     User-centric improvement. Treating user feedback as a valuable input that helps us prioritise and refine accessibility enhancements.

▪     Reasonable accommodation. Making reasonable efforts to provide accessible alternatives where a barrier cannot be immediately removed.

6. Accessibility Principles

PRNV Services follows the four foundational principles of accessible digital design, commonly summarised as Perceivable, Operable, Understandable, and Robust (the “POUR” principles). These principles underpin the Web Content Accessibility Guidelines and shape our approach to building inclusive digital experiences.

6.1  Perceivable Information and Interfaces

Information and user interface components are presented in ways that users can perceive. We aim to provide text alternatives for meaningful non-text content, maintain readable text and reasonable colour contrast, and structure content so that it can be presented in different ways without losing meaning.

6.2  Operable Navigation and Controls

User interface components and navigation are designed to be operable. We aim to support keyboard navigation, provide logical and consistent navigation, avoid content that is known to cause difficulty, and give users adequate means to find content and orient themselves within our platforms.

6.3  Understandable Content and Communications

Information and the operation of the interface are designed to be understandable. We aim to use clear and plain language wherever practicable, present content in a predictable and consistent manner, and help users avoid and correct mistakes when entering information.

6.4  Robust and Compatible Technologies

Content is built to be robust enough to work reliably with current and future technologies, including assistive technologies. We aim to use standards-compliant markup so that content can be interpreted dependably by a wide variety of user agents and assistive tools.

7. Accessibility Features and Measures

PRNV Services has implemented, and continues to work on, a range of accessibility features and measures designed to support users of differing abilities and needs across our digital platforms.

These features and measures include:

▪     Support for keyboard navigation, enabling users to move through and operate interactive elements without relying solely on a mouse or pointer.

▪     Readable content presented in clear and accessible language, with a logical heading and content structure.

▪     Compatibility with screen readers and other assistive technologies through the use of standards-based markup.

▪     Alternative text for meaningful images where applicable, so that non-text information can be conveyed to assistive technologies.

▪     Logical navigation and a consistent content structure that helps users orient themselves and find what they need.

▪     Reasonable efforts to maintain sufficient colour contrast and legible typography for improved readability.

▪     Ongoing, reasonable efforts to improve accessibility and usability across our platforms over time.

8. Website Accessibility Features

Our website at www.prnvservices.com is designed with accessibility and usability in mind. We work to ensure that visitors can access information and use core features effectively, including with the assistance of supportive technologies.

Website accessibility considerations include:

▪     Keyboard-accessible navigation for links, buttons, and interactive controls where reasonably practicable.

▪     A logical heading structure and clear page organisation to aid orientation and comprehension.

▪     Descriptive link text and meaningful labels to help users understand the purpose of controls.

▪     Alternative text for meaningful images so that important visual information is conveyed to assistive technologies.

▪     Readable text with attention to legible typography and reasonable colour contrast.

▪     Responsive layouts intended to support a range of screen sizes and devices.

9. Mobile Application Accessibility Features

PRNV Services aims to extend its commitment to accessibility to its mobile applications, so that users can access our services conveniently across devices.

Mobile accessibility considerations include:

▪     Support for platform-level accessibility features and built-in screen readers where reasonably practicable.

▪     Clear, consistent, and predictable navigation suited to touch and assistive input.

▪     Readable text and consideration of scalable text settings provided by the device.

▪     Meaningful labels for interactive elements to support assistive technologies.

▪     Layouts designed to remain usable across varied screen sizes and orientations.

As our mobile applications evolve, we will continue to review and enhance their accessibility as part of our continuous improvement process.

10. Accessible Communication Channels

PRNV Services seeks to ensure that the ways in which we communicate with users are accessible and inclusive. We aim to offer more than one means of contact so that users can choose the channel that best meets their needs.

Accessible communication measures include:

▪     Providing multiple channels of contact, including email and other digital communication options.

▪     Using clear and plain language in important communications and notifications wherever practicable.

▪     Structuring communications so that they can be read by assistive technologies.

▪     Responding to accessibility-related requests and providing reasonable alternatives where required.

11. Compatibility with Assistive Technologies

PRNV Services aims to make its digital platforms compatible with a broad range of assistive technologies used by people with disabilities. By building with standards-based markup, we seek to support tools that many users rely on to access digital content.

We aim to support compatibility with technologies such as:

▪     Screen readers that convert on-screen content into speech or refreshable braille output.

▪     Screen magnification tools that enlarge content for users with low vision.

▪     Keyboard-only navigation and alternative input devices.

▪     Operating system and browser accessibility settings, such as text resizing and high-contrast modes.

Because assistive technologies and devices vary widely and are updated frequently, we cannot guarantee compatibility in every possible combination; however, we make reasonable efforts to support widely used assistive tools and to address compatibility issues that are brought to our attention.

12. Accessibility for Users with Disabilities

PRNV Services is committed to supporting users with a wide range of disabilities, including visual, auditory, motor, cognitive, and other impairments. We design and maintain our digital platforms with the goal of enabling equal access and a dignified, user-friendly experience for everyone.

Our support for users with disabilities reflects our commitment to:

▪     Equal access to digital services and information, without discrimination.

▪     Inclusive, user-centric design that takes account of diverse needs and abilities.

▪     Reasonable accommodation through accessible alternatives where a barrier cannot be immediately removed.

▪     Responsiveness to individual accessibility requests submitted through our contact channels.

We encourage users who require assistance, or who encounter difficulty accessing any part of our platforms, to contact us using the details provided in Section 21 so that we can help and, where possible, provide a suitable alternative.

13. Continuous Improvement and Accessibility Reviews

Accessibility is an ongoing commitment rather than a fixed destination. PRNV Services treats accessibility as an integral part of how we build and maintain our digital platforms, and we work to enhance it over time.

Our continuous improvement practices include:

▪     Periodic review and evaluation of our digital platforms to identify accessibility barriers.

▪     Prioritising and addressing identified issues as part of our ongoing development cycles.

▪     Incorporating user feedback and suggestions into our accessibility roadmap.

▪     Updating this Accessibility Statement to reflect meaningful changes in our practices.

Through these practices, we aim to make steady, reasonable progress toward an increasingly accessible and inclusive digital experience.

14. Third-Party Content and Services

Our digital platforms may include content, links, integrations, or services provided by third parties that are outside the direct control of PRNV Services. While we value accessibility throughout our platforms, we may not be able to guarantee or control the accessibility of such third-party content, integrations, or technologies.

In relation to third-party content and services:

▪     We make reasonable efforts to work with partners and providers who share our commitment to accessibility.

▪     Certain third-party content, integrations, or technologies may not always be fully accessible, and their accessibility remains the responsibility of the respective third party.

▪     Where a third-party barrier is brought to our attention, we will make reasonable efforts to address it or to provide an accessible alternative where practicable.

We encourage users who encounter accessibility difficulties with third-party content on our platforms to report the issue to us so that we can take appropriate and reasonable action.

15. Accessibility Feedback and Suggestions

Feedback from our users is one of the most valuable tools we have for improving digital accessibility. PRNV Services actively welcomes feedback, comments, and suggestions about the accessibility and usability of our platforms.

We invite you to share feedback if you:

▪     Encounter any barrier that prevents you from accessing information or features.

▪     Find any content or functionality difficult to perceive, operate, or understand.

▪     Use assistive technology and experience a compatibility issue on our platforms.

▪     Have suggestions on how we can make our digital experiences more inclusive.

Your feedback helps us prioritise improvements and serve our diverse community of users more effectively. Please use the contact details in Section 21 to reach our Accessibility Coordinator.

16. Reporting Accessibility Issues

If you experience difficulty accessing any part of our website, mobile applications, customer portals, online services, or digital content, we encourage you to report the issue to us so that we can assist you and work toward a resolution.

To help us respond effectively, please include where possible:

▪     A description of the accessibility barrier or difficulty you experienced.

▪     The web page, screen, or feature where the issue occurred (for example, a page address or section name).

▪     The device, browser, or assistive technology you were using at the time.

▪     Any error messages or specific behaviour you observed.

Reports may be submitted to our Accessibility Coordinator using the contact details set out in Section 21. We treat accessibility reports seriously and will make reasonable efforts to assist you.

17. Response and Resolution Process

PRNV Services aims to respond to accessibility feedback and reports in a timely, respectful, and constructive manner. Our process is designed to acknowledge concerns, investigate them, and work toward a reasonable resolution.

Our response and resolution process generally involves:

▪     Acknowledgement. Confirming receipt of your feedback or report through the contact channel you used.

▪     Assessment. Reviewing the reported issue to understand its nature, scope, and impact on users.

▪     Action. Taking reasonable steps to address the issue, which may include applying a fix, offering an accessible alternative, or scheduling the improvement within our development cycle.

▪     Communication. Keeping you reasonably informed about the status of your report where appropriate.

Resolution timelines may vary depending on the complexity of the issue and whether third-party content or technologies are involved. We are committed to making reasonable efforts to resolve accessibility concerns and to provide suitable alternatives where an immediate fix is not feasible.

18. Accessibility Training and Awareness

PRNV Services recognises that accessible digital experiences are the result of informed and committed people. We seek to build awareness of digital accessibility within our organisation so that accessibility considerations are embedded into how we work.

Our awareness and capability-building efforts may include:

▪     Promoting awareness of accessibility principles and inclusive design among relevant teams.

▪     Encouraging the adoption of accessibility best practices in design and development.

▪     Sharing guidance and resources to support accessible content creation.

▪     Reviewing accessibility considerations as part of our ongoing improvement initiatives.

Through these efforts, we aim to foster a culture in which accessibility and inclusion are valued and continually reinforced.

19. Policy Updates and Amendments

PRNV Services may review and update this Accessibility Statement from time to time to reflect changes in our digital platforms, our accessibility practices, applicable standards, or relevant legal requirements.

In relation to updates and amendments:

▪     Updated versions will be published on www.prnvservices.com and will take effect upon publication.

▪     The version and year shown in this Statement indicate the current edition.

▪     We encourage users to review this Statement periodically to stay informed about our accessibility practices.

Our commitment to accessibility and inclusion remains constant, even as the specific measures described in this Statement continue to evolve and improve.

20. Governing Law and Jurisdiction

This Accessibility Statement is published in respect of digital platforms operated by PRNV Services and is to be read in conjunction with the other terms, policies, and notices published on www.prnvservices.com. It is governed by, and shall be construed in accordance with, the laws of the Republic of India.

Subject to any dispute resolution provisions contained in our broader terms and policies, the Courts of Hyderabad, Telangana, India shall have exclusive jurisdiction over any matter arising in connection with this Accessibility Statement.

Reference standards and legal framework

Our accessibility practices have regard to internationally recognised guidelines and applicable Indian legislation and standards, including the following:

References to the above standards and legislation indicate the framework that informs our approach and do not, by themselves, create any additional obligation or liability beyond what is required by applicable law.

21. Contact Information

We welcome your questions, feedback, suggestions, and reports relating to the accessibility of our digital platforms. Please reach out to our designated Accessibility Coordinator using the details below.

We will make reasonable efforts to acknowledge accessibility communications and to assist you, including by providing accessible alternatives where practicable.

Accessibility Disclaimer

Our Continuing Commitment

Accessibility and inclusion are central to how PRNV Services builds technology and serves its community of customers, service professionals, business partners, and visitors. We believe that equal access to digital services is not only good practice but a reflection of our core values of fairness, transparency, and respect for every individual.

PRNV Services reaffirms its commitment to:

▪     Accessibility and inclusion across all of our digital platforms and services.

▪     Equal access to digital services for every user, without discrimination.

▪     User-centric design that places the diverse needs of our users at the heart of our work.

▪     Transparency and responsiveness in how we receive and act upon accessibility feedback.

▪     Continuous accessibility improvements and the adoption of best practices over time.

We thank you for helping us build a more inclusive digital experience. Together, by sharing feedback and working toward common standards of accessibility, we can ensure that the benefits of our technology-enabled platform are available to everyone.